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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Greetings:<o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Apparently, there is an update to Chrome, just released today, which fixes the problems with earlier versions of JAWS not getting to the body of web pages. See below.<o:p></o:p></span></p><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br><a href="https://blog.freedomscientific.com/update-chrome-to-resolve-jaws-issues/">https://blog.freedomscientific.com/update-chrome-to-resolve-jaws-issues/</a><o:p></o:p></p></div><div id=article><div><h1 style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;mso-line-height-alt:14.55pt'><span style='font-size:25.5pt;font-family:-apple-system-font'>Update Chrome to Resolve JAWS Issues<o:p></o:p></span></h1><div style='margin-bottom:17.4pt;text-align:start;max-width:100%'><div><p class=MsoNormal style='line-height:18.0pt'><span style='font-size:13.0pt;font-family:-apple-system-font'><a href="https://blog.freedomscientific.com/author/ewhitaker/" title="Posts by Elizabeth Whitaker"><span style='color:#416ED2'>Elizabeth Whitaker</span></a> June 5, 2023 <o:p></o:p></span></p></div></div><p style='line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>On Friday, June 2, we reported an issue with Google Chrome Version 114 and JAWS 2019, 2020, and 2021 where web page content could not be accessed by the Virtual buffer when initially launching the browser. Thanks to Google’s prompt response and dedication to accessibility, this issue was resolved quickly, leading to a solution that restores access to the Chrome browser for all versions of JAWS. To solve the problem, download the latest version of Chrome, 114.0.5735.110, then restart Chrome to begin using the updated version.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>This update will not occur automatically. You will need to use one of the following methods to download it.<o:p></o:p></span></p><h2 style='mso-line-height-alt:18.0pt;max-width:100%'><span style='font-size:18.5pt;font-family:-apple-system-font'>Update Chrome from the Address Bar<o:p></o:p></span></h2><p style='line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>To update Chrome from the address bar:<o:p></o:p></span></p><ol start=1 type=1><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l2 level1 lfo3;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>Open Chrome.<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l2 level1 lfo3;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>If you are not in the Address Bar, press <strong><span style='font-family:-apple-system-font'>CTRL+L</span></strong> to navigate there.<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l2 level1 lfo3;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>Type or paste the following: chrome://help<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l2 level1 lfo3;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>Press <strong><span style='font-family:-apple-system-font'>ENTER</span></strong>. Chrome will automatically update. JAWS will notify you that Chrome is checking for updates, and alert you when Chrome is up-to-date.<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l2 level1 lfo3;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>Close Chrome, then launch it again for the update to take effect. From the Help screen, press <strong><span style='font-family:-apple-system-font'>B</span></strong> to locate the Restart button and press <strong><span style='font-family:-apple-system-font'>ENTER </span></strong>to close Chrome. You may need to perform the above steps to activate the JAWS Cursor, then activate the Virtual PC Cursor to access the content on the Help screen.<br><strong><span style='font-family:-apple-system-font'>Note: </span></strong>Alternatively, press <strong><span style='font-family:-apple-system-font'>ALT+F4</span></strong> to close Chrome.<o:p></o:p></span></li></ol><h2 style='mso-line-height-alt:18.0pt;max-width:100%'><span style='font-size:18.5pt;font-family:-apple-system-font'>Update Chrome from the Help Menu<o:p></o:p></span></h2><p style='line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>To update Chrome from the Help menu:<o:p></o:p></span></p><ol start=1 type=1><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l1 level1 lfo6;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>Open your Chrome browser.<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l1 level1 lfo6;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>Press <strong><span style='font-family:-apple-system-font'>ALT+F</span></strong> to access the Chrome menu, press <strong><span style='font-family:-apple-system-font'>UP ARROW </span></strong>to locate the Help submenu, then press <strong><span style='font-family:-apple-system-font'>ENTER</span></strong>.<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l1 level1 lfo6;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>Press <strong><span style='font-family:-apple-system-font'>G</span></strong> to access “About Google Chrome.”<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l1 level1 lfo6;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>Chrome will update automatically. JAWS will notify you that Chrome is checking for updates, and alert you when Chrome is up-to-date.<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l1 level1 lfo6;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>Close Chrome, then relaunch it again for the update to take effect. From the Help screen, press <strong><span style='font-family:-apple-system-font'>B</span></strong> to locate the Restart button and press <strong><span style='font-family:-apple-system-font'>ENTER</span></strong>. You may need to perform the above steps to activate the JAWS Cursor, then activate the Virtual PC Cursor to access the content on the Help screen.<br><strong><span style='font-family:-apple-system-font'>Note: </span></strong>Alternatively, press <strong><span style='font-family:-apple-system-font'>ALT+F4</span></strong> to close Chrome.<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l1 level1 lfo6;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>Once Chrome is launched, use one of the following keystrokes to verify you have version 114.0.5735.110.<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l1 level1 lfo6;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>If using a keyboard with an INSERT key, press <strong><span style='font-family:-apple-system-font'>CTRL+INSERT+V</span></strong> while in Chrome to hear JAWS speak the version number.<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l1 level1 lfo6;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>If using a laptop without an INSERT key, press <strong><span style='font-family:-apple-system-font'>CTRL+CAPS LOCK+V</span></strong> while in Chrome to hear JAWS speak the version number.<o:p></o:p></span></li></ol><p style='line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:-apple-system-font'>If you have any questions or need assistance, access this updated <a href="https://support.freedomscientific.com/Support/TechnicalSupport/Bulletin/1795"><span style='color:#416ED2'>Technical Support Bulletin</span></a> for the latest details, or send an email to <a href="mailto:training@vispero.com"><span style='color:#416ED2'>training@vispero.com</span></a>.<o:p></o:p></span></p></div></div></div><div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Cordially,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Curtis Chong<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p></div></div></body></html>