[Colorado-Talk] Possible Fix For Audio Sharing Bug in the Latest Zoom for Windows Update

[Curtis Chong]

Greetings and salutations:

 

In an August 12 email (copy shown below) sent to the NFB Zoom Coordinators
listserv, I reported a bug with Zoom having to do with audio sharing. I
reported that if you routed your screen reader (in my case, JAWS for
Windows) to a sound device that was different from the one being used by
Zoom, everyone in the Zoom meeting could hear your screen reader talking
when audio sharing was activated. Needless to say, I found this bug to be
quite vexing when, for example, it came time to play the Presidential
Release at a virtual chapter meeting. I reported this problem to the fine
folks at Zoom, and folks from Zoom spent a couple of hours working with me
to verify the problem.

 

I have now been given clearance to distribute a link to a 64-bit (and yes,
current) version of Zoom which the folks at Zoom call a "work-around." This
64-bit version of Zoom (at least on my system) does fix the problem where
your screen reader is heard by everyone even though you have directed it to
a different sound card.

 

Here is the link.
https://zoom.us/client/5.8.0.1324/ZoomInstaller.exe?archType=x64

 

As I say, this version fixes the problem for me. Hopefully, it will also fix
the audio sharing problem for others.

 

With best wishes,

 

Curtis Chong

 

 

From: Curtis Chong <chong.curtis at gmail.com> 
Sent: Thursday, August 12, 2021 3:40 PM
To: 'Zoom Coordinators' <nfb-zoom-moderators at nfbnet.org>
Subject: Possible Audio Sharing Bug in the Latest Zoom for Windows Update

 

Greetings and salutations:

 

Since I updated my Zoom Windows program to version 5.7.5, I am now
experiencing a problem with audio sharing which causes the speech generated
by JAWS to be heard by meeting participants-even after I direct JAWS to use
a sound card that is not the system default. Shen playing the presidential
release at chapter meetings, I have been able to route JAWS to a different
earphone and my shared audio to the default headset I always use in Zoom
meetings. If this is what you do as a Zoom platform manager, be aware that
this problem could impact your system when you update the Zoom software.

 

I have opened up a trouble ticket with Zoom, but so far, I am getting the
usual "we cannot replicate this problem" response.

 

With kind regards,

 

Curtis Chong

 

 

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