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<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: 'Arial'; COLOR: #000000">
<DIV>Got this from the Gdf list.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Arial'; COLOR: #000000">Best,<BR>Melissa
R. Green And Pj<BR>"Listen to God with a broken heart. He is not only the doctor
who mends it, but also the father who wipes away the tears."<BR></DIV>
<DIV
style='FONT-SIZE: small; TEXT-DECORATION: none; FONT-FAMILY: "Calibri"; FONT-WEIGHT: normal; COLOR: #000000; FONT-STYLE: normal; DISPLAY: inline'>
<DIV style="FONT: 10pt tahoma">
<DIV> </DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>From:</B> <A title=GDF-TALK@yahoogroups.com
href="mailto:GDF-TALK@yahoogroups.com">mailto:GDF-TALK@yahoogroups.com</A>
</DIV>
<DIV><B>Sent:</B> Friday, February 9, 2018 6:20 AM</DIV>
<DIV><B>To:</B> <A title=GDF-Talk@yahoogroups.com
href="mailto:GDF-Talk@yahoogroups.com">GDF-Talk@yahoogroups.com</A> </DIV>
<DIV><B>Subject:</B> [GDF-TALK] Ride Share settlement info</DIV></DIV></DIV>
<DIV> </DIV></DIV>
<DIV
style='FONT-SIZE: small; TEXT-DECORATION: none; FONT-FAMILY: "Calibri"; FONT-WEIGHT: normal; COLOR: #000000; FONT-STYLE: normal; DISPLAY: inline'><BR><BR><!-- |**|end egp html banner|**| -->
<DIV class=WordSection1>
<P class=MsoNormal>From the attorney heading up the legal settlement with Uber
and Lyft: <o:p></o:p></P>
<P class=MsoNormal><o:p></o:p> </P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Dear Uber and Lyft Riders With
Service Animals:</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Thank you for your continued
advocacy. Your reports of discrimination due to a service animal enable
our legal team to ensure Uber and Lyft fulfill their settlement
commitments. Filing complaints takes time and can be inconvenient when you
are simply trying to reach your travel destination. But your complaints to
Uber and Lyft, to our legal team and to NFB’s testing program are making a
difference. Below are some tips for filing effective complaints that will
help Uber, Lyft and our legal team better ensure that drivers are properly
handled under the policy changes set forth in the settlement agreements.
</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN><o:p></o:p></P>
<OL style="MARGIN-TOP: 0in" type=1>
<LI class=MsoNormal style="COLOR: #1f497d; mso-list: l2 level1 lfo1"><B>Help
the Driver Know It is Not a Pet:<SPAN
class=apple-converted-space> </SPAN></B>Disclosing that you have a
service animal is never a condition of getting a ride. However, because
of the large number of nondisabled riders with pets and pets dressed in fake
service animal accessories, you may find it more practical to proactively
alert the driver that you have a service animal. Some drivers are
canceling rides before they know whether or not a dog is a service
animal. Sending a text message a couple of minutes before your driver
arrives may help clear up any uncertainty.<o:p></o:p></LI></OL>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"> <SPAN
class=apple-converted-space> </SPAN></SPAN><o:p></o:p></P>
<OL style="MARGIN-TOP: 0in" type=1 start=2>
<LI class=MsoNormal style="COLOR: #1f497d; mso-list: l0 level1 lfo2"><B>Tell
Uber or Lyft That Your Driver Knew It Was a Service Animal:<SPAN
class=apple-converted-space> </SPAN></B>The settlement agreements require
that drivers who knowingly refuse a service animal should be immediately
terminated on a first offense. If you believe that your driver’s
behavior deserves immediate termination, then you should be sure that you
include information in your complaint to Uber or Lyft that shows how the
driver “knew” it was a service animal and not a pet. Text messages or
verbal conversations with drivers in which you tell the driver you have a
service animal is strong evidence that the driver knew it was a service
animal. Here is a good example of a complaint that should result in
immediate termination:<o:p></o:p></LI></OL>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">I used my account to request a
ride on Monday, January 1 at about 10:15 AM. At 3 minutes before my driver
arrived, I texted her “I am the woman in the black business suit on the corner
of Elm and Maple Street standing with my service animal.” The driver then
called me and verbally said that she “cannot take a dog in her car.” I
verbally told her “it is a service animal that the ride sharing company requires
you to transport.” The driver then audibly sighed, hung up and canceled
the ride within 20 seconds. I am including video footage of the driver
parked down the street for over five minutes after the ride was canceled.
My friend, Bob, also observed the vehicle slowly pass us up on an empty street
and can be contacted at 555-1212.<SPAN
class=apple-converted-space> </SPAN></SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Here is an example of a
less-effective complaint based on the same incident:</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">I was waiting for my driver on
Elm Street. I have a dog in clear harness. I’m sure the driver
canceled my ride because of Rusty. You better fire this lady quickly or I
and Bob are going to call the police and take this company down!!! [offensive
emoji omitted].</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">The first example is much
better. It is respectful and clearly explains how the driver came to know
it was a service animal and demonstrated that knowledge before cancelling the
ride. The first version is also better because it references other
evidence such as video footage and contact information for a witness. You
should still submit a detailed complaint even if you don’t have an eyewitness or
video footage, but the more evidence the better.</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN><o:p></o:p></P>
<OL style="MARGIN-TOP: 0in" type=1 start=3>
<LI class=MsoNormal style="COLOR: #1f497d; mso-list: l1 level1 lfo3"><B>Report
Problems:<SPAN class=apple-converted-space> </SPAN></B>Our legal team can
advocate for further changes and policy improvements if these companies are
not properly handling your complaints or not holding drivers
accountable. Please continue to participate in NFB’s testing
program. We depend on your reports to support our advocacy and inform
our understanding of the effectiveness of the current settlement
provisions. We also look for patterns to see if there are new problems
not addressed by the settlement or changes that might improve the situation
for riders with service animals.<o:p></o:p></LI></OL>
<P class=MsoNormal>To submit reports, visit the<SPAN
class=apple-converted-space> </SPAN><A
href="https://nfb.org/rideshare"><SPAN style="COLOR: #954f72">ridesharing page
on NFB’s website</SPAN></A>. <SPAN
class=apple-converted-space> </SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN><o:p></o:p></P>
<OL style="MARGIN-TOP: 0in" type=1 start=4>
<LI class=MsoNormal style="COLOR: #1f497d; mso-list: l4 level1 lfo4"><B>Report
non-service denial discrimination:<SPAN
class=apple-converted-space> </SPAN></B>If you experience forms of
discrimination other than being denied a ride, make sure to report these to
Uber or Lyft and also to NFB.<o:p></o:p></LI></OL>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN><o:p></o:p></P>
<OL style="MARGIN-TOP: 0in" type=1 start=5>
<LI class=MsoNormal style="COLOR: #1f497d; mso-list: l3 level1 lfo5"><B>Report
Accessibility Issues:<SPAN
class=apple-converted-space> </SPAN></B>Continue to let Uber and Lyft, as
well as NFB, know about any technical/accessibility problems you experience
using their apps or complaint forms.<o:p></o:p></LI></OL>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Your reporting enabled us to
negotiate excellent service animal policies with both companies. Your
continued reporting will support our efforts to ensure that Uber and Lyft are
now enforcing those policies, supplementing with additional measures if needed,
and that we reach the goal of eliminating driver discrimination on the
platform. Please keep up the good work! Don’t hesitate to contact me
or anyone on our legal team with questions or concerns.</SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal>For more information about reporting, visit the<SPAN
class=apple-converted-space> </SPAN><A
href="https://nfb.org/rideshare"><SPAN style="COLOR: #954f72">ridesharing page
on NFB’s website</SPAN></A>. <SPAN
class=apple-converted-space> </SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN style='FONT-FAMILY: "Arial Narrow",sans-serif'>Timothy
Elder</SPAN><SPAN style="COLOR: #1f497d"> <BR></SPAN><SPAN
style='FONT-FAMILY: "Arial Narrow",sans-serif'>Attorney</SPAN><SPAN
style="COLOR: #1f497d"> <BR></SPAN><SPAN
style='FONT-FAMILY: "Arial Narrow",sans-serif'>TRE Legal Practice</SPAN><SPAN
style="COLOR: #1f497d"> <BR></SPAN><SPAN
style='FONT-FAMILY: "Arial Narrow",sans-serif'>4226 Castanos Street</SPAN><SPAN
style="COLOR: #1f497d"> <BR></SPAN><SPAN
style='FONT-FAMILY: "Arial Narrow",sans-serif'>Fremont, CA 94536</SPAN><SPAN
style="COLOR: #1f497d"> <BR></SPAN><SPAN
style='FONT-FAMILY: "Arial Narrow",sans-serif'>Phone: (410) 415-3493</SPAN><SPAN
style="COLOR: #1f497d"> <BR></SPAN><SPAN
style='FONT-FAMILY: "Arial Narrow",sans-serif'>Fax: (415)
952-9898</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><BR></SPAN><SPAN
style='FONT-FAMILY: "Arial Narrow",sans-serif'>E-mail: </SPAN><A
href="mailto:telder@trelegal.com">telder@trelegal.com</A><SPAN
style="COLOR: #1f497d"> <BR><BR></SPAN><o:p></o:p></P>
<P class=MsoNormal><o:p></o:p> </P>
<P class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: blue'>Jenine
Stanley<o:p></o:p></SPAN></B></P>
<P class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: blue'>Consumer
Relations Coordinator<o:p></o:p></SPAN></B></P>
<P class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: blue'>Guide Dog
Foundation for the Blind, Inc</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'>
</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: blue'>®</SPAN><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'> </SPAN></B><B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: blue'>
and</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'>
<BR></SPAN><B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: blue'>America's
VetDogs</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: blue'>®,</SPAN><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'>
</SPAN></B><B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: blue'>The
Veteran's K-9 Corps Inc</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'>
</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: blue'>®
</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'><BR></SPAN><B><I><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: #1f497d'>Providing
"Second Sight"</SPAN></I></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'> ®
</SPAN><B><I><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: #1f497d'>since
1946</SPAN></I></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'><BR></SPAN><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: #1f497d'>371 E.
Jericho Turnpike, Smithtown, NY 11787</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'>
<BR></SPAN><B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: #1f497d'>Toll-free:
866-282-8047</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'>
<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'>Mobile:
631-708-6726<BR></SPAN><A href="mailto:jenine@guidedog.org"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: blue'>jenine@guidedog.org</SPAN></A><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><A
href="mailto:jenine@vetdogs.org"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: blue'>jenine@vetdogs.org</SPAN></A><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'>
<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><A
href="http://www.twitter.com/GdfJenine"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: blue'>http://www.twitter.com/GdfJenine</SPAN></A><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'><BR></SPAN><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: #1f497d'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'>
<BR></SPAN><B><I><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: #1f497d'>To make
a donation that can change a life ... contact the Guide Dog Foundation
at</SPAN></I></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'>
</SPAN><A href="http://www.guidedog.org/"><B><I><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: blue'>www.guidedog.org</SPAN></I></B></A><B><I><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: #1f497d'>
</SPAN></I></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'><BR></SPAN><B><I><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: #1f497d'>or</SPAN></I></B><B><I><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'>
</SPAN></I></B><B><I><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: #1f497d'>America's
VetDogs the Veterans K-9 Corps at</SPAN></I></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'>
</SPAN><A href="http://www.vetdogs.org/"><B><I><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: blue'>www.vetdogs.org</SPAN></I></B></A><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #1f497d'>
<o:p></o:p></SPAN></P>
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us on facebook at:</SPAN></I></B><SPAN
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style='FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: blue'>www.facebook.com/GuideDogFoundation</SPAN></I></B></A><B><I><SPAN
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or</SPAN></I></B><B><I><U><SPAN
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Posted by: Jenine Stanley <Jenine@guidedog.org>
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