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</o:shapelayout></xml><![endif]--></head><body lang="EN-US" link="#467886" vlink="#96607D" style="word-wrap:break-word"><div class="WordSection1"><div align="center"><table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="600" style="width:6.25in;border:solid #DDDDDD 1.0pt"><tr><td valign="top" style="border:none;padding:0in 0in 0in 0in"><div align="center"><table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:black;border:none;border-bottom:solid #CCCCCC 1.0pt"><tr><td style="border:none;padding:0in 0in 0in 0in"><p class="MsoNormal" style="line-height:15.0pt"><b><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:white">A message from the Guide Dogs for the Blind Alumni Association:<o:p></o:p></span></b></p></td></tr></table></div></td></tr><tr><td valign="top" style="border:none;padding:0in 0in 0in 0in"><div align="center"><table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:white;border-top:solid white 1.0pt;border-left:none;border-bottom:solid #CCCCCC 1.0pt;border-right:none"><tr><td valign="top" style="border:none;padding:15.0pt 15.0pt 15.0pt 15.0pt"><p style="margin-bottom:8.25pt;line-height:18.0pt"><span style="font-family:"Calibri",sans-serif;color:#505050">Dear GDB Alumni,</span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><p style="line-height:18.0pt"><span style="font-family:"Calibri",sans-serif;color:#505050">In 2023, 185 of you participated in a Rideshare survey. This survey was developed by the GDB Alumni Association Board of Directors and distributed to help gather data around the continuing issue of Rideshare denials. Your efforts and participation yielded undeniable results.</span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><p style="line-height:18.0pt"><span style="font-family:"Calibri",sans-serif;color:#505050">Recently GDB released these results to enhance the general public’s awareness of this issue; and to promote change among Rideshare agencies and drivers. </span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><p style="line-height:18.0pt"><span style="font-family:"Calibri",sans-serif;color:#505050">To review the results please click </span><span style="font-size:11.0pt;color:#505050"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__communications.guidedogs.com_e_896181_rideshare_yf5r4_1444178595_h_xpFKZDLYxv6poY-5FLR9akwtbZdiIOcDJpfNdHxJtj818&d=DwMDaQ&c=sdnEM9SRGFuMt5z5w3AhsPNahmNicq64TgF1JwNR0cs&r=POXFNpI9lzB-36NXnN77zUaZUGHpZJgDLQuTybdO0vs&m=shJLGxGV9HBX8EMP1l-7Knc7TQg5y_7RfIFgM8k2-oen0HtKuvOdtBp0qW9ReWrk&s=YflgWSa6-uZEmIn-d3LBwP6FgGbY8cZbeBY7dOTf8W4&e=" target="_blank"><span style="font-family:"Arial",sans-serif;color:#467886">here</span></a> </span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><p style="line-height:18.0pt"><span style="font-family:"Calibri",sans-serif;color:#505050">The survey and results were also part of a Michigan news broadcast: </span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><p style="line-height:18.0pt"><span style="font-size:11.0pt;color:#505050"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__communications.guidedogs.com_e_896181_denying-2Dpeople-2Dwith-2Dguide-2Ddogs_yf5r7_1444178595_h_xpFKZDLYxv6poY-5FLR9akwtbZdiIOcDJpfNdHxJtj818&d=DwMDaQ&c=sdnEM9SRGFuMt5z5w3AhsPNahmNicq64TgF1JwNR0cs&r=POXFNpI9lzB-36NXnN77zUaZUGHpZJgDLQuTybdO0vs&m=shJLGxGV9HBX8EMP1l-7Knc7TQg5y_7RfIFgM8k2-oen0HtKuvOdtBp0qW9ReWrk&s=zuFBLaCBCkWfiXllMJTudqdRXHTJimXVrdEtHnF-l4g&e=" target="_blank"><span style="color:#467886">https://communications.guidedogs.com/e/896181/denying-people-with-guide-dogs/yf5r7/1444178595/h/xpFKZDLYxv6poY_LR9akwtbZdiIOcDJpfNdHxJtj818</span></a> </span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><p style="line-height:18.0pt"><span style="font-family:"Calibri",sans-serif;color:#505050">What can you do? In addition to sharing the results and information; here are tips that can help you advocate for yourself and others. As well as information for reporting a denial. </span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><p style="line-height:18.0pt"><b><span style="font-family:"Calibri",sans-serif;color:#505050">TIPS FOR NAVIGATING RIDESHARE SERVICES AND REPORTING DENIALS</span></b><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><p style="line-height:18.0pt"><b><span style="font-family:"Calibri",sans-serif;color:#505050">When booking and waiting for your ride:</span></b><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><ul type="disc"><li class="MsoNormal" style="color:#505050;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l0 level1 lfo1"><span style="font-family:"Calibri",sans-serif">You are not obligated to inform the company or drivers that you are accompanied by a guide-dog. </span><span style="font-family:"Helvetica",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#505050;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l0 level1 lfo1"><span style="font-family:"Calibri",sans-serif">You are not restricted to the “pet service” options. You have the right to ANY service options ridesharing or taxi companies offer. In addition to being unnecessary and more expensive, these options may limit the number of potential drivers responding to your request. </span><span style="font-family:"Helvetica",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#505050;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l0 level1 lfo1"><span style="font-family:"Calibri",sans-serif">For your records, once a ride is booked and a driver is assigned, take a screenshot of the open app which includes the driver’s name, vehicle and license plate number, and estimated arrival time.</span><span style="font-family:"Helvetica",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#505050;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l0 level1 lfo1"><span style="font-family:"Calibri",sans-serif">A few minutes prior to your estimated pickup, call or message the driver to inform them precisely where you are waiting; that you will not be able to locate them visually; and that you have a service dog. Take a screenshot of this message as proof of your efforts to communicate with your driver.</span><span style="font-family:"Helvetica",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#505050;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l0 level1 lfo1"><span style="font-family:"Calibri",sans-serif">When the app informs you of your driver’s arrival, take a photo of the car with your smart phone for proof that your ride showed up (or showed up and left). If you use a live visual assistance app such as Aira or Be My Eyes, that service can assist in locating the vehicle for you to then capture a photo. </span><span style="font-family:"Helvetica",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#505050;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l0 level1 lfo1"><span style="font-family:"Calibri",sans-serif">If the driver has an issue with providing a ride because you are traveling with a guide dog, DO NOT CANCEL THE RIDE VIA THE APP. If you do cancel, you will be charged a cancellation fee, and the incident will not be accurately reflected in the driver’s records as having turned down your request.</span><span style="font-family:"Helvetica",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#505050;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l0 level1 lfo1"><span style="font-family:"Calibri",sans-serif">During an active or confrontational denial of service use your smart phone’s video or audio-recording feature to create a record of your negative experiences with the rideshare provider</span><span style="font-family:"Helvetica",sans-serif"><o:p></o:p></span></li></ul><p style="line-height:18.0pt"><b><span style="font-family:"Calibri",sans-serif;color:#505050">Reporting rideshare denials:</span></b><span style="font-size:11.0pt;color:#505050"> </span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><p style="line-height:18.0pt"><span style="font-family:"Calibri",sans-serif;color:#505050">Filing a discrimination complaint with the appropriate government authority, and National Federation for the Blind (NFB), provides government regulators and watchdogs with data to address civil rights discrimination more effectively. Reporting denials directly to ride share companies helps hold the driver and the rideshare company accountable.</span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><ul type="disc"><li class="MsoNormal" style="color:#505050;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l2 level1 lfo2"><span style="font-family:"Calibri",sans-serif">Share your experience with the National Federation of the Blind (NFB) Rideshare Discrimination Survey via its </span><span style="font-size:11.0pt"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__communications.guidedogs.com_e_896181_l-2Dprogram-2Duber-2Dand-2Dlyft-2Dsurvey_yf5rb_1444178595_h_xpFKZDLYxv6poY-5FLR9akwtbZdiIOcDJpfNdHxJtj818&d=DwMDaQ&c=sdnEM9SRGFuMt5z5w3AhsPNahmNicq64TgF1JwNR0cs&r=POXFNpI9lzB-36NXnN77zUaZUGHpZJgDLQuTybdO0vs&m=shJLGxGV9HBX8EMP1l-7Knc7TQg5y_7RfIFgM8k2-oen0HtKuvOdtBp0qW9ReWrk&s=Jc_PSBN8bg3k1dovf4zQWny41U-HqbLoCXKG3d5cYKY&e=" target="_blank"><b><span style="font-size:12.0pt;font-family:"Calibri",sans-serif;color:#467886">NFB’s Rideshare Survey</span></b></a></span><b><span style="font-family:"Calibri",sans-serif">.</span></b><span style="font-family:"Calibri",sans-serif"> (NFB led the 2016-2020 agreement with Uber to report and gather data on discrimination against guide dog teams. NFB continues to collect data for future advocacy efforts.)</span><span style="font-family:"Helvetica",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#505050;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l2 level1 lfo2"><span style="font-family:"Calibri",sans-serif">As complaints of rideshare discrimination against service-dog handlers persist, advocates have reached out to the U.S. Department of Justice (DOJ), Civil Rights Division for better law enforcement. Reporting your personal discrimination experience to the DOJ provides needed data to justify legal actions. Visit the </span><span style="font-size:11.0pt"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__communications.guidedogs.com_e_896181_26-2D884a-2D47aa-2D9afc-2D70094d92e6f5_yf5rf_1444178595_h_xpFKZDLYxv6poY-5FLR9akwtbZdiIOcDJpfNdHxJtj818&d=DwMDaQ&c=sdnEM9SRGFuMt5z5w3AhsPNahmNicq64TgF1JwNR0cs&r=POXFNpI9lzB-36NXnN77zUaZUGHpZJgDLQuTybdO0vs&m=shJLGxGV9HBX8EMP1l-7Knc7TQg5y_7RfIFgM8k2-oen0HtKuvOdtBp0qW9ReWrk&s=Ntmdngf-BFwPqu1AaNFwIPXPls9XSU7aiuQgQiW53cI&e=" target="_blank"><b><span style="font-size:12.0pt;font-family:"Calibri",sans-serif;color:#467886">Department of Justice website</span></b></a><b> </b></span><span style="font-family:"Calibri",sans-serif">to report a civil rights violation through a simple, easy-to-use online form, or call 855-856-1247.</span><span style="font-family:"Helvetica",sans-serif"><o:p></o:p></span></li></ul><ul type="disc"><li class="MsoNormal" style="color:#505050;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l4 level1 lfo3"><span style="font-family:"Calibri",sans-serif">If a driver denies you service, inform them that it is against the law to refuse a service dog and that you will be filing a discrimination report with the company.</span><span style="font-family:"Helvetica",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#505050;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l4 level1 lfo3"><span style="font-family:"Calibri",sans-serif">If denied, follow the prompt on the rideshare company’s app to report a service animal ride denial.</span><span style="font-family:"Helvetica",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#505050;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;mso-list:l4 level1 lfo3"><span style="font-family:"Calibri",sans-serif">Contact one or more of the relevant following companies or agencies where appropriate:</span><span style="font-family:"Helvetica",sans-serif"><o:p></o:p></span></li></ul><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:78.0pt;text-indent:-.25in;line-height:18.0pt;mso-list:l3 level1 lfo4"><![if !supportLists]><span style="font-size:10.0pt;font-family:"Courier New";color:#505050"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span style="font-family:"Calibri",sans-serif;color:#505050">Uber: </span><span style="font-size:11.0pt;color:#505050"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__communications.guidedogs.com_e_896181_46-2De977-2D44a0-2D873e-2Df1881d48f4cb_yf5rj_1444178595_h_xpFKZDLYxv6poY-5FLR9akwtbZdiIOcDJpfNdHxJtj818&d=DwMDaQ&c=sdnEM9SRGFuMt5z5w3AhsPNahmNicq64TgF1JwNR0cs&r=POXFNpI9lzB-36NXnN77zUaZUGHpZJgDLQuTybdO0vs&m=shJLGxGV9HBX8EMP1l-7Knc7TQg5y_7RfIFgM8k2-oen0HtKuvOdtBp0qW9ReWrk&s=bTfmdVYZS06FsFd0p9vvda3x2EUcxpWyWheo3GUYwN8&e=" target="_blank"><b><span style="font-size:12.0pt;font-family:"Calibri",sans-serif;color:#467886">Report an Assistance Animal Issue</span></b></a></span><span style="font-family:"Calibri",sans-serif;color:#505050"> or call 833-715-8237</span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:78.0pt;text-indent:-.25in;line-height:18.0pt;mso-list:l3 level1 lfo4"><![if !supportLists]><span style="font-size:10.0pt;font-family:"Courier New";color:#505050"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span style="font-family:"Calibri",sans-serif;color:#505050">Lyft: Dedicated Service-Animal hotline: 844-554-1297.</span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><p style="line-height:18.0pt"><span style="font-family:"Calibri",sans-serif;color:#505050">Here are links and contact information to file reports against guide-dog discrimination in Canada: </span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:60.0pt;text-indent:-.25in;line-height:18.0pt;mso-list:l1 level1 lfo5"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#505050"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span style="font-family:"Calibri",sans-serif;color:#505050">Alberta: </span><span style="font-size:11.0pt;color:#505050"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__communications.guidedogs.com_e_896181_ort-2Dconcern-2Dabout-2Dservice-2Ddogs_yf5rm_1444178595_h_xpFKZDLYxv6poY-5FLR9akwtbZdiIOcDJpfNdHxJtj818&d=DwMDaQ&c=sdnEM9SRGFuMt5z5w3AhsPNahmNicq64TgF1JwNR0cs&r=POXFNpI9lzB-36NXnN77zUaZUGHpZJgDLQuTybdO0vs&m=shJLGxGV9HBX8EMP1l-7Knc7TQg5y_7RfIFgM8k2-oen0HtKuvOdtBp0qW9ReWrk&s=1_9KLw21G_mr0ZO_ZQ2zkO0I6PQG5uz1hFFEuvY-QjI&e=" target="_blank"><b><span style="font-size:12.0pt;font-family:"Calibri",sans-serif;color:#467886">Alberta.ca</span></b></a><b> </b></span><span style="font-family:"Calibri",sans-serif;color:#505050">or call<b> </b>780-427-9136.</span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:60.0pt;text-indent:-.25in;line-height:18.0pt;mso-list:l1 level1 lfo5"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#505050"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span style="font-family:"Calibri",sans-serif;color:#505050">British Columbia: <b><u><a href="http://bchrt.gov.bc.ca/" target="_blank">Bchrt.gov.bc.ca</a></u></b> or call 604-775-2000.</span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:60.0pt;text-indent:-.25in;line-height:18.0pt;mso-list:l1 level1 lfo5"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#505050"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span style="font-family:"Calibri",sans-serif;color:#505050">Newfoundland and Labrador: </span><span style="font-size:11.0pt;color:#505050"><a href="mailto:humanrights@gov.nl.ca" target="_blank"><b><span style="font-size:12.0pt;font-family:"Calibri",sans-serif;color:#467886">humanrights@gov.nl.ca</span></b></a><b><i> </i></b></span><span style="font-family:"Calibri",sans-serif;color:#505050">or 800-563-5808</span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:60.0pt;text-indent:-.25in;line-height:18.0pt;mso-list:l1 level1 lfo5"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#505050"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span style="font-family:"Calibri",sans-serif;color:#505050">Nova Scotia: Email <b><u><a href="http://novascotia.ca/servicedogs" target="_blank">novascotia.ca/servicedogs</a></u></b> or call 888-760-5577</span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:60.0pt;text-indent:-.25in;line-height:18.0pt;mso-list:l1 level1 lfo5"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#505050"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span style="font-family:"Calibri",sans-serif;color:#505050">Ontario: </span><span style="font-size:11.0pt;color:#505050"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__communications.guidedogs.com_e_896181_hrto-2D_yf5rq_1444178595_h_xpFKZDLYxv6poY-5FLR9akwtbZdiIOcDJpfNdHxJtj818&d=DwMDaQ&c=sdnEM9SRGFuMt5z5w3AhsPNahmNicq64TgF1JwNR0cs&r=POXFNpI9lzB-36NXnN77zUaZUGHpZJgDLQuTybdO0vs&m=shJLGxGV9HBX8EMP1l-7Knc7TQg5y_7RfIFgM8k2-oen0HtKuvOdtBp0qW9ReWrk&s=GqLGLaWr1UHFic3rE7z4d-vXEo-uwVuiUFso3lM8FY8&e=" target="_blank"><b><span style="font-size:12.0pt;font-family:"Calibri",sans-serif;color:#467886">Human Rights Tribunal of Ontario</span></b></a></span><span style="font-family:"Helvetica",sans-serif;color:#505050"><o:p></o:p></span></p></td></tr></table></div></td></tr><tr><td valign="top" style="border:none;padding:0in 0in 0in 0in"><p class="MsoNormal" align="center" style="text-align:center"> <o:p></o:p></p></td></tr><tr><td valign="top" style="border:none;padding:0in 0in 0in 0in"><div align="center"><table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:black;border:none;border-top:solid white 1.0pt"><tr><td valign="top" style="border:none;padding:0in 15.0pt 15.0pt 15.0pt"><p class="MsoNormal" style="line-height:11.25pt"><span style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:white"><br><br><strong><span style="font-family:"Helvetica",sans-serif">Our mailing address is:</span></strong><br><br>Guide Dogs for the Blind<br>National Headquarters<br>P.O. Box 151200<br>San Rafael, CA 94915<br><br><a href="tel:8002954050" target="_blank"><span style="color:white;text-decoration:none">800-295-4050</span></a><o:p></o:p></span></p></td><td valign="top" style="border:none;padding:0in 15.0pt 15.0pt 15.0pt"><p class="MsoNormal" align="right" style="text-align:right;line-height:11.25pt"><span style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:white"><br><img border="0" width="65" style="width:.677in" id="_x0000_i1025" src="https://communications.guidedogs.com/l/896181/2023-07-03/wdnl1/896181/1688426581PJ3jSt83/Candid_GDB_2023.png" alt="Candid Platinum Seal of Transparency 2023"><o:p></o:p></span></p></td></tr></table></div></td></tr></table></div><p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p><p class="MsoNormal" style="background:white"><span style="font-family:"Trebuchet MS",sans-serif;color:black">Theresa Montano<br>Senior Solutions Architect of Accessibility PMP/CSM<br>Technology Accessibility Program</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#073763"><o:p></o:p></span></p><p class="MsoNormal"><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f">
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