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<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Arial'; COLOR: #000000">Best,<BR>Melissa
R. Green And Pj<BR>"Listen to God with a broken heart. He is not only the doctor
who mends it, but also the father who wipes away the tears."<BR></DIV>
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<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>From:</B> <A title=dishonspears@comcast.net
href="mailto:dishonspears@comcast.net">Dishon Spears</A> </DIV>
<DIV><B>Sent:</B> Tuesday, January 23, 2018 6:56 AM</DIV>
<DIV><B>To:</B> <A title=graduate56@juno.com
href="mailto:graduate56@juno.com">'Melissa R.Green'</A> </DIV>
<DIV><B>Subject:</B> FW: The Seeing Eye responds to Delta's new service animal
policy</DIV></DIV></DIV>
<DIV> </DIV></DIV>
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style='FONT-SIZE: 11pt; FONT-FAMILY: "Calibri",sans-serif; FONT-WEIGHT: bold; mso-fareast-font-family: "Times New Roman"'>From:</SPAN></FONT></B><FONT
size=2 face=Calibri><SPAN
style='FONT-SIZE: 11pt; FONT-FAMILY: "Calibri",sans-serif; mso-fareast-font-family: "Times New Roman"'>
advocacy@seeingeye.org [mailto:advocacy@seeingeye.org] <BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, January 23, 2018 4:02
AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Dishon Spears
<dishonspears@comcast.net><BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> The Seeing Eye responds to Delta's
new service animal policy<o:p></o:p></SPAN></FONT></P></DIV></DIV>
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style="FONT-SIZE: 12pt"><o:p></o:p></SPAN></FONT> </P>
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size=1 face=Arial><SPAN
style='FONT-SIZE: 9pt; FONT-FAMILY: "Arial",sans-serif; mso-fareast-font-family: "Times New Roman"'><A
href="http://support.seeingeye.org/site/R?i=nusbHRj0EWPFaAU2age_CQ"
target=_blank><SPAN
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN
style='FONT-SIZE: 12pt; mso-fareast-font-family: "Times New Roman"'> <o:p></o:p></SPAN></FONT></P></TD></TR>
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<P><FONT size=3 face=Arial><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>Dear fellow
Seeing Eye graduate,<o:p></o:p></SPAN></FONT></P>
<P><FONT size=3 face=Arial><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>Many of you
have contacted The Seeing Eye with concerns about Delta's new
service animal policy. The new requirements, effective March 1, call
for disabled passengers to take several steps before they will be
allowed to fly with a service animal. These steps include uploading
proof of rabies and distemper vaccinations to the Delta web site on
an annual basis, and requiring passengers to report to the check-in
counter for verification each time they go to the airport.
<o:p></o:p></SPAN></FONT></P>
<P><FONT size=3 face=Arial><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>The Seeing
Eye recognizes that all airlines must establish practical and
reasonable policies as part of ongoing efforts to keep passengers
safe. However, we believe that Delta’s new service animal policy
compromises the rights of guide dog handler’s to fly free from
discrimination.<o:p></o:p></SPAN></FONT></P>
<P><FONT size=3 face=Arial><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>In response
to Delta’s new policy, and the likelihood that if left unchallenged,
other airlines will quickly adopt similar requirements, The Seeing
Eye has submitted the below complaint to the Aviation Consumer
Protection Division at the U.S. Department of Transportation:
<o:p></o:p></SPAN></FONT></P>
<P><FONT size=3 face=Arial><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'> <o:p></o:p></SPAN></FONT></P>
<OL type=1>
<LI class=MsoNormal
style="mso-margin-top-alt: auto; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; tab-stops: list .5in"><FONT
size=3 face=Arial><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; mso-fareast-font-family: "Times New Roman"'>Passengers
with guide dogs should be able to complete check-in online, at a
kiosk or curbside, just like anyone else. Instead, Delta's new
policy requires these passengers to "Visit the airport check-in
counter", where the disabled passenger’s "request will be verified
at the airport by a Delta Representative." This is an undue burden
and a serious inconvenience for blind passengers -- especially
when traveling with family, friends or business colleagues who
prefer to check-in curbside or who have already secured advance
boarding passes. This practice violates the disabled passenger’s
right to choose what check-in process works best for his/her
individual circumstances, and will likely force passengers to
depend on Delta representatives or others for additional
assistance that they might not otherwise require. Moreover,
segregating blind passengers from their traveling companions or
other non-disabled passengers simply to enforce compliance with a
vaccination requirement that is already mandated by most state
laws is degrading and cause for considerable humiliation,
embarrassment, and loss of dignity. <o:p></o:p></SPAN></FONT>
<LI class=MsoNormal
style="mso-margin-top-alt: auto; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; tab-stops: list .5in"><FONT
size=3 face=Arial><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; mso-fareast-font-family: "Times New Roman"'>The
48-hour advance notice seems to preclude last minute or emergency
travel if the trip is the passenger’s first flight of the renewal
year. <o:p></o:p></SPAN></FONT>
<LI class=MsoNormal
style="mso-margin-top-alt: auto; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; tab-stops: list .5in"><FONT
size=3 face=Arial><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; mso-fareast-font-family: "Times New Roman"'>The
policy fails to address what will happen when other airlines need
to reschedule disabled passengers onto Delta flights if those
passengers do not have the required documentation for their
service animals.<o:p></o:p></SPAN></FONT></LI></OL>
<P><FONT size=3 face=Arial><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>Graduates
who are concerned about this new policy are encouraged to submit
their own comments describing any negative impact on air travel on
Delta by completing the complaint form
at:<o:p></o:p></SPAN></FONT></P>
<P><FONT size=3 face=Arial><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'><A
href="http://support.seeingeye.org/site/R?i=-T_T8tw3N-nJhuhIvDO2MQ">https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm</A><o:p></o:p></SPAN></FONT></P>
<P><FONT size=3 face=Arial><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>If your
only means of contacting the Division is by phone, you may leave a
message at (202) 366-2220. <o:p></o:p></SPAN></FONT></P>
<P><FONT size=3 face=Arial><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>To read
more about Delta’s new service animal policy,
visit:<o:p></o:p></SPAN></FONT></P>
<P><FONT size=3 face=Arial><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'><A
href="http://support.seeingeye.org/site/R?i=R5Sl_OxL_k1Av5xM7aytmA">https://www.delta.com/content/www/en_US/traveling-with-us/special-travel-needs/service-animals.html</A><o:p></o:p></SPAN></FONT></P>
<P><FONT size=3 face=Arial><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>Sincerely,<o:p></o:p></SPAN></FONT></P>
<P><FONT size=3 face=Arial><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'> <o:p></o:p></SPAN></FONT></P>
<P><FONT size=3 face=Arial><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>Ginger
Bennett Kutsch<BR>Advocacy Specialist<BR>The Seeing Eye,
Inc.<BR>Morristown, New Jersey<BR>(973) 539-4425<BR><A
href="http://support.seeingeye.org/site/R?i=5pHh_awGD_S2QcYYWaNC8g">www.seeingeye.org</A><o:p></o:p></SPAN></FONT></P>
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