<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Times New Roman",serif;
color:windowtext;
font-weight:normal;
font-style:normal;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Times New Roman",serif;
color:windowtext;
font-weight:normal;
font-style:normal;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Greetings:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If any of you are interested in signing up for the Disney Plus streaming service, please check out the below email which I sent out today.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Cordially,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Curtis Chong<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Curtis Chong <chong.curtis@gmail.com> <br><b>Sent:</b> Monday, November 11, 2019 10:25 AM<br><b>To:</b> DisneyPlusHelp@disney.com<br><b>Subject:</b> Disney Plus Not Accessible to the Blind<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Greetings and felicitations:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I am writing to lodge a formal complaint regarding the accessibility (to blind users) of your website: <a href="https://preview.disneyplus.com/">https://preview.disneyplus.com/</a>. I and a number of other blind people have attempted, unsuccessfully, to sign up for the soon-to-be-launched streaming service.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>People who are totally blind use screen reading software to convert text displayed on the screen to speech or braille. This software is used on Windows computers (e.g., JAWS for Windows or NVDA) or on Apple Macintosh computers (VoiceOver). In the case of a Windows system, browsers such as Google Chrome, Mozilla Firefox, and/or Microsoft Internet Explorer are the browsers that are used. In the case of a Macintosh computer or a product running iOS, the Safari browser is what a blind person would use.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The accessibility problems appear when the new user needs to supply information that Disney Plus asks for to get them signed up—information such as one's email address, credit card number, etc. Simply put, the forms used on the Disney Plus website are not adhering to the accessibility guidelines promulgated by the Worldwide Web Consortium—guidelines that are widely distributed and well known throughout the industry (refer to WCAG 2.0 and 2.1).<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>As a person who is well aware of the many good things that Disney has done to promote nonvisual access, I am extremely frustrated and disappointed that this problem even exists. Please get this fixed as soon as possible.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I can be reached by telephone at 303-745-0473 if anyone wants to discuss this with me in person. In the meantime, thank you for your kind attention to this problem.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Yours sincerely,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Curtis Chong<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>