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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Below is a forward from SORTA with very important information regarding the <o:p></o:p></p><p class=MsoNormal>Fare simplification that took effect on April 1. To summarize, Metro is phasing out paper transfers and asking all riders to pay fares using the EZFare app or otherwise electronically. Below is information about how this will work.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Chris<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Metro <Go.Metro@public.govdelivery.com> <br><b>Sent:</b> Monday, April 12, 2021 10:49 AM<br><b>To:</b> info@onhconsulting.com<br><b>Subject:</b> Attention Transit with EZFare customers<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border-collapse:collapse'><tr><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:1.0pt;font-family:"Helvetica",sans-serif;color:white'>Important news about 1-ride tickets with transfers <o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=EN style='display:none'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td style='padding:.75pt .75pt .75pt .75pt'><a name="gd_top" id="gd_top"></a></td><span style='mso-bookmark:gd_top'></span></tr></table><span style='mso-bookmark:gd_top'></span><p class=MsoNormal><span lang=EN><o:p> </o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%' id=yahoo><tr><td style='background:#DADAD7;padding:0in 0in 0in 0in' id=header-bg><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=600 style='width:6.25in;border-collapse:collapse'><tr><td style='padding:11.25pt 0in 15.0pt 0in' id=main-header><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td width="100%" style='width:100.0%;background:white;padding:0in 0in 0in 0in'><p class=gdp align=center style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;text-align:center'><span style='font-size:7.5pt;font-family:"Arial",sans-serif'>Having trouble viewing this email? <span style='color:black'><a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDAsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTA0MTIuMzg2MTY0NzEiLCJ1cmwiOiJodHRwczovL2NvbnRlbnQuZ292ZGVsaXZlcnkuY29tL2FjY291bnRzL09IU09SVEEvYnVsbGV0aW5zLzJjYzczNGYifQ.EsdFIlxOazreCKsRcfHy2fs1ja-NVMOEI2V4K3IxQOU/s/865761889/br/101833045835-l">View it as a Web page</a>.</span><o:p></o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in'><p class=MsoNormal align=center style='text-align:center'><span style='border:solid windowtext 1.0pt;padding:0in'><img border=0 width=579 height=150 style='width:6.0312in;height:1.5625in' id="Picture_x0020_1" src="cid:image005.jpg@01D72F8E.3365F3A0" alt="Image removed by sender. Metro Banner"></span><o:p></o:p></p></td></tr></table></td></tr></table></div></td></tr><tr><td style='background:#C5D700;padding:3.75pt 3.75pt 3.75pt 3.75pt' id=date-bg><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td width="100%" style='width:100.0%;background:#C5D700;padding:3.75pt 3.75pt 3.75pt 3.75pt' id=main-date><p style='margin:0in'><span style='font-size:13.5pt;font-family:"Arial",sans-serif;color:black'>April 12, 2021</span><span style='font-size:13.5pt;font-family:"Arial",sans-serif'><o:p></o:p></span></p></td></tr></table></div></td></tr><tr><td style='padding:0in 0in 0in 0in' id=main-body><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td width="100%" style='width:100.0%;background:white;padding:7.5pt 7.5pt 7.5pt 7.5pt'><h1 align=center style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;text-align:center'><span style='font-size:21.0pt;font-family:"Arial",sans-serif;color:#0033A0'>Rider Alert<o:p></o:p></span></h1><h2 align=center style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;text-align:center'><span style='font-size:19.5pt;font-family:"Arial",sans-serif;color:black'>Transit with EZFare App Users<o:p></o:p></span></h2><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Metro’s fare simplification took effect April 4, 2021, including the elimination of paper transfers. Now free transfers are only available with single ride purchases in the EZFare app or with the new Hamilton County Local Service 5-ride ticket. </span><span style='font-size:12.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>In the transition away from paper ticket transfers, all customers’ old unused EZFare 1-ride tickets with transfers (Zone 1, Zone 2, etc.) have been automatically replaced by the new EZFare 1-ride tickets with transfers embedded in the application.</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Here is how this new EZFare 1-ride ticket with transfer works:</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='margin-bottom:5.25pt;mso-list:l0 level1 lfo1'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Activate the ticket when boarding as usual.</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></li><li class=MsoNormal style='margin-bottom:5.25pt;mso-list:l0 level1 lfo1'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>This initial activation lasts for five minutes.</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></li><li class=MsoNormal style='margin-bottom:5.25pt;mso-list:l0 level1 lfo1'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>After five minutes, the ticket returns to the Ticket Wallet in your EZFare account.</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></li><li class=MsoNormal style='margin-bottom:5.25pt;mso-list:l0 level1 lfo1'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>At this point, you may activate the ticket two more times within 120 minutes to be used as a transfer.</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></li><li class=MsoNormal style='margin-bottom:5.25pt;mso-list:l0 level1 lfo1'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>After these two additional transfer activations or 120 minutes (whichever occurs first,) the ticket expires and moves to the Ticket History in your EZFare account.</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></li></ul><p class=gdp style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;text-align:start'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>As a reminder, transfer activations cannot be shared or used to pay for other riders’ fares.</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></p><p class=gdp style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;text-align:start'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Get complete fare simplification information <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDEsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTA0MTIuMzg2MTY0NzEiLCJ1cmwiOiJodHRwczovL3d3dy5nby1tZXRyby5jb20vZmFyZS1zaW1wbGlmaWNhdGlvbj91dG1fbWVkaXVtPWVtYWlsJnV0bV9zb3VyY2U9Z292ZGVsaXZlcnkifQ.JqX-jCT8urlSqDY_FJ55q5Ip-PRPpsrBRN0cGj_3UYE/s/865761889/br/101833045835-l" target="_blank"><span style='color:#0000EE'>here</span></a>. </span><span style='font-size:12.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></p><div><div><div 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