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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Hello everyone:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you, Maryann, for circulating this email to the broader community. I shudder to think what recommendations will come out of the panel given that few, if any, of us were contacted to provide information and/or comments to this panel. In my experience talking to folks across the country, a service like Access-on-Demand is not something that commonly exists. Despite the multiple stops issue being a point of contention here, what we have with Access-on-Demand seems to be something that is not being modeled by other paratransit delivery systems.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>One thought that has crossed my mind (and please don't shoot me here) is that RTD's eligibility criteria to qualify for paratransit services seems to be incredibly flexible--to the point where even people with low vision and no other physical issues are qualifying for paratransit services--ad by extension, Access-on-Demand. Rumor has it that the number of paratransit customers now being served by RTD has grown considerably since Access-on-Demand was introduced. Is this what paratransit should be doing?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hopefully, during the month of August, we will get a better idea as to what the panel will be recommending to RTD. Folks, stay tuned.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Kind regards,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Curtis Chong<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Colorado-Talk <colorado-talk-bounces@nfbnet.org> <b>On Behalf Of </b>Maryann Migliorelli via Colorado-Talk<br><b>Sent:</b> Tuesday, July 23, 2024 8:50 PM<br><b>To:</b> NFB of Colorado Discussion List <colorado-talk@nfbnet.org><br><b>Cc:</b> Maryann Migliorelli <maryannmigs@gmail.com><br><b>Subject:</b> [Colorado-Talk] Fwd: Access-on-Demand: Peer Review Update<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><div><p class=MsoNormal>---------- Forwarded message ---------<br>From: <strong>Debra A. Johnson</strong> <<a href="mailto:generalmanager@rtd-denver.com">generalmanager@rtd-denver.com</a>><br>Date: Tue, Jul 23, 2024 at 6:30 PM<br>Subject: Access-on-Demand: Peer Review Update<br>To: <<a href="mailto:maryannmigs@gmail.com">maryannmigs@gmail.com</a>><o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><div id="m_-7996596067129909242preheader"><p class=MsoNormal align=center style='text-align:center;mso-line-height-alt:.75pt'><span style='font-size:1.0pt'>In early March 2024, you received an email announcing that RTD had commissioned a peer review...<o:p></o:p></span></p></div><div id="m_-7996596067129909242tracking-image"><p class=MsoNormal align=center style='text-align:center;mso-line-height-alt:.75pt'><span style='font-size:1.0pt'><img src="data:image/gif;base64,R0lGODlhAQABAJEAAP///wAAAAAAAAAAACH5BAkAAAAALAAAAAABAAEAAAgEAAEEBAA7" width="1" height="1" alt="Web Bug from https://xgt4dogbb.cc.rs6.net/on.jsp?ca=0b48c660-310c-4c34-9157-bc0bb115803e&a=1140787760343&c=a9fc83a4-dbe7-11ee-836f-fa163e0f14ae&ch=aa08eab8-dbe7-11ee-836f-fa163e0f14ae" /></span><span style='font-size:1.0pt'><o:p></o:p></span></p></div><div><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:#474747'><tr><td valign=top style='background:white;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt'><tr><td valign=top style='padding:11.25pt 7.5pt 11.25pt 7.5pt'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='border:solid #3E3E3E 1.0pt;background:white;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div><p class=MsoNormal align=center style='text-align:center;mso-line-height-alt:11.25pt'> <o:p></o:p></p></div></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><o:p> </o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:7.5pt 30.0pt 7.5pt 30.0pt'><p align=center style='margin:0in;text-align:center'><b><span style='font-size:8.5pt;font-family:"Tahoma",sans-serif;color:#191919'><a href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx33inHE-J1BeIBbGzQz01IdksU6EQcacRCVouv-EvG1YPchcO0VJJ3aws8VvtJZBFoiiyDda6GSLK7b0deDXmSh17Bw9WDQ5bOQ==&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==" target="_blank">View as a webpage.</a></span></b><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p></td></tr></table></div></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><o:p> </o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:7.5pt 0in 7.5pt 0in'><p class=MsoNormal align=center style='text-align:center'><a href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx36M-JDnw2USBMFRPW2w5L7ZTI2N63ySYlv49Wc6p0Nqm_w8hESLJOZvOBXPaIvpLsVmbWNHjlk9SMHB4labKcQBsfG7fei9KQAYIkESff1Ow&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==" target="_blank"><span style='text-decoration:none'><img border=0 width=680 height=113 style='width:7.0833in;height:1.1805in' id="_x0000_i1030" src="https://files.constantcontact.com/7dccf3c9901/d81e6c42-9dd2-4d96-9cda-5d2848aa9945.png" alt="Regional Transportation District 1660 Blake Street Denver Colorado 80202"></span></a><o:p></o:p></p></td></tr></table></div></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><span style='display:none'><o:p> </o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div><p class=MsoNormal align=center style='text-align:center;line-height:22.5pt'> <o:p></o:p></p></div></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><o:p> </o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:7.5pt 30.0pt 7.5pt 30.0pt'><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>Good evening, Access-a-Ride customer.</span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>In early March 2024, you received an email announcing that RTD had commissioned a peer review of the agency’s paratransit operations and service delivery. In the public transit industry, peer reviews are used to analyze a broad range of issues including but not limited to transit operations, organizational efficiency, and program management.</span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>The peer review launched in April 2024, was led by the American Public Transportation Association (APTA), and included industry subject-matter experts with geographical representation across the country. The on-location portion of the peer review occurred in May 2024 when the reviewers met with staff, customers, and community stakeholders.</span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>The panel was engaged at RTD’s request to assess the agency’s traditional Access-a-Ride paratransit and Access-on-Demand services, including aspects such as:</span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif'>Model program parameters, including responsible cost controls and sound customer-facing processes<o:p></o:p></span></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif'>Tools to ensure optimal service performance and cost-effectiveness<o:p></o:p></span></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif'>Adherence with federal paratransit requirements, and<o:p></o:p></span></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif'>Best practices at similar transit agencies<o:p></o:p></span></li></ul><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>As you may be aware, APTA peer reviews are conducted by subject-matter experts who volunteer their time to assist agencies. It was initially anticipated that RTD would receive the panel’s final report no later than June 28, 2024, as stated during the RTD Board meeting on May 29, 2024. However, due to a personal, unforeseen emergency with one of the volunteer reviewers, the timeline had to be adjusted. The final peer review report is now expected on or before July 31, 2024. Information from the report, which will include observations and recommendations, will be shared with RTD’s Board of Directors.</span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>RTD is focused on ensuring all mobility services are delivered equitably and in alignment with the American with Disabilities Act of 1990 (ADA). For the Access-on-Demand program to continue, it needs to be both equitable and sustainable. The peer review will provide RTD with enhancement opportunities that are meant to support its continued success and service to customers.</span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>I recognize that there have been many questions about the Access-on-Demand program and concerns about recent changes to its operations. Your patience and understanding as RTD has taken the time to undertake this holistic and careful peer review have been greatly appreciated.</span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>Staff will continue to collaborate with the Access-a-Ride Paratransit Advisory Committee, an advocacy group comprised of individuals dedicated to improving Access-a-Ride services, to solicit feedback and examine solutions. </span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#0A0A0A'>Further, RTD has created a </span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><a href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx3-2JTiNG6gMigSZaXH0ZCXX8fT5sC3PwzRG4jD7d4XL7LKCF0gVO1trBxhxf5225Mi4kwUadGFrHgQb3a34snOsULCamqdGrG0UfY6G_38JQE94eo6kwMoEBcJGAUPnig1r2pijO3Gqg&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==" target="_blank"><b><span style='text-decoration:none'>dedicated webpage to garner feedback</span></b></a></span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#0A0A0A'> on this matter.</span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>In closing, thank you for your continued patronage and patience as RTD strives to <i>make lives better through connections.</i></span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>Sincerely,</span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'> </span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:black'>––Debra</span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p> </o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p> </o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#0A0A0A'>Debra A. Johnson</span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#0A0A0A'>General Manager and CEO</span><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'><a href="mailto:generalmanager@rtd-denver.com" target="_blank"><span style='color:#0A0A0A;text-decoration:none'>generalmanager@rtd-denver.com</span></a><o:p></o:p></span></p></td></tr></table></div></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><span style='display:none'><o:p> </o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div><p class=MsoNormal align=center style='text-align:center;line-height:78.0pt'> <o:p></o:p></p></div></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><o:p> </o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:7.5pt 30.0pt 7.5pt 30.0pt'><p style='margin:0in'><span style='font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#191919'>The <a href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx34wGsMhiRhUt_v9CSCweC4qx0q6VVVe37CPu-BxhnyeRYM0TcVyTdxLzdtAFU77Ytvwc5QgjBM6SJvfbRkAAldrIYcf6okWu2_f_o4VHLwCZ&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==" target="_blank"><b><span style='text-decoration:none'>Regional Transportation District</span></b></a> (RTD) was created in 1969 by the Colorado General Assembly to develop, operate and maintain a mass transportation system that now benefits more than 3.1 million people in the Denver metro area. With a service area of 2,342 square miles, RTD provides transit services in all or part of eight counties and more than 40 municipalities. 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style='margin:0in;text-align:center'><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#595959'>Regional Transportation District | 1660 Blake Street | Denver, CO 80202 US<o:p></o:p></span></p></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><span style='display:none'><o:p> </o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td style='padding:7.5pt 30.0pt 7.5pt 30.0pt'><p align=center style='margin:0in;text-align:center'><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#595959'><a href="https://visitor.constantcontact.com/do?p=un&m=001ldUiMEaL0wdIYz55q8shBA%3D&ch=aa08eab8-dbe7-11ee-836f-fa163e0f14ae&ca=0b48c660-310c-4c34-9157-bc0bb115803e" target="_blank">Unsubscribe</a> | <a 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