[Colorado-Talk] Disney Plus Not Accessible to the Blind

Tue Nov 12 13:31:20 UTC 2019

I am totally blind as well.  I did not use any form of help either.  Some
people will never be happy.  They want everything in life to be perfect.  I
think this is part of the reason blind people have it as hard as we do
because blind people cannot even agree on what websites work and which one
do not more times than not, for example.

-----Original Message-----
From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of Nancy
Feldman via Colorado-Talk
Sent: Monday, November 11, 2019 9:27 PM
To: 'NFB of Colorado Discussion List' <colorado-talk at nfbnet.org>
Cc: Nancy Feldman <nancy.feldman at comcast.net>
Subject: Re: [Colorado-Talk] Disney Plus Not Accessible to the Blind

I am totally blind, no vision at all, as are the others who completed the
task.

It's a matter of knowing how to use your technology.

And no, I didn't use Aira or any sighted assistance.

-----Original Message-----
From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of Amy Sabo
via Colorado-Talk
Sent: Monday, November 11, 2019 4:59 PM
To: NFB of Colorado Discussion List <colorado-talk at nfbnet.org>
Cc: Amy Sabo <amieelsabo at gmail.com>
Subject: Re: [Colorado-Talk] Disney Plus Not Accessible to the Blind

hello Nancy,
you said that you including yourself and, others have done this web site
successfully! if so who are these people are they blind or sighted? as for
the jaws cursor is in turning off the jaws cursor and, using the pc cursor
or using the jaws ursor? because I normally use the pc cursor...

thanks,
amy sabo

On 11/11/19, Nancy Feldman via Colorado-Talk <colorado-talk at nfbnet.org>
wrote:
> I would just like to point out that several people I know have 
> completed the signup successfully, myself included.
>
> With JAWS, I was successful by turning off the virtual cursor.
>
>
>
> -----Original Message-----
> From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of 
> Amy Sabo via Colorado-Talk
> Sent: Monday, November 11, 2019 3:10 PM
> To: NFB of Colorado Discussion List <colorado-talk at nfbnet.org>
> Cc: Amy Sabo <amieelsabo at gmail.com>
> Subject: Re: [Colorado-Talk] Disney Plus Not Accessible to the Blind
>
> hello Curtis and all,
> this is absurb news to hear about the new streaming service that 
> Disney is going to bring up and, it doesn't surprise me on this at 
> all! Disney has imo gone in not representing the blind community. I do 
> plan to forward this onto the performing arts division list since this 
> is a matter of the entertainment industry and, hopefully Disney will 
> listen to your email and, advise in making this web site in signing up 
> for this service accessible to the blind community. I was soo happy 
> for this service to begin since i'am a Disney geek myself but, after 
> reading your message I don't know if I want to sign up for it due to 
> it's inaccessible use of it's web site. I hope that youget a reply to 
> your message and, that that Disney will listen to you and, make this 
> web site accessible for all of us who are Disney freaks to sign up 
> and, use thisservice when it is launched this week!
>
> thanks again for sharing this with us and, I will talk to you soon!
>
>
> sincerely,
> amy sabo
>
>
> On 11/11/19, Curtis Chong via Colorado-Talk <colorado-talk at nfbnet.org>
> wrote:
>> Greetings:
>>
>>
>>
>> If any of you are interested in signing up for the Disney Plus 
>> streaming service, please check out the below email which I sent out
> today.
>>
>>
>>
>> Cordially,
>>
>>
>>
>> Curtis Chong
>>
>>
>>
>> From: Curtis Chong <chong.curtis at gmail.com>
>> Sent: Monday, November 11, 2019 10:25 AM
>> To: DisneyPlusHelp at disney.com
>> Subject: Disney Plus Not Accessible to the Blind
>> Importance: High
>>
>>
>>
>> Greetings and felicitations:
>>
>>
>>
>> I am writing to lodge a formal complaint regarding the accessibility 
>> (to blind users) of your website: https://preview.disneyplus.com/. I 
>> and a number of other blind people have attempted, unsuccessfully, to 
>> sign up for the soon-to-be-launched streaming service.
>>
>>
>>
>> People who are totally blind use screen reading software to convert 
>> text displayed on the screen to speech or braille. This software is 
>> used on Windows computers (e.g., JAWS for Windows or NVDA) or on 
>> Apple Macintosh computers (VoiceOver). In the case of a Windows 
>> system, browsers such as Google Chrome, Mozilla Firefox, and/or 
>> Microsoft Internet Explorer are the browsers that are used. In the 
>> case of a Macintosh computer or a product running iOS, the Safari 
>> browser is what a
> blind person would use.
>>
>>
>>
>> The accessibility problems appear when the new user needs to supply 
>> information that Disney Plus asks for to get them signed 
>> up-information such as one's email address, credit card number, etc.
>> Simply put, the forms used on the Disney Plus website are not 
>> adhering to the accessibility guidelines promulgated by the Worldwide 
>> Web Consortium-guidelines that are widely distributed and well known 
>> throughout the industry (refer to WCAG 2.0 and 2.1).
>>
>>
>>
>> As a person who is well aware of the many good things that Disney has 
>> done to promote nonvisual access, I am extremely frustrated and 
>> disappointed that this problem even exists. Please get this fixed as 
>> soon as possible.
>>
>>
>>
>> I can be reached by telephone at 303-745-0473 if anyone wants to 
>> discuss this with me in person. In the meantime, thank you for your 
>> kind attention to this problem.
>>
>>
>>
>> Yours sincerely,
>>
>>
>>
>> Curtis Chong
>>
>>
>>
>>
>>
>>
>
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