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</o:shapelayout></xml><![endif]--></head><body bgcolor="#FAFAFA" lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Here is some extremely important information for anyone who uses any Braille display with their iDevice running IOS 14.4. I know this only talks about the APH products but it is true for all Braille displays.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> The AT&AEM Center <ataem_info@ocali.org> <br><b>Sent:</b> Wednesday, January 27, 2021 11:59 AM<br><b>To:</b> =?utf-8?Q??= <marianne@DENNINGWEB.COM><br><b>Subject:</b> Mantis Q40 and Chameleon 20 Update from APH<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:#FAFAFA;border-collapse:collapse'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td valign=top style='background:#FAFAFA;padding:6.75pt 0in 6.75pt 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=600 style='width:6.25in;border-collapse:collapse'><tr><td width=600 valign=top style='width:6.25in;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='max-width:6.25in;border-collapse:collapse'><tr><td valign=top style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td valign=top style='padding:6.75pt 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt'><tr><td width=600 valign=top style='width:6.25in;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse'><tr><td valign=top style='padding:0in 13.5pt 6.75pt 13.5pt'><p class=MsoNormal align=center style='text-align:center;line-height:150%'><span style='font-size:9.0pt;line-height:150%;font-family:"Helvetica",sans-serif;color:#656565'><a href="https://mailchi.mp/ocali/mantis-q40-and-chameleon-20-update-from-aph?e=aed84c0bf4" target="_blank"><span style='color:#656565'>View this email in your browser</span></a> <o:p></o:p></span></p></td></tr></table></td></tr></table></td></tr></table></td></tr></table></div></td></tr></table></div></td></tr><tr><td valign=top style='background:white;padding:6.75pt 0in 0in 0in;background:cover;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;background-size: cover;background-position-x:50%;background-position-y:50%' id=templateHeader><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=600 style='width:6.25in;border-collapse:collapse;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td width=600 valign=top style='width:6.25in;padding:0in 0in 0in 0in;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='max-width:6.25in;border-collapse:collapse;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td valign=top style='padding:0in 0in 0in 0in;min-width: 100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td valign=top style='padding:6.75pt 6.75pt 6.75pt 6.75pt;min-width: 100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td valign=top style='padding:0in 6.75pt 0in 6.75pt'><p class=MsoNormal align=center style='text-align:center'><img border=0 width=236 height=69 style='width:2.4583in;height:.7166in' id="_x0000_i1030" src="https://mcusercontent.com/bd3743bdcb66be2dc0a49a703/images/6ed1449c-4ef7-41fc-92d9-17a7f765f90c.png"><o:p></o:p></p></td></tr></table></td></tr></table></td></tr></table></div></td></tr></table></div></td></tr><tr><td valign=top style='background:white;padding:6.75pt 0in 6.75pt 0in;background:cover;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;background-size: cover;background-position-x:50%;background-position-y:50%' id=templateBody><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=600 style='width:6.25in;border-collapse:collapse;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td width=600 valign=top style='width:6.25in;padding:0in 0in 0in 0in;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='max-width:6.25in;border-collapse:collapse;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td valign=top style='padding:0in 0in 0in 0in;min-width: 100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td valign=top style='padding:0in 0in 0in 0in'></td><td valign=top style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse;min-width: 100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td style='padding:6.75pt 13.5pt 6.75pt 13.5pt;min-width: 100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:#404040;border-collapse:collapse;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td valign=top style='padding:13.5pt 13.5pt 13.5pt 13.5pt;min-width: 100% !important;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><p class=MsoNormal style='line-height:150%'><span style='font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif;color:#F2F2F2'>Dear Requestors,<br><br>The AT&AEM Center would like to share with you this update from APH regarding the Mantis Q40 and Chameleon 20...<o:p></o:p></span></p></td></tr></table></td></tr></table></td></tr></table></div></td></tr></table></td></tr></table></div></td></tr></table></div></td></tr><tr><td valign=top style='background:#FAFAFA;padding:6.75pt 0in 6.75pt 0in;background:cover;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;background-size: cover;background-position-x:50%;background-position-y:50%' id=templateFooter><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=600 style='width:6.25in;border-collapse:collapse;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td width=600 valign=top style='width:6.25in;padding:0in 0in 0in 0in;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='max-width:6.25in;border-collapse:collapse;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td valign=top style='padding:0in 0in 0in 0in;min-width: 100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td valign=top style='padding:6.75pt 0in 0in 0in;max-width:100%;min-width: 100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break:break-word'><tr><td width=600 valign=top style='width:6.25in;padding:0in 0in 0in 0in;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse'><tr><td valign=top style='padding:0in 13.5pt 6.75pt 13.5pt'><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:150%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><span style='font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif;color:#656565'>"We have identified connection issues for the Mantis Q40 and Chameleon 20 after upgrading to iOS 14.4. We recommend that you turn off automatic updates, and do not upgrade to 14.4. This is a regression introduced by Apple in this release. We alerted them to this issue during 14.4 beta testing, and we hope they will correct it in a possible 14.4.1 release. Stay tuned to your inbox for further updates.<br> <br>Once upgraded to iOS 14.4, and as soon as users lock their iPad or iPhone with the Mantis or Chameleon connected, the braille display will not automatically reconnect once the device wakes back up. You can force it to reconnect by leaving the terminal and reconnecting from there, but then you won’t get braille. The only way to get braille back is to toggle Bluetooth on the iOS device, but the issue will happen again as soon as you lock your device or it goes to sleep.<br> <br>To stop an iOS device from auto updating, do the following:</span><span style='font-size:9.0pt;line-height:150%;font-family:"Helvetica",sans-serif;color:#656565'><o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='color:#656565;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l0 level1 lfo1;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><span style='font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif'>Open the Settings app</span><span style='font-size:9.0pt;line-height:150%;font-family:"Helvetica",sans-serif'><o:p></o:p></span></li><li class=MsoNormal style='color:#656565;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l0 level1 lfo1;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><span style='font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif'>Activate the General option</span><span style='font-size:9.0pt;line-height:150%;font-family:"Helvetica",sans-serif'><o:p></o:p></span></li><li class=MsoNormal style='color:#656565;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l0 level1 lfo1;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><span style='font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif'>Activate the Software Update option</span><span style='font-size:9.0pt;line-height:150%;font-family:"Helvetica",sans-serif'><o:p></o:p></span></li><li class=MsoNormal style='color:#656565;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l0 level1 lfo1;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><span style='font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif'>Activate the Automatic Updates option</span><span style='font-size:9.0pt;line-height:150%;font-family:"Helvetica",sans-serif'><o:p></o:p></span></li><li class=MsoNormal style='color:#656565;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l0 level1 lfo1;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><span style='font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif'>Turn off both, “download iOS updates,” and “Install iOS updates.”</span><span style='font-size:9.0pt;line-height:150%;font-family:"Helvetica",sans-serif'><o:p></o:p></span></li></ul><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:150%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><span style='font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif;color:#656565'>If you’ve already updated to iOS 14.4, please refer to this link for instructions on how to downgrade your iOS device: <a href="https://ocali.us1.list-manage.com/track/click?u=bd3743bdcb66be2dc0a49a703&id=e300db8cfa&e=aed84c0bf4" target="_blank"><span style='color:#656565'>https://www.tomsguide.com/us/how-to-downgrade-ios,review-6519.html</span></a><br> <br>If you have any questions or concerns, please contact the APH Customer Experience Team at <a href="mailto:cs@aph.org" target="_blank"><span style='color:#656565'>cs@aph.org</span></a> or 800-223-1839. Mantis and Chameleon users can also subscribe to the community user email group for more updates at <a href="mailto:Mantis-Chameleon-User-subscribe@tech.aph.org" target="_blank"><span style='color:#656565'>Mantis-Chameleon-User-subscribe@tech.aph.org</span></a>.<br><br>Your Friends at APH"</span><span style='font-size:9.0pt;line-height:150%;font-family:"Helvetica",sans-serif;color:#656565'><o:p></o:p></span></p></td></tr></table></td></tr></table></td></tr></table><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;min-width: 100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td valign=top style='padding:6.75pt 6.75pt 6.75pt 6.75pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td style='padding:0in 6.75pt 0in 6.75pt;min-width: 100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td valign=top style='padding:6.75pt 6.75pt 0in 6.75pt;min-width: 100%;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td valign=top style='padding:0in 0in 0in 0in;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%'><tr><td valign=top style='padding:0in 0in 0in 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