<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><br id="lineBreakAtBeginningOfSignature"><div dir="ltr">Sent from Maryann Migliorelli's iPhone</div><div dir="ltr"><br>Begin forwarded message:<br><br></div><blockquote type="cite"><div dir="ltr"><b>From:</b> "Debra A. Johnson" <generalmanager@rtd-denver.com><br><b>Date:</b> September 9, 2024 at 4:23:57 PM MDT<br><b>To:</b> maryannmigs@gmail.com<br><b>Subject:</b> <b>Access-on-Demand: Peer Review Final Report</b><br><b>Reply-To:</b> generalmanager@rtd-denver.com<br><br></div></blockquote><blockquote type="cite"><div dir="ltr">
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<div id="preheader" style="color: transparent; display: none; font-size: 1px; line-height: 1px; max-height: 0px; max-width: 0px; opacity: 0; overflow: hidden;"><span data-entity-ref="preheader">In early March 2024, RTD announced that it had commissioned a peer review of the agency’s paratransit operations and service delivery... </span></div> <div id="tracking-image" style="color: transparent; display: none; font-size: 1px; line-height: 1px; max-height: 0px; max-width: 0px; opacity: 0; overflow: hidden;"><img src="https://xgt4dogbb.cc.rs6.net/on.jsp?ca=2d64afe0-dcf6-4841-a97d-f5e0455aa336&a=1140787760343&c=a9fc83a4-dbe7-11ee-836f-fa163e0f14ae&ch=aa08eab8-dbe7-11ee-836f-fa163e0f14ae" alt="" data-unique-identifier=""></div> <div class="shell" lang="en-US" dir="ltr" style="background-color: #474747;"> <table class="shell_panel-row" width="100%" border="0" cellpadding="0" cellspacing="0" style="background-color: #474747;" bgcolor="#474747"> <tbody><tr class=""> <td class="shell_panel-cell" style="background-color: #ffffff;" align="center" valign="top" bgcolor="#ffffff"> <table class="shell_width-row scale" style="width: 700px;" align="center" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="shell_width-cell" style="padding: 15px 10px;" align="center" valign="top"> <table class="shell_content-row" width="100%" align="center" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="shell_content-cell" style="background-color: #ffffff; padding: 0; border: 0px solid #3e3e3e;" align="center" valign="top" bgcolor="#ffffff"> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top"><div class="spacer" style="line-height: 10px; height: 10px;"> </div></td> </tr> </tbody></table> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top">
<table class="text text--padding-vertical" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed;"> <tbody><tr> <td class="text_content-cell content-padding-horizontal" style="line-height: 1.5; text-align: left; font-family: Tahoma,Geneva,sans-serif; color: #191919; font-size: 14px; display: block; word-wrap: break-word; padding: 10px 40px;" align="left" valign="top"><p style="text-align: center; margin: 0;" align="center"><span style="font-size: 11px; color: rgb(25, 25, 25); font-family: Tahoma, Geneva, sans-serif; font-weight: bold;"><a href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001HZ6NeF1OKyRwKHfvpVR9uQAvIUNER3YKBgiwMHX1SJQ7G5Ggakp4JXydWJ5dA5WwK0FaY7C56pA4feXKxj7xLDbds2X0Wg6Aaxth_XrQIh4dnOczm9q54TIE2u1CTqsp1uPjiAsXeRojbPGV5gyifw==&c=6lK576QzGmIn2nZYF6INdylInfMp9zg936aJfY7lVnEUYzn-0MMavQ==&ch=KtXjPSeu3WbsR_2A3ALw6_tBSwBSfGDNTsGXaSauhousxvyP3Dq5OA==">View as a webpage.</a></span></p></td> </tr> </tbody></table> </td> </tr> </tbody></table> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top">
<table class="image image--padding-vertical image--mobile-scale image--mobile-center" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="image_container" align="center" valign="top" style="padding-top: 10px; padding-bottom: 10px;"> <a href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001HZ6NeF1OKyRwKHfvpVR9uQAvIUNER3YKBgiwMHX1SJQ7G5Ggakp4Jflx3vRhuAjnlbHl5PIahDCZH0ZPTKXRJj4Fzer4DerkbVYuN5mkq5IK3ojjMS5kbYus-62-yLlnSSeaI-acX4pvt_QgNAy1YSdTEtk3wL0Z&c=6lK576QzGmIn2nZYF6INdylInfMp9zg936aJfY7lVnEUYzn-0MMavQ==&ch=KtXjPSeu3WbsR_2A3ALw6_tBSwBSfGDNTsGXaSauhousxvyP3Dq5OA==" data-trackable="true"><img data-image-content="" class="image_content" style="display: block; height: auto; max-width: 100%;" width="680" src="https://files.constantcontact.com/7dccf3c9901/d81e6c42-9dd2-4d96-9cda-5d2848aa9945.png" alt="Regional Transportation District 1660 Blake Street Denver Colorado 80202" data-unique-identifier=""></a> </td> </tr> </tbody></table> </td> </tr> </tbody></table> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top"><div class="spacer" style="line-height: 30px; height: 30px;"> </div></td> </tr> </tbody></table> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top">
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<p style="margin: 0;"><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;">Good afternoon, paratransit customer.</span></p>
<p style="margin: 0;"><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;"> </span></p>
<p style="margin: 0;"><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;">In early March 2024, RTD announced that it had commissioned a peer review of the agency’s paratransit operations and service delivery. The overarching goal of the months-long peer review was to help the agency better understand the strengths and opportunities of its complementary paratransit service, as well as its premium supplemental on-demand service. In the public transit industry, peer reviews are used to analyze a range of issues related to operations, organizational efficiencies, and program management.</span></p>
<p style="margin: 0;"><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;"> </span></p>
<p style="margin: 0;"><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;">RTD’s Paratransit Peer Review was convened by the American Public Transportation Association (APTA) and included subject-matter experts from across the country. The final report has now been issued to RTD and is available for your review. The report outlines several observations and recommendations for RTD’s assessment and consideration. All observations and recommendations must now be individually assessed to determine the viability within RTD’s operating environment. Any policy changes related to paratransit service delivery will be brought to the RTD Board of Directors for its consideration.</span></p>
<p style="margin: 0;"><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;"> </span></p>
<p style="margin: 0;"><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;">To learn more about the peer review and download a copy of the final report, please visit </span><a href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001HZ6NeF1OKyRwKHfvpVR9uQAvIUNER3YKBgiwMHX1SJQ7G5Ggakp4JXydWJ5dA5WwqySlbZqHPmyWrPaweodR-7KP3dZuYJ-b05-UQcNirp2rxamKdqdC49uelc8tTYFMRq5HBX2doMhpmA4HAY7snaYSvVYkCsIFiuEojlB8Q1nSfbQ_RblOaiuGsdX7sWDB&c=6lK576QzGmIn2nZYF6INdylInfMp9zg936aJfY7lVnEUYzn-0MMavQ==&ch=KtXjPSeu3WbsR_2A3ALw6_tBSwBSfGDNTsGXaSauhousxvyP3Dq5OA==" rel="noopener noreferrer" target="_blank" style="color: rgb(4, 50, 255); font-family: Tahoma, Geneva, sans-serif; text-decoration: none; font-weight: bold;">rtd-denver.com/paratransit-peer-review</a><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;">.</span></p>
<p style="margin: 0;"><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;"> </span></p>
<p style="margin: 0;"><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;">During RTD’s Operations, Safety, and Security Committee meeting on Wednesday, September 11, at 5:30 p.m., staff will provide a high-level overview of the report and share near-term plans for soliciting feedback from paratransit customers. All Board meetings stream online, and the meeting agenda is available on </span><a href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001HZ6NeF1OKyRwKHfvpVR9uQAvIUNER3YKBgiwMHX1SJQ7G5Ggakp4JYFGcV0Q1oQ7WiBprqRBylgCrelVNWzol9BjcjS8GH1oz5G5imO-1_6Z6I61Hd7mXfXuaHd6Z1Gk0ZSORwgah0IEKK7447b1Uzowx3QViiONZeMYyIsha41yPPHzAMnNVA==&c=6lK576QzGmIn2nZYF6INdylInfMp9zg936aJfY7lVnEUYzn-0MMavQ==&ch=KtXjPSeu3WbsR_2A3ALw6_tBSwBSfGDNTsGXaSauhousxvyP3Dq5OA==" rel="noopener noreferrer" target="_blank" style="color: rgb(4, 50, 255); font-family: Tahoma, Geneva, sans-serif; text-decoration: none; font-weight: bold;">RTD’s website</a><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;">. An additional presentation with more information will be provided during the full Board meeting on September 24 at 5:30 p.m.</span></p>
<p style="margin: 0;"><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;"> </span></p>
<p style="margin: 0;"><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;">Your patience has been greatly appreciated while RTD took the time necessary to complete this comprehensive and careful peer review. Also, thank you for your continued patronage and support as RTD strives to </span><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif; font-style: italic;">make lives better through connections.</span></p>
</td> </tr> </tbody></table> </td> </tr> </tbody></table> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top"><div class="spacer" style="line-height: 10px; height: 10px;"> </div></td> </tr> </tbody></table> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top"> <table class="button button--padding-vertical" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed;"> <tbody><tr> <td class="button_container content-padding-horizontal" align="center" style="padding: 10px 40px;"> <table class="button_content-row" style="border-radius: 8px; background-color: #ce0e2d; width: inherit; border-spacing: 0; border: none;" border="0" cellpadding="0" cellspacing="0" bgcolor="#ce0e2d"> <tbody><tr> <td class="button_content-cell" style="padding: 10px 15px;" align="center"> <a class="button_link" href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001HZ6NeF1OKyRwKHfvpVR9uQAvIUNER3YKBgiwMHX1SJQ7G5Ggakp4JXydWJ5dA5WwqySlbZqHPmyWrPaweodR-7KP3dZuYJ-b05-UQcNirp2rxamKdqdC49uelc8tTYFMRq5HBX2doMhpmA4HAY7snaYSvVYkCsIFiuEojlB8Q1nSfbQ_RblOaiuGsdX7sWDB&c=6lK576QzGmIn2nZYF6INdylInfMp9zg936aJfY7lVnEUYzn-0MMavQ==&ch=KtXjPSeu3WbsR_2A3ALw6_tBSwBSfGDNTsGXaSauhousxvyP3Dq5OA==" target="_blank" data-trackable="true" style="font-family: Tahoma,Geneva,sans-serif; font-size: 14px; color: #FFFFFF; word-wrap: break-word; font-weight: bold; text-decoration: none;">Paratransit Peer Review: Final Report</a> </td> </tr> </tbody></table> </td> </tr> </tbody></table> </td> </tr> </tbody></table> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top">
<table class="text text--padding-vertical" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed;"> <tbody><tr> <td class="text_content-cell content-padding-horizontal" style="line-height: 1.5; text-align: left; font-family: Tahoma,Geneva,sans-serif; color: #191919; font-size: 14px; display: block; word-wrap: break-word; padding: 10px 40px;" align="left" valign="top">
<p style="margin: 0;"><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;">Sincerely,</span></p>
<p style="margin: 0;"><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;"> </span></p>
<p style="margin: 0;"><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;">––Debra</span></p>
<p style="margin: 0;"><br></p>
<p style="margin: 0;"><br></p>
<p style="margin: 0;"><span style="color: rgb(10, 10, 10); font-weight: normal; font-family: Tahoma, Geneva, sans-serif;">Debra A. Johnson</span></p>
<p style="margin: 0;"><span style="color: rgb(10, 10, 10); font-family: Tahoma, Geneva, sans-serif;">General Manager and CEO</span></p>
<p style="margin: 0;"><a href="mailto:generalmanager@rtd-denver.com" rel="noopener noreferrer" target="_blank" style="font-weight: normal; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); text-decoration: none;">generalmanager@rtd-denver.com</a></p>
</td> </tr> </tbody></table> </td> </tr> </tbody></table> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top"><div class="spacer" style="line-height: 104px; height: 104px;"> </div></td> </tr> </tbody></table> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top">
<table class="text text--padding-vertical" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed;"> <tbody><tr> <td class="text_content-cell content-padding-horizontal" style="line-height: 1.5; text-align: left; font-family: Tahoma,Geneva,sans-serif; color: #191919; font-size: 14px; display: block; word-wrap: break-word; padding: 10px 40px;" align="left" valign="top"><p style="margin: 0;"><span style="color: rgb(25, 25, 25); font-family: Tahoma, Geneva, sans-serif;">The </span><a href="https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001HZ6NeF1OKyRwKHfvpVR9uQAvIUNER3YKBgiwMHX1SJQ7G5Ggakp4JVDTYGXjc03QYAeA85rY95bHeiugktQLr_aUuSC8GomEE9h0AMrax0jlML5MtBFnRghUmVzR49IJaCkstorSkbanyugcKpQkqUejhbwJvBXB&c=6lK576QzGmIn2nZYF6INdylInfMp9zg936aJfY7lVnEUYzn-0MMavQ==&ch=KtXjPSeu3WbsR_2A3ALw6_tBSwBSfGDNTsGXaSauhousxvyP3Dq5OA==" target="_blank" style="color: rgb(0, 0, 255); font-family: Tahoma, Geneva, sans-serif; font-weight: bold; text-decoration: none;">Regional Transportation District</a><span style="color: rgb(25, 25, 25); font-family: Tahoma, Geneva, sans-serif;"> (RTD) was created in 1969 by the Colorado General Assembly to develop, operate and maintain a mass transportation system that now benefits more than 3.1 million people in the Denver metro area. With a service area of 2,342 square miles, RTD provides transit services in all or part of eight counties and more than 40 municipalities. The transportation agency's services are delivered via 126 bus routes, six light rail lines, four commuter rail lines, and paratransit mobility options.</span></p></td> </tr> </tbody></table> </td> </tr> </tbody></table> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top"><div class="spacer" style="line-height: 10px; height: 10px;"> </div></td> </tr> </tbody></table> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top">
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