[Colorado-Talk] RTD Paratransit Survey Breakdown

[Jessica Pitzer]

I wish I had gotten this survey. I'd be happy to fill it out. :(

On 9/26/2024 4:29 PM, Tim Keenan via Colorado-Talk wrote:
>
> Hooray, they fixed the survey! You should have received an email with 
> a new link.
>
> For those of you who use RTD paratransit and haven’t received it (I 
> don’t believe it will be sent to every customer,) here’s a breakdown 
> of what they ask. This might help you when you’re leaving your feedback.
>
> First, they ask how often you use AAR and AOD.
>
> Then, they ask you to rank five aspects of the service in order of 
> importance, including trips per month, trip cost, service area, and a 
> couple I can’t recall right now.
>
> Next, they present three possible scenarios for AOD and ask you to 
> rank your preference.
>
> Before listing these scenarios, they reiterate that:
>
> In the following scenarios, Access-a-Ride ADA service is provided in 
> the ¾ mile boundary around all non-commuter fixed-route bus routes and 
> rail stations, during the time of day and days of week those fixed 
> services are offered.  Access-a-Ride trips have a fare of $4.50/trip.
>
> Currently, the Access-on-Demand program provides a $25/trip subsidy 
> for up to 60 trips per month. Service is provided within the entire 
> RTD service area. Customers pay no fare.
>
> So, you can see they’re really trying to hammer this equity thing.
>
> Scenarios:
>
> Scenario A: Provides a $30 per trip subsidy for up to 30 trips per 
> month. The customer will pay a fare of $4.50, equal to the AaR fare.
>
>  Scenario B: Provides a $25 per trip subsidy for up to 40 trips. The 
> customer will pay a fare of $5.50.
>
> Scenario C: Provides a $25 per trip subsidy for up to 50 trips per 
> month. The customer will pay a fare of $6.50.
>
> In all scenarios, service will be provided within the ADA service area 
> (3/4 mile from fixed route service).
>
> Then, they ask:
>
> Regardless of your preferred scenario above, if RTD were to provide 
> Access-on-Demand service outside the ADA service area, but within the 
> RTD boundary, and charge a premium fare of $10-12 per trip, how likely 
> are you to use that service?
>
> To me, this is confusing because it doesn’t say whether you’d have to 
> pay anything on top of this fare.
>
> Then, they ask you how implementation of any of the listed scenarios 
> would affect your use of AOD and AAR.
>
> After that, they ask you what other modes of transportation you use. 
> This includes riding in family/friends’ vehicles.
>
> Finally, they ask you whether you use a wheelchair, followed by the 
> usual demographic questions, including your annual income and how many 
> other people live in your home.
>
> And that’s that.
>
> Oh, and when they sent the original botched one yesterday, the survey 
> had a due date of next Monday. I didn’t think to look whether they 
> extended that. Either way, not a very long time to fill it out for 
> those of us who received the survey, though it’s quite short and to 
> the point.
>
> This certainly raises some questions. The only one I’ll pose here is:
>
> In one of the listening sessions, someone said that they thought it 
> would be illegal for them to raise the AOD fare beyond the AAR fare. I 
> guess we need to know whether that’s really the case.
>
> Thanks, everyone!
> Happy feedbacking!
>
> -Tim
>
>
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-- 
All the best,
Jess
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