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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Thanks, Deborah. I think this really demonstrates how access barriers of this type are usually organizational / cultural, not technological. It took almost 18 months for my problem to entirely resolve, but eventually it did.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Chris.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Deborah Kendrick [mailto:dkkendrick@earthlink.net] <br><b>Sent:</b> Monday, April 27, 2015 6:13 PM<br><b>To:</b> 'Christopher Sabine, ONH Consulting'; 'NFB of Ohio Cincinnati Chapter List'<br><b>Subject:</b> RE: [Cinci-nfb] A victory concerning making a Website accessible<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Chris, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thank you so much for sharing this experience with the rest of us. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>It is exactly this kind of persistence and perseverance that can make a dfference. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks for making it happen!<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Deborah<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Cinci-nfb [<a href="mailto:cinci-nfb-bounces@nfbnet.org">mailto:cinci-nfb-bounces@nfbnet.org</a>] <b>On Behalf Of </b>Christopher Sabine, ONH Consulting via Cinci-nfb<br><b>Sent:</b> Monday, April 27, 2015 2:39 PM<br><b>To:</b> NFB of Ohio Cincinnati Chapter List<br><b>Subject:</b> [Cinci-nfb] A victory concerning making a Website accessible<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hello all. With everything going on in my life and the Chapter, I wasn’t able to mention a success that I experienced earlier this month concerning a Website that is now accessible thanks to my efforts.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>About a year and a half ago, I tried to schedule an appointment for a blood draw through quest Diagnostic’s Website, <a href="http://www.questdiagnostics.com">http://www.questdiagnostics.com</a>). The link to schedule an appointment had a series of radio buttons where you could select the reason for the appointment (i.e. routine blood test, drug screen, etc.). However, when I activated the radio button for blood draw in my browser using JAWS, evidently another edit field would pop up, and I would be kicked out of forms mode—rendering the form inaccessible. I encountered the issue on multiple versions of JAWS, System Access to Go, and both Internet Explorer and Mozilla Firefox—always the same issue.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I tracked down the CIO at Quest’s corporate office and got the assistant to let me send her an email with a detailed description of the issue I was facing. About a week later, I received a call from Mark Yarison, Director of Customer experience at Quest. I explained the problem and the reason I needed to use a screen reader to access their site and asked to schedule a brief phone conference with their Web development team, so I could demonstrate the problem.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>They were able to replicate the issue with the form using JAWS in 40 minute demonstration mode several different times. It turned out the problem was introduced when they recently upgraded their site and failed to account for the site’s accessibility with screen readers. It took the rest of this time to resolve the issue, and I had to have staff from Corporate schedule my appointments for me while the site was being redesigned. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Earlier this month, I received an email that the Website had been updated and was now accessible. I checked, and indeed , I was able to schedule an appointment for a blood draw at my nearest Quest Diagnostics location with the site.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I just wanted to pass this along, as I know many of us need to schedule blood tests and Quest is one of the major providers in the country of lab testing services.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Very Best,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Chris.<o:p></o:p></p></div></body></html>