[Colorado-Talk] Wells Fargo and Braille credit cards

Mon Oct 18 20:19:10 UTC 2021

Yes, this is accurate, the braille on my card goes from edge to edge. There is no way to cram that braille any tighter. If it is still only on one line I can see how this is impossible to read.

Thank you for the clarification.

Paul Sandoval

President - Wild West Metro Chapter

Board Member - National Federation of The Blind of Colorado

Board Member - Colorado Association of Guide Dog Users

email: paulsandoval75 at gmail.com

Phone: 720-620-8007

From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of Gail Hamilton via Colorado-Talk
Sent: Monday, October 18, 2021 11:29 AM
To: NFB of Colorado Discussion List <colorado-talk at nfbnet.org>
Cc: Gail Hamilton <gail at soaringintogreatness.com>
Subject: Re: [Colorado-Talk] Wells Fargo and Braille credit cards

Hi Paul

Yes, your experience is valid for the former cards. However, what I’ve seen on the recent cards is not micro Braille. Formally, the 16 digit account number went from the left edge of the card to the right edge. Now, there is at least two fingers worth of space that is blank. What once was micro Braille is now totally illegible. I’d defy any Braille reader to discern the numbers and all other information on the new cards.

From: Colorado-Talk <colorado-talk-bounces at nfbnet.org <mailto:colorado-talk-bounces at nfbnet.org> > On Behalf Of Paul Sandoval via Colorado-Talk
Sent: Monday, October 18, 2021 11:12 AM
To: 'NFB of Colorado Discussion List' <colorado-talk at nfbnet.org <mailto:colorado-talk at nfbnet.org> >
Cc: Paul Sandoval <paulsandoval75 at gmail.com <mailto:paulsandoval75 at gmail.com> >
Subject: Re: [Colorado-Talk] Wells Fargo and Braille credit cards

So I have a Wels Fargo debit card. The braille is what some may consider micro-braille. This means the dots are closer together, and the 16 digit code is all on one line. The dots seem to be a standard size however. I have to admit it is a little difficult to read, but I wonder if this is the same as having small print that standard vision would struggle to read?

The expiration and CVN are easier to read since its not part of a longer string of text.

Paul Sandoval

President - Wild West Metro Chapter

Vice President - National Association of Guide Dog Users

Board Member - National Federation of The Blind of Colorado

Board Member - Colorado Association of Guide Dog Users

email: paulsandoval75 at gmail.com <mailto:paulsandoval75 at gmail.com> 

Phone: 720-620-8007

From: Colorado-Talk <colorado-talk-bounces at nfbnet.org <mailto:colorado-talk-bounces at nfbnet.org> > On Behalf Of Kevan Worley via Colorado-Talk
Sent: Monday, October 18, 2021 3:59 AM
To: NFB of Colorado Discussion List <colorado-talk at nfbnet.org <mailto:colorado-talk at nfbnet.org> >
Cc: Kevan Worley <kevan at nfbco.org <mailto:kevan at nfbco.org> >
Subject: Re: [Colorado-Talk] Wells Fargo and Braille credit cards

I am a Wells customer. I will join you in reaching out to them.

At Your Service,

Kevan Worley

On Oct 16, 2021, at 3:57 PM, Gail Hamilton via Colorado-Talk <colorado-talk at nfbnet.org <mailto:colorado-talk at nfbnet.org> > wrote:

Hi everyone

I’m not sure if any of you have run across this issue yet; however, I thought I’d bring this to your attention. About two months ago, I ordered a new American Express credit card from Wells Fargo bank. In the past, they have provided Braille credit cards to their customers. Evidently, they changed their formatting. Their latest Braille credit cards are compressed and illegible. I think they are putting the Braille in the same space as they would put the print. I’ve complained twice and have received two new credit cards which have the same illegible Braille. I was told today that if more than one person would call and voice their complaints that perhaps Wells Fargo would see the light to change. I like Wells Fargo for the fact that they have Braille bank statements. Obviously, they didn’t have a Braille reader proof read the Braille credit card before implementing the change. I’m hoping some of you can complain and Wells Fargo would return the credit and debit cards back to the former Braille formatting style. The Wells Fargo Bank Advocacy Group’s phone number is: (844) 931-2273.

Infinite Blessings

Gail Hamilton

Gail Hamilton 

International Speaker 

Soaring Into Greatness 

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