[Colorado-talk] {Disarmed} Fwd: EcoPass smart cards glitch

[Nehemiah Hall]

Sent from my iPhone

Begin forwarded message:

> From: "Regional Transportation District" <rtd.comm at rtd-denver.com>
> Date: January 2, 2014 at 16:41:49 MST
> To: nrh at n-republic.net
> Subject: EcoPass smart cards glitch
> Reply-To: rtd.comm at rtd-denver.com
> 
> 
> January 2, 2014
> Technical glitch with EcoPass smart cards
> Greetings and Happy New Year from RTD.    We are currently experiencing some technical glitches with the EcoPass smart cards and are working diligently to correct the issue.   The issue seems to be related to recharges on the cards, a problem that is occurring on the backend.
> 
> We have communicated the issues to our drivers and light rail fare inspectors. They have been instructed to allow EcoPass holders that receive an invalid, no value message, to board and ride.
> 
> Please continue to tap each time you board the bus and prior to boarding the light rail to ensure the cards receive the recharge.
> 
> We will send an updated email once this issue has been resolved.  If you have any questions please call our Smart Card Customer Service Center at 303.299.CARD
> 
> Regional Transportation District | rtd-denver.com | 303.299.6000
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> 
> This email was sent to nrh at n-republic.net on behalf of the Regional Transportation District 
> 1600 Blake Street | Denver, CO 80202  Please do not reply to this email.
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>