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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Greetings:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>On July 24, 2024, Julie Reiskin wrote:<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>"If the buses and trains ran frequently and people felt safe would more people use the fixed route?"<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I think the answer to that question would be a qualified "maybe!" The qualification relates to where the buses and trains run, whether or not there are areas of the transit area that are not covered, and whether or not the system is designed well enough to minimize the wait times where transfers need to occur. Anyone who rides the trains and buses in Denver know that there are well-covered areas and areas where public transit is virtually nonexistent. The one thing that RTD has never been able to fix is minimizing the amount of time a person has to wait when transferring between different buses, between a bus and a light rail train, or vice versa.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Although I myself happen to live near a bus stop (a five minute distance by walking), there are people where I live who live quite far from the nearest bus stop--perhaps a thirty-minute walk distant. This is a disincentive to using bus transportation.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Cordially,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Curtis Chong<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Colorado-Talk <colorado-talk-bounces@nfbnet.org> <b>On Behalf Of </b>Julie Reiskin via Colorado-Talk<br><b>Sent:</b> Wednesday, July 24, 2024 2:39 PM<br><b>To:</b> Dan Burke <burke.dall@gmail.com><br><b>Cc:</b> Julie Reiskin <jreiskin@ccdconline.org>; NFB of Colorado Discussion List <colorado-talk@nfbnet.org><br><b>Subject:</b> Re: [Colorado-Talk] Fwd: Access-on-Demand: Peer Review Update<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>I think the key is making public transit something people who do have choices want to use--in cities where everyone uses transit it is a totally different experience. As long as transit is only for us and others who have no other choice it will continue to be substandard. I think people gravitate to access on demand instead of the bus because of the lack of frequency, lack of feeling safe, etc. If the buses and trains ran frequently and people felt safe would more people use the fixed route?<o:p></o:p></p></div><div><div><div><div><p class=MsoNormal><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222'><br>--<br><br>With Gratitude</span><span style='color:#222222'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222'><br>Julie Reiskin</span><span style='color:#222222'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222'>Co-Executive Director<br>Email Address: <a href="mailto:jreiskin@ccdconline.org" target="_blank">jreiskin@ccdconline.org</a></span><span style='color:#222222'><o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222'>Colorado Cross-Disability Coalition<br>1385 S. Colorado Blvd. Bldg. A., Suite 610<br>Denver, CO 80222<br>Organizational phone: 303-839-1775 | Direct Phone: 303-667-4216<br><br><b>Looking for ways to support our mission? Follow these links:</b><br><b><a href="https://ccdconline.org/take-action/membership/" target="_blank">Join our membership for free</a> | <a href="https://www.ccdconline.org/donate/" target="_blank">Online giving</a> | <a href="http://www.ccdconline.org/donate/other-ways-to-give/" target="_blank">Other ways to support</a></b></span><span style='color:#222222'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#222222'>*CCDC is headquartered in Denver*; we acknowledge that Denver is on the occupied land of the Ute, Arapaho, and Cheyenne people<o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#228BDE'>Nothing about us without us - ever!</span></b><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#228BDE'><o:p></o:p></span></p></div><p class=MsoNormal><a href="https://ccdconline.org/" target="_blank"><span style='font-size:9.5pt;font-family:"Arial",sans-serif;text-decoration:none'><img border=0 width=291 height=74 style='width:3.0347in;height:.7708in' id="_x0000_i1027" src="https://www.ccdconline.org/wp-content/uploads/2022/12/ccdc-logo.png"></span></a><span style='color:#222222'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:14.5pt;font-family:"Arial",sans-serif;color:white'>...</span><a href="https://www.facebook.com/CCDC.CO" target="_blank"><span style='font-size:14.5pt;font-family:"Arial",sans-serif;text-decoration:none'><img border=0 width=32 height=32 style='width:.3333in;height:.3333in' id="_x0000_i1026" src="https://ccdconline.org/wp-content/uploads/2023/02/iconmonstr-facebook-4-32.png"></span></a><a href="https://twitter.com/CCDC501c3" target="_blank"><span style='font-size:14.5pt;font-family:"Arial",sans-serif;text-decoration:none'><img border=0 width=32 height=32 style='width:.3333in;height:.3333in' id="_x0000_i1025" src="https://ccdconline.org/wp-content/uploads/2023/02/iconmonstr-twitter-4-32.png"></span></a><span style='font-size:14.5pt;font-family:"Arial",sans-serif;color:white'><o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#228BDE'>Click the logos above or the text here to connect with us at <a href="https://ccdconline.org/" target="_blank">ccdconline.org</a>, <a href="https://www.facebook.com/CCDC.CO" target="_blank">Facebook</a>, or <a href="https://twitter.com/CCDC501c3" target="_blank">Twitter</a></span></b><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#228BDE'><o:p></o:p></span></p></div></div></div></div></div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Wed, Jul 24, 2024 at 2:01 PM Dan Burke <<a href="mailto:burke.dall@gmail.com">burke.dall@gmail.com</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><p class=MsoNormal>I want to add my voice to those of Curtis and Julie R. I think the peer review could result in a scale-back of Access-onDemand. It's an innovative approach with which few peers may have had any experience, and there have also been unintended consequences in terms of the surge of paratransit applications and acceptances since Access-on-Demand came on the scene. And the rationale that the cost of Access-on-Demand costs far less than the standard Access-A-Ride could reach a tipping point because of increased users and the lack of incentive to wait for price surges to subside if the first $25 is covered no matter what. what happens when all these factors result, not in cost savings for RTD's paratransit, but cost increases?<br><br>Full disclosure: I regularly ride with blind friends who have Access-on-Demand. But it feels to me like we're may be due for a swing-back of the pendulum.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Dan<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Wed, Jul 24, 2024 at 12:21 PM Julie Reiskin via Colorado-Talk <<a href="mailto:colorado-talk@nfbnet.org" target="_blank">colorado-talk@nfbnet.org</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=MsoNormal>Curtis<o:p></o:p></p></div><div><p class=MsoNormal>I am glad you raised this issue because it has to be discussed. I expect if the RTD ballot measure does not pass and the agency is forced to cut services the leniency of eligibility will end. The law says paratransit is required for people that cannot use fixed route with or without accommodations. I think the fact that RTD is running at 60% capacity still on pandemic schedule coupled with the improved service one gets using Access on Demand is driving more people that might have used fixed route at least some of the time to paratransit. <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I see this as an issue for the entire disability community to discuss internally --we fought for integrated transportation. What do we do when the integrated model does not work? Is the problem we see with RTD disability related or not? I do not have an answer but am glad the question is raised because it bears discussion. I also think in many cases untangling if not using fixed route is or is not disability related is challenging.<o:p></o:p></p></div><div><div><div><div><p class=MsoNormal><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222'><br>--<br><br>With Gratitude,</span><span style='color:#222222'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222'><br>Julie Reiskin</span><span style='color:#222222'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222'>Co-Executive Director<br>Email Address: <a href="mailto:jreiskin@ccdconline.org" target="_blank">jreiskin@ccdconline.org</a></span><span style='color:#222222'><o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222'>Colorado Cross-Disability Coalition<br>1385 S. Colorado Blvd. Bldg. A., Suite 610<br>Denver, CO 80222<br>Organizational phone: 303-839-1775 | Direct Phone: 303-667-4216<br><br><b>Looking for ways to support our mission? Follow these links:</b><br><b><a href="https://ccdconline.org/take-action/membership/" target="_blank">Join our membership for free</a> | <a href="https://www.ccdconline.org/donate/" target="_blank">Online giving</a> | <a href="http://www.ccdconline.org/donate/other-ways-to-give/" target="_blank">Other ways to support</a></b></span><span style='color:#222222'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#222222'>*CCDC is headquartered in Denver*; we acknowledge that Denver is on the occupied land of the Ute, Arapaho, and Cheyenne people<o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#228BDE'>Nothing about us without us - ever!</span></b><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#228BDE'><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#222222'><a href="https://ccdconline.org/" target="_blank"><span style='font-size:9.5pt;font-family:"Arial",sans-serif;text-decoration:none'><b>Error! Filename not specified.</b></span></a><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:14.5pt;font-family:"Arial",sans-serif;color:white'>...<a href="https://www.facebook.com/CCDC.CO" target="_blank"><span style='text-decoration:none'><b>Error! Filename not specified.</b></span></a><a href="https://twitter.com/CCDC501c3" target="_blank"><span style='text-decoration:none'><b>Error! Filename not specified.</b></span></a><o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#228BDE'>Click the logos above or the text here to connect with us at <a href="https://ccdconline.org/" target="_blank">ccdconline.org</a>, <a href="https://www.facebook.com/CCDC.CO" target="_blank">Facebook</a>, or <a href="https://twitter.com/CCDC501c3" target="_blank">Twitter</a></span></b><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#228BDE'><o:p></o:p></span></p></div></div></div></div></div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Wed, Jul 24, 2024 at 9:22 AM Curtis Chong via Colorado-Talk <<a href="mailto:colorado-talk@nfbnet.org" target="_blank">colorado-talk@nfbnet.org</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello everyone:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank you, Maryann, for circulating this email to the broader community. I shudder to think what recommendations will come out of the panel given that few, if any, of us were contacted to provide information and/or comments to this panel. In my experience talking to folks across the country, a service like Access-on-Demand is not something that commonly exists. Despite the multiple stops issue being a point of contention here, what we have with Access-on-Demand seems to be something that is not being modeled by other paratransit delivery systems.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>One thought that has crossed my mind (and please don't shoot me here) is that RTD's eligibility criteria to qualify for paratransit services seems to be incredibly flexible--to the point where even people with low vision and no other physical issues are qualifying for paratransit services--ad by extension, Access-on-Demand. Rumor has it that the number of paratransit customers now being served by RTD has grown considerably since Access-on-Demand was introduced. Is this what paratransit should be doing?<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hopefully, during the month of August, we will get a better idea as to what the panel will be recommending to RTD. Folks, stay tuned.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kind regards,<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Curtis Chong<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor currentcolor'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Colorado-Talk <<a href="mailto:colorado-talk-bounces@nfbnet.org" target="_blank">colorado-talk-bounces@nfbnet.org</a>> <b>On Behalf Of </b>Maryann Migliorelli via Colorado-Talk<br><b>Sent:</b> Tuesday, July 23, 2024 8:50 PM<br><b>To:</b> NFB of Colorado Discussion List <<a href="mailto:colorado-talk@nfbnet.org" target="_blank">colorado-talk@nfbnet.org</a>><br><b>Cc:</b> Maryann Migliorelli <<a href="mailto:maryannmigs@gmail.com" target="_blank">maryannmigs@gmail.com</a>><br><b>Subject:</b> [Colorado-Talk] Fwd: Access-on-Demand: Peer Review Update</span><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'> <o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>---------- Forwarded message ---------<br>From: <strong>Debra A. Johnson</strong> <<a href="mailto:generalmanager@rtd-denver.com" target="_blank">generalmanager@rtd-denver.com</a>><br>Date: Tue, Jul 23, 2024 at 6:30 PM<br>Subject: Access-on-Demand: Peer Review Update<br>To: <<a href="mailto:maryannmigs@gmail.com" target="_blank">maryannmigs@gmail.com</a>><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'> <o:p></o:p></p><div><div id="m_-4795519657389818915m_4633272373414116269m_8517059969654054563m_-7996596067129909242preheader"><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'><span style='font-size:1.0pt'>In early March 2024, you received an email announcing that RTD had commissioned a peer review...</span><o:p></o:p></p></div><div id="m_-4795519657389818915m_4633272373414116269m_8517059969654054563m_-7996596067129909242tracking-image"><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'><span style='font-size:1.0pt'><b>Error! Filename not specified.</b></span><o:p></o:p></p></div><div><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:#474747'><tr><td valign=top style='background:white;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt'><tr><td valign=top style='padding:11.25pt 7.5pt 11.25pt 7.5pt'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='border:solid #3E3E3E 1.0pt;background:white;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'> <o:p></o:p></p></div></td></tr></table></div><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'><span style='color:black'> </span><o:p></o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:7.5pt 30.0pt 7.5pt 30.0pt'><p align=center style='margin:0in;text-align:center'><b><span style='font-size:8.5pt;font-family:"Tahoma",sans-serif;color:#191919'><a href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx33inHE-J1BeIBbGzQz01IdksU6EQcacRCVouv-EvG1YPchcO0VJJ3aws8VvtJZBFoiiyDda6GSLK7b0deDXmSh17Bw9WDQ5bOQ==&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==" target="_blank">View as a webpage.</a></span></b><o:p></o:p></p></td></tr></table></div></td></tr></table></div><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'><span style='color:black'> </span><o:p></o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:7.5pt 0in 7.5pt 0in'><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'><a href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx36M-JDnw2USBMFRPW2w5L7ZTI2N63ySYlv49Wc6p0Nqm_w8hESLJOZvOBXPaIvpLsVmbWNHjlk9SMHB4labKcQBsfG7fei9KQAYIkESff1Ow&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==" target="_blank"><span style='text-decoration:none'><b>Error! Filename not specified.</b></span></a><o:p></o:p></p></td></tr></table></div></td></tr></table></div><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'><span style='color:black'> </span><o:p></o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center;line-height:22.5pt'> <o:p></o:p></p></div></td></tr></table></div><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'><span style='color:black'> </span><o:p></o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:7.5pt 30.0pt 7.5pt 30.0pt'><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>Good evening, Access-a-Ride customer.</span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>In early March 2024, you received an email announcing that RTD had commissioned a peer review of the agency’s paratransit operations and service delivery. In the public transit industry, peer reviews are used to analyze a broad range of issues including but not limited to transit operations, organizational efficiency, and program management.</span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>The peer review launched in April 2024, was led by the American Public Transportation Association (APTA), and included industry subject-matter experts with geographical representation across the country. The on-location portion of the peer review occurred in May 2024 when the reviewers met with staff, customers, and community stakeholders.</span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>The panel was engaged at RTD’s request to assess the agency’s traditional Access-a-Ride paratransit and Access-on-Demand services, including aspects such as:</span><o:p></o:p></p><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif'>Model program parameters, including responsible cost controls and sound customer-facing processes</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif'>Tools to ensure optimal service performance and cost-effectiveness</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif'>Adherence with federal paratransit requirements, and</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif'>Best practices at similar transit agencies</span><o:p></o:p></li></ul><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>As you may be aware, APTA peer reviews are conducted by subject-matter experts who volunteer their time to assist agencies. It was initially anticipated that RTD would receive the panel’s final report no later than June 28, 2024, as stated during the RTD Board meeting on May 29, 2024. However, due to a personal, unforeseen emergency with one of the volunteer reviewers, the timeline had to be adjusted. The final peer review report is now expected on or before July 31, 2024. Information from the report, which will include observations and recommendations, will be shared with RTD’s Board of Directors.</span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>RTD is focused on ensuring all mobility services are delivered equitably and in alignment with the American with Disabilities Act of 1990 (ADA). For the Access-on-Demand program to continue, it needs to be both equitable and sustainable. The peer review will provide RTD with enhancement opportunities that are meant to support its continued success and service to customers.</span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>I recognize that there have been many questions about the Access-on-Demand program and concerns about recent changes to its operations. Your patience and understanding as RTD has taken the time to undertake this holistic and careful peer review have been greatly appreciated.</span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>Staff will continue to collaborate with the Access-a-Ride Paratransit Advisory Committee, an advocacy group comprised of individuals dedicated to improving Access-a-Ride services, to solicit feedback and examine solutions. </span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#0A0A0A'>Further, RTD has created a </span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><a href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx3-2JTiNG6gMigSZaXH0ZCXX8fT5sC3PwzRG4jD7d4XL7LKCF0gVO1trBxhxf5225Mi4kwUadGFrHgQb3a34snOsULCamqdGrG0UfY6G_38JQE94eo6kwMoEBcJGAUPnig1r2pijO3Gqg&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==" target="_blank"><b><span style='text-decoration:none'>dedicated webpage to garner feedback</span></b></a></span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#0A0A0A'> on this matter.</span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>In closing, thank you for your continued patronage and patience as RTD strives to <i>make lives better through connections.</i></span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>Sincerely,</span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>––Debra</span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'> </span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'> </span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#0A0A0A'>Debra A. Johnson</span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#0A0A0A'>General Manager and CEO</span><o:p></o:p></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><a href="mailto:generalmanager@rtd-denver.com" target="_blank"><span style='color:#0A0A0A;text-decoration:none'>generalmanager@rtd-denver.com</span></a></span><o:p></o:p></p></td></tr></table></div></td></tr></table></div><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'><span style='color:black'> </span><o:p></o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center;line-height:78.0pt'> <o:p></o:p></p></div></td></tr></table></div><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'><span style='color:black'> </span><o:p></o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:7.5pt 30.0pt 7.5pt 30.0pt'><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'>The <a href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx34wGsMhiRhUt_v9CSCweC4qx0q6VVVe37CPu-BxhnyeRYM0TcVyTdxLzdtAFU77Ytvwc5QgjBM6SJvfbRkAAldrIYcf6okWu2_f_o4VHLwCZ&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==" target="_blank"><b><span style='text-decoration:none'>Regional Transportation District</span></b></a> (RTD) was created in 1969 by the Colorado General Assembly to develop, operate and maintain a mass transportation system that now benefits more than 3.1 million people in the Denver metro area. With a service area of 2,342 square miles, RTD provides transit services in all or part of eight counties and more than 40 municipalities. The transportation agency's services are delivered via 126 bus routes, six light rail lines, four commuter rail lines, and paratransit mobility options.</span><o:p></o:p></p></td></tr></table></div></td></tr></table></div><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'><span style='color:black'> </span><o:p></o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'> <o:p></o:p></p></div></td></tr></table></div><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'><span style='color:black'> </span><o:p></o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr style='height:.75pt'><td width="100%" valign=top style='width:100.0%;padding:7.5pt 30.0pt 7.5pt 30.0pt;height:.75pt'><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'><a href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx37g0qOBzWtgdxG9yyHsi87RgRQfqNuttVBXrlHAgih1JvHI4CLvwJvA88oHX_W0nICMnsPSkV53513hnkbPJHF529pQhLs1AamtUIR1TQ895&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==" target="_blank"><span style='text-decoration:none'><b>Error! 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Filename not specified.</b></span></a> <o:p></o:p></p></td></tr></table></div></td></tr></table></div><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'><span style='color:black'> </span><o:p></o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center;line-height:37.5pt'> <o:p></o:p></p></div></td></tr></table></div></td></tr></table></div></td></tr></table></div></td></tr><tr><td valign=top style='background:white;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt'><tr><td valign=top style='padding:0in 7.5pt 0in 7.5pt'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='border:solid #3E3E3E 1.0pt;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td style='padding:7.5pt 30.0pt 7.5pt 30.0pt'><p align=center style='margin:0in;text-align:center'><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#595959'>Regional Transportation District | 1660 Blake Street | Denver, CO 80202 US</span><o:p></o:p></p></td></tr></table></div><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'> <o:p></o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td style='padding:7.5pt 30.0pt 7.5pt 30.0pt'><p align=center style='margin:0in;text-align:center'><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#595959'><a href="https://visitor.constantcontact.com/do?p=un&m=001ldUiMEaL0wdIYz55q8shBA%3D&ch=aa08eab8-dbe7-11ee-836f-fa163e0f14ae&ca=0b48c660-310c-4c34-9157-bc0bb115803e" target="_blank">Unsubscribe</a> | <a href="https://visitor.constantcontact.com/do?p=oo&m=001ldUiMEaL0wdIYz55q8shBA%3D&ch=aa08eab8-dbe7-11ee-836f-fa163e0f14ae&ca=0b48c660-310c-4c34-9157-bc0bb115803e" target="_blank">Update Profile</a> | <a href="http://www.constantcontact.com/legal/about-constant-contact" target="_blank">Constant Contact Data Notice</a> </span><o:p></o:p></p></td></tr></table></div></td></tr></table></div></td></tr></table></div></td></tr></table></div></td></tr></table></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div></div></div></div></div><p class=MsoNormal>_______________________________________________<br>Colorado-Talk mailing list<br><a href="mailto:Colorado-Talk@nfbnet.org" target="_blank">Colorado-Talk@nfbnet.org</a><br><a href="http://nfbnet.org/mailman/listinfo/colorado-talk_nfbnet.org" target="_blank">http://nfbnet.org/mailman/listinfo/colorado-talk_nfbnet.org</a><br>To unsubscribe, change your list options or get your account info for Colorado-Talk:<br><a href="http://nfbnet.org/mailman/options/colorado-talk_nfbnet.org/jreiskin%40ccdconline.org" target="_blank">http://nfbnet.org/mailman/options/colorado-talk_nfbnet.org/jreiskin%40ccdconline.org</a><br>List archives can be found at <<a href="http://www.nfbnet.org/pipermail/colorado-talk_nfbnet.org" target="_blank">http://www.nfbnet.org/pipermail/colorado-talk_nfbnet.org</a>><o:p></o:p></p></div></blockquote></div><p class=MsoNormal><br><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy'>The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.</span><br>_______________________________________________<br>Colorado-Talk mailing list<br><a href="mailto:Colorado-Talk@nfbnet.org" target="_blank">Colorado-Talk@nfbnet.org</a><br><a href="http://nfbnet.org/mailman/listinfo/colorado-talk_nfbnet.org" target="_blank">http://nfbnet.org/mailman/listinfo/colorado-talk_nfbnet.org</a><br>To unsubscribe, change your list options or get your account info for Colorado-Talk:<br><a href="http://nfbnet.org/mailman/options/colorado-talk_nfbnet.org/burke.dall%40gmail.com" target="_blank">http://nfbnet.org/mailman/options/colorado-talk_nfbnet.org/burke.dall%40gmail.com</a><br>List archives can be found at <<a href="http://www.nfbnet.org/pipermail/colorado-talk_nfbnet.org" target="_blank">http://www.nfbnet.org/pipermail/colorado-talk_nfbnet.org</a>><o:p></o:p></p></blockquote></div><p class=MsoNormal><br clear=all><br><span class=gmailsignatureprefix>-- </span><o:p></o:p></p><div><p class=MsoNormal style='margin-bottom:12.0pt'>Dan Burke<br><br>National Federation of the Blind of Colorado Legislative Co-chair <br><br>"Blindness is not what holds you back. You can live the life you want!"<br><br>My Cell: 406.546.8546<o:p></o:p></p></div></blockquote></div><p class=MsoNormal><br><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy'>The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.</span><o:p></o:p></p></div></body></html>