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--></style></head><body lang=EN-US link="#467886" vlink="#96607D" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-family:"Times New Roman",serif'>Greetings:<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Times New Roman",serif'>Those of you who use and rely upon programs such as JAWS, ZoomText, or Fusion may be interested in this blog post from Vispero, put out just two days ago. Suffice it to say that the pricing for Vispero products and/or recent practices introduced by the most recent updates have created confusion, not to say annoyance, within the Vispero user community.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Times New Roman",serif'>Here is the post from Vispero.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Times New Roman",serif'>Link to Original Source<br><a href="https://blog.freedomscientific.com/vispero-accounts-an-explanation-an-apology-and-a-path-forward/">https://blog.freedomscientific.com/vispero-accounts-an-explanation-an-apology-and-a-path-forward/</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Times New Roman",serif'><o:p> </o:p></span></p><h1 style='mso-line-height-alt:14.4pt;vertical-align:baseline'><span style='font-family:"Arial",sans-serif;color:#444444'>Vispero Accounts: An Explanation, an Apology, and a Path Forward<o:p></o:p></span></h1><p class=MsoNormal style='vertical-align:baseline'><span class=entry-author><span style='font-size:10.5pt;color:#575757;border:none windowtext 1.0pt;padding:0in'><a href="https://blog.freedomscientific.com/author/rbassett-spiers/" title="Posts by Rhonda Bassett-Spiers"><span class=author-name><span style='color:#575757;text-decoration:none'>Rhonda Bassett-Spiers</span></span></a></span></span><span style='font-size:10.5pt;color:#575757'> <span class=entry-date><span style='border:none windowtext 1.0pt;padding:0in'>November 24, 2025</span></span></span><span style='font-size:10.5pt;font-family:"Times New Roman",serif;color:#575757'><o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>We want to begin by acknowledging something important: we should have communicated these changes earlier, more clearly, and with greater transparency.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Several of you have shared that the rollout of user registration felt abrupt, confusing, or too personal. We understand this feedback, and we sincerely apologize for the delay in responding. We are committed to improving how—and how often—we communicate going forward.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Creating an account should never feel like an obstacle between you and the products you rely on. Our intention was to introduce functionality that benefits users, but we recognize that without proper explanation, it created uncertainty instead. Thank you for your patience and for continuing to share your concerns. We are listening, and we will get better.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Below is a clearer, more transparent explanation of <em><span style='font-family:"Arial",sans-serif;border:none windowtext 1.0pt;padding:0in'>why</span></em> we ask for certain information, <em><span style='font-family:"Arial",sans-serif;border:none windowtext 1.0pt;padding:0in'>how it is used</span></em>, and <em><span style='font-family:"Arial",sans-serif;border:none windowtext 1.0pt;padding:0in'>what will change</span></em> based on your feedback. I have also included <em><span style='font-family:"Arial",sans-serif;border:none windowtext 1.0pt;padding:0in'><a href="https://blog.freedomscientific.com/vispero-accounts-an-explanation-an-apology-and-a-path-forward/#faq"><span style='color:#005FAB'>Frequently Asked Questions</span></a></span></em> for your reference.<o:p></o:p></span></p><h2 style='mso-line-height-alt:14.4pt;background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-family:"Arial",sans-serif;color:#0A0A0A;font-weight:normal'>Why Accounts Exist<o:p></o:p></span></h2><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Accounts unlock features that were not previously possible—starting with the ability to sync your settings across devices so your experience stays consistent wherever you use JAWS, ZoomText, or Fusion. Over time, accounts will enable more personalization, better reliability, and improved access to new features—including AI-assisted capabilities.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>But we should have explained this earlier. That is our oversight, and we apologize.<o:p></o:p></span></p><h2 style='mso-line-height-alt:14.4pt;background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-family:"Arial",sans-serif;color:#0A0A0A;font-weight:normal'>What We Ask For—and Why<o:p></o:p></span></h2><h3 style='mso-line-height-alt:14.4pt;background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:16.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;font-weight:normal'>Age Verification<o:p></o:p></span></h3><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Birth Month, Birth Year (changing soon—update follows). We are legally required to verify age because privacy laws differ for adults, teens, and children, especially when using services connected to AI features. Some third-party AI integrations cannot legally be used by minors. Age verification ensures we comply with regional laws and provide the correct experience for all users.<o:p></o:p></span></p><h3 style='mso-line-height-alt:14.4pt;background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:16.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;font-weight:normal'>Login Method and Contact Information<o:p></o:p></span></h3><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Email Address, First/Last Name, Password. If you sign up with Google, only basic contact information is shared, never your password.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>This information helps us:<o:p></o:p></span></p><ul style='margin-top:0in;box-sizing: border-box;margin:2rem 3em;outline: 0px;background-position-x:0px;background-position-y:0px' type=circle><li class=MsoNormal style='color:#0A0A0A;mso-list:l5 level1 lfo1;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Confirm account ownership<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l5 level1 lfo1;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Contact users in the event of outages or product issues<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l5 level1 lfo1;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Support account recovery and prevent unauthorized access<o:p></o:p></span></li></ul><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>We should have explained more clearly that your information is not used for marketing unless you explicitly opt in.<o:p></o:p></span></p><h3 style='mso-line-height-alt:14.4pt;background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:16.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;font-weight:normal'>User Details for Adults (18+)<o:p></o:p></span></h3><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>These questions help us understand where and how our software is used—at work, at home, in school, or across multiple settings. This allows us to:<o:p></o:p></span></p><ul style='margin-top:0in;box-sizing: border-box;margin:2rem 3em;outline: 0px;background-position-x:0px;background-position-y:0px' type=circle><li class=MsoNormal style='color:#0A0A0A;mso-list:l1 level1 lfo2;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Prioritize improvements that benefit the greatest number of users<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l1 level1 lfo2;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Understand real-world workflows for people who are blind or low-vision<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l1 level1 lfo2;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Allocate engineering effort responsibly<o:p></o:p></span></li></ul><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>However, we recognize we asked for too much upfront. Many of these fields will soon become optional (details below).<o:p></o:p></span></p><h3 style='mso-line-height-alt:14.4pt;background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:16.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;font-weight:normal'>Country<o:p></o:p></span></h3><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>This ensures your account is created under the appropriate legal and regional framework (privacy laws differ by country). It also helps ensure product options are correct for your location.<o:p></o:p></span></p><h3 style='mso-line-height-alt:14.4pt;background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:16.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;font-weight:normal'>Phone Number<o:p></o:p></span></h3><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>This field was added as a secondary contact method during outages. Based on your feedback, we know this can feel unnecessary, and we will revisit this as part of simplifying registration.<o:p></o:p></span></p><h3 style='mso-line-height-alt:14.4pt;background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:16.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;font-weight:normal'>Product Use Information (Work, Personal, School)<o:p></o:p></span></h3><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>These questions help us understand usage patterns so we can improve the product. They are also useful for evaluating adoption across enterprise agreements with employers or school systems.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>However, these fields should not have been required at initial sign-up—and that will change.<o:p></o:p></span></p><h3 style='mso-line-height-alt:14.4pt;background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:16.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;font-weight:normal'>User Details for Teens (13–17)<o:p></o:p></span></h3><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Privacy rules for minors are strict. For teens, we only request:<o:p></o:p></span></p><ul style='margin-top:0in;box-sizing: border-box;margin:2rem 3em;outline: 0px;background-position-x:0px;background-position-y:0px' type=circle><li class=MsoNormal style='color:#0A0A0A;mso-list:l6 level1 lfo3;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Country<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l6 level1 lfo3;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>School name (to support educational licensing and adoption tracking)<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l6 level1 lfo3;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Required consent statement<o:p></o:p></span></li></ul><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>We intentionally collect <em><span style='font-family:"Arial",sans-serif;border:none windowtext 1.0pt;padding:0in'>less</span></em> information from young users to protect their privacy.<o:p></o:p></span></p><h2 style='mso-line-height-alt:14.4pt;background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-family:"Arial",sans-serif;color:#0A0A0A;font-weight:normal'>Our Data Security Practices<o:p></o:p></span></h2><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>We apologize for not communicating more clearly about how your information is protected. All account data is:<o:p></o:p></span></p><ul style='margin-top:0in;box-sizing: border-box;margin:2rem 3em;outline: 0px;background-position-x:0px;background-position-y:0px' type=circle><li class=MsoNormal style='color:#0A0A0A;mso-list:l7 level1 lfo4;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Stored in AWS data centers with industry-standard protections<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l7 level1 lfo4;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Encrypted in transit and at rest<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l7 level1 lfo4;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Protected by AWS network security, WAF, and IDS<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l7 level1 lfo4;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Accessed only under tightly controlled, audited processes<o:p></o:p></span></li></ul><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>We take data protection very seriously and will publish a more detailed security overview soon.<o:p></o:p></span></p><h2 style='mso-line-height-alt:14.4pt;background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-family:"Arial",sans-serif;color:#0A0A0A;font-weight:normal'>Changes Coming to the Registration Flow<o:p></o:p></span></h2><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>We have heard your feedback clearly, and we are making improvements.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Over the next few weeks:<o:p></o:p></span></p><ul style='margin-top:0in;box-sizing: border-box;margin:2rem 3em;outline: 0px;background-position-x:0px;background-position-y:0px' type=circle><li class=MsoNormal style='color:#0A0A0A;mso-list:l0 level1 lfo5;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Most fields currently required will become optional<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l0 level1 lfo5;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Only age confirmation and basic contact information will remain mandatory<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l0 level1 lfo5;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Age verification will change to a simple “Over 18?” confirmation<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l0 level1 lfo5;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Users under 18 will still be able to use the products but will have certain AI features disabled<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l0 level1 lfo5;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Workplace, school, or personal use information will be optional, not required<o:p></o:p></span></li></ul><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>These changes maintain legal compliance while removing friction for users.<o:p></o:p></span></p><h2 style='mso-line-height-alt:14.4pt;background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-family:"Arial",sans-serif;color:#0A0A0A;font-weight:normal'>Our Commitment to You Moving Forward<o:p></o:p></span></h2><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>The purpose of accounts is to make the products better—not to make your experience more difficult.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>We recognize we did not communicate this well enough, and we apologize for any frustration or confusion this caused.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Going forward, we are committed to:<o:p></o:p></span></p><ul style='margin-top:0in;box-sizing: border-box;margin:2rem 3em;outline: 0px;background-position-x:0px;background-position-y:0px' type=circle><li class=MsoNormal style='color:#0A0A0A;mso-list:l4 level1 lfo6;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Communicating earlier and more transparently<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l4 level1 lfo6;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Providing timely responses when concerns are raised<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l4 level1 lfo6;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Sharing updates proactively rather than reactively<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l4 level1 lfo6;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Making user registration as simple and respectful as possible<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l4 level1 lfo6;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Working hand-in-hand with the community as we improve the software<o:p></o:p></span></li></ul><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>We will continue to listen and adapt based on your feedback.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Thank you again for your patience, honesty, and partnership.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Rhonda<o:p></o:p></span></p><h2 style='mso-line-height-alt:14.4pt;background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px' id=faq><span style='font-family:"Arial",sans-serif;color:#0A0A0A;font-weight:normal'>Vispero Account – FAQ<o:p></o:p></span></h2><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>Q:</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'> Why do I need a Vispero account?<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>A:</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'> A Vispero account allows us to provide new features—starting with syncing your settings across devices. Over time, accounts will unlock more personalization, reliability, and cloud-connected enhancements.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>Q:</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'> Why didn’t you explain this earlier?<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>A: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>We should have communicated these changes sooner and more clearly. We apologize for the confusion and are committed to improving communication going forward.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>Q:</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'> Why do you need my age?<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>A: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Some AI features legally require users to be over a certain age. A simple confirmation (“Are you over 18?”) will replace collecting birth dates.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>Q: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>What information is actually required to create an account?<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>A: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Starting soon, only two things will be required:<o:p></o:p></span></p><ol style='margin-top:0in;box-sizing: border-box;margin:2rem 3em;outline: 0px;background-position-x:0px;background-position-y:0px' start=1 type=1><li class=MsoNormal style='color:#0A0A0A;mso-list:l8 level1 lfo7;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Basic contact information (name and email)<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l8 level1 lfo7;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>A simple age confirmation<o:p></o:p></span></li></ol><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>All other fields will become optional.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>Q: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Why do you ask for things like job, school, or how I use the product?<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>A: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>This information helps us understand which workflows matter most so we can improve JAWS, ZoomText, and Fusion. We understand if you are not willing to provide this information, and these fields will soon become optional.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>Q: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Will my data be protected?<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>A: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Yes. All data is:<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Stored securely in AWS data centers<o:p></o:p></span></p><ul style='margin-top:0in;box-sizing: border-box;margin:2rem 3em;outline: 0px;background-position-x:0px;background-position-y:0px' type=circle><li class=MsoNormal style='color:#0A0A0A;mso-list:l3 level1 lfo8;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Encrypted in transit and at rest<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l3 level1 lfo8;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Protected by strict access controls<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l3 level1 lfo8;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'> We do not sell your information<o:p></o:p></span></li></ul><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>Q: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Why do you ask for my phone number?<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>A: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>It’s optional. It helps us contact users quickly in case of outages or critical issues—but it is not required.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>Q: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>What changes are coming to registration?<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>A: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Based on your feedback:<o:p></o:p></span></p><ul style='margin-top:0in;box-sizing: border-box;margin:2rem 3em;outline: 0px;background-position-x:0px;background-position-y:0px' type=circle><li class=MsoNormal style='color:#0A0A0A;mso-list:l2 level1 lfo9;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Most fields will become optional<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l2 level1 lfo9;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Age confirmation will be simplified<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l2 level1 lfo9;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Registration will be shorter and faster<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l2 level1 lfo9;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Additional workflow questions will only be asked if you choose to provide them<o:p></o:p></span></li></ul><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>Q: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Will I still be able to use the software if I’m under 18?<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>A: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Yes. However, some AI features may be disabled due to legal requirements.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>Q: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>What if I don’t want to provide optional information?<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>A: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>That’s completely fine. You can skip optional fields and continue using the software without limitations.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>Q: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Will you communicate changes earlier going forward?<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>A: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Yes. We recognize that we need to do better, and we are implementing new processes to communicate updates clearly and proactively.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>Q: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>Who can I contact with questions?<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>A: </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>You can reach our support team at 727-803-8600, weekdays between 8:30 AM and 7:00 PM ET.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#0A0A0A'>We welcome your feedback and will continue improving based on what we hear from you.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Times New Roman",serif'>Very truly yours,<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Times New Roman",serif'>Curtis Chong<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Times New Roman",serif'><o:p> </o:p></span></p></div></body></html>