<div dir="ltr"><br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Debra A. Johnson</strong> <span dir="auto"><<a href="mailto:generalmanager@rtd-denver.com">generalmanager@rtd-denver.com</a>></span><br>Date: Tue, Jul 23, 2024 at 6:30 PM<br>Subject: Access-on-Demand: Peer Review Update<br>To:  <<a href="mailto:maryannmigs@gmail.com">maryannmigs@gmail.com</a>><br></div><br><br><div class="msg-7996596067129909242"><u></u>
          
 <div class="m_-7996596067129909242body" lang="en-US" align="center" style="min-width:100%;width:100%;margin:0px;padding:0px"> <div id="m_-7996596067129909242preheader" style="color:transparent;display:none;font-size:1px;line-height:1px;max-height:0px;max-width:0px;opacity:0;overflow:hidden"><span>In early March 2024, you received an email announcing that RTD had commissioned a peer review...</span></div> <div id="m_-7996596067129909242tracking-image" style="color:transparent;display:none;font-size:1px;line-height:1px;max-height:0px;max-width:0px;opacity:0;overflow:hidden"><img src="https://xgt4dogbb.cc.rs6.net/on.jsp?ca=0b48c660-310c-4c34-9157-bc0bb115803e&a=1140787760343&c=a9fc83a4-dbe7-11ee-836f-fa163e0f14ae&ch=aa08eab8-dbe7-11ee-836f-fa163e0f14ae" alt=""></div> <div lang="en-US" style="background-color:#474747">  <table width="100%" border="0" cellpadding="0" cellspacing="0" style="background-color:#474747" bgcolor="#474747"> <tbody><tr> <td style="background-color:#ffffff" align="center" valign="top" bgcolor="#ffffff"> <table class="m_-7996596067129909242scale" style="width:700px" align="center" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td style="padding:15px 10px" align="center" valign="top"> <table width="100%" align="center" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td style="background-color:#ffffff;padding:0;border:0px solid #3e3e3e" align="center" valign="top" bgcolor="#ffffff"> <table class="m_-7996596067129909242layout" style="table-layout:fixed" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="m_-7996596067129909242column m_-7996596067129909242scale m_-7996596067129909242stack" style="width:100%" align="center" valign="top"><div style="line-height:15px;height:15px"> </div></td> </tr> </tbody></table> <table class="m_-7996596067129909242layout" style="table-layout:fixed" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="m_-7996596067129909242column m_-7996596067129909242scale m_-7996596067129909242stack" style="width:100%" align="center" valign="top">
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<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif">Good evening, Access-a-Ride customer.</span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif"> </span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif">In early March 2024, you received an email announcing that RTD had commissioned a peer review of the agency’s paratransit operations and service delivery. In the public transit industry, peer reviews are used to analyze a broad range of issues including but not limited to transit operations, organizational efficiency, and program management.</span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif"> </span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif">The peer review launched in April 2024, was led by the American Public Transportation Association (APTA), and included industry subject-matter experts with geographical representation across the country. The on-location portion of the peer review occurred in May 2024 when the reviewers met with staff, customers, and community stakeholders.</span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif"> </span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif">The panel was engaged at RTD’s request to assess the agency’s traditional Access-a-Ride paratransit and Access-on-Demand services, including aspects such as:</span></p>
<ul>
<li style="color:rgb(0,0,0)"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif">Model program parameters, including responsible cost controls and sound customer-facing processes</span></li>
<li style="color:rgb(0,0,0)"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif">Tools to ensure optimal service performance and cost-effectiveness</span></li>
<li style="color:rgb(0,0,0)"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif">Adherence with federal paratransit requirements, and</span></li>
<li style="color:rgb(0,0,0)"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif">Best practices at similar transit agencies</span></li>
</ul>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif"> </span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif">As you may be aware, APTA peer reviews are conducted by subject-matter experts who volunteer their time to assist agencies. It was initially anticipated that RTD would receive the panel’s final report no later than June 28, 2024, as stated during the RTD Board meeting on May 29, 2024. However, due to a personal, unforeseen emergency with one of the volunteer reviewers, the timeline had to be adjusted. The final peer review report is now expected on or before July 31, 2024. Information from the report, which will include observations and recommendations, will be shared with RTD’s Board of Directors.</span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif"> </span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif">RTD is focused on ensuring all mobility services are delivered equitably and in alignment with the American with Disabilities Act of 1990 (ADA). For the Access-on-Demand program to continue, it needs to be both equitable and sustainable. The peer review will provide RTD with enhancement opportunities that are meant to support its continued success and service to customers.</span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif"> </span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif">I recognize that there have been many questions about the Access-on-Demand program and concerns about recent changes to its operations. Your patience and understanding as RTD has taken the time to undertake this holistic and careful peer review have been greatly appreciated.</span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif"> </span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif">Staff will continue to collaborate with the Access-a-Ride Paratransit Advisory Committee, an advocacy group comprised of individuals dedicated to improving Access-a-Ride services, to solicit feedback and examine solutions. </span><span style="color:rgb(10,10,10);font-family:Tahoma,Geneva,sans-serif">Further, RTD has created a </span><a href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx3-2JTiNG6gMigSZaXH0ZCXX8fT5sC3PwzRG4jD7d4XL7LKCF0gVO1trBxhxf5225Mi4kwUadGFrHgQb3a34snOsULCamqdGrG0UfY6G_38JQE94eo6kwMoEBcJGAUPnig1r2pijO3Gqg&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==" rel="noopener noreferrer" style="color:rgb(0,0,255);font-family:Tahoma,Geneva,sans-serif;font-weight:bold;text-decoration:none" target="_blank">dedicated webpage to garner feedback</a><span style="color:rgb(10,10,10);font-family:Tahoma,Geneva,sans-serif"> on this matter.</span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif"> </span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif">In closing, thank you for your continued patronage and patience as RTD strives to </span><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif;font-style:italic">make lives better through connections.</span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif"> </span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif">Sincerely,</span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif"> </span></p>
<p style="margin:0"><span style="color:rgb(0,0,0);font-family:Tahoma,Geneva,sans-serif">––Debra</span></p>
<p style="margin:0"><br></p>
<p style="margin:0"><br></p>
<p style="margin:0"><span style="color:rgb(10,10,10);font-weight:normal;font-family:Tahoma,Geneva,sans-serif">Debra A. Johnson</span></p>
<p style="margin:0"><span style="color:rgb(10,10,10);font-family:Tahoma,Geneva,sans-serif">General Manager and CEO</span></p>
<p style="margin:0"><a href="mailto:generalmanager@rtd-denver.com" rel="noopener noreferrer" style="color:rgb(10,10,10);font-weight:normal;font-family:Tahoma,Geneva,sans-serif;text-decoration:none" target="_blank">generalmanager@rtd-denver.com</a></p>
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<table class="m_-7996596067129909242text" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout:fixed"> <tbody><tr> <td class="m_-7996596067129909242text_content-cell m_-7996596067129909242content-padding-horizontal" style="line-height:1.5;text-align:left;font-family:Tahoma,Geneva,sans-serif;color:#191919;font-size:14px;display:block;word-wrap:break-word;padding:10px 40px" align="left" valign="top"><p style="margin:0"><span style="color:rgb(25,25,25);font-family:Tahoma,Geneva,sans-serif">The </span><a href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx34wGsMhiRhUt_v9CSCweC4qx0q6VVVe37CPu-BxhnyeRYM0TcVyTdxLzdtAFU77Ytvwc5QgjBM6SJvfbRkAAldrIYcf6okWu2_f_o4VHLwCZ&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==" style="color:rgb(0,0,255);font-family:Tahoma,Geneva,sans-serif;font-weight:bold;text-decoration:none" target="_blank">Regional Transportation District</a><span style="color:rgb(25,25,25);font-family:Tahoma,Geneva,sans-serif"> (RTD) was created in 1969 by the Colorado General Assembly to develop, operate and maintain a mass transportation system that now benefits more than 3.1 million people in the Denver metro area. With a service area of 2,342 square miles, RTD provides transit services in all or part of eight counties and more than 40 municipalities. The transportation agency's services are delivered via 126 bus routes, six light rail lines, four commuter rail lines, and paratransit mobility options.</span></p></td> </tr> </tbody></table> </td> </tr> </tbody></table> <table class="m_-7996596067129909242layout" style="table-layout:fixed" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="m_-7996596067129909242column m_-7996596067129909242scale m_-7996596067129909242stack" style="width:100%" align="center" valign="top"><div style="line-height:10px;height:10px"> </div></td> </tr> </tbody></table> <table class="m_-7996596067129909242layout" style="table-layout:fixed" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="m_-7996596067129909242column m_-7996596067129909242scale m_-7996596067129909242stack" style="width:100%" align="center" valign="top">
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