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<DIV><FONT size=2 face=Arial>Hi All, </FONT></DIV>
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<DIV><FONT size=2 face=Arial>Although Terry has brought up important issues, he
neglected to mention the miscommunication which can occur when the manager
doesn't inform the staff and other managers about issues concerning
blindness. For instance, in previous hotels, which were contracted for
state NFB Conventions, the staff had no idea where the dog
relief areas were located. Another issue concerns the lack of a
surface in the combination bathtub/shower to prevent slipping and injuring
oneself. This type of potential injury can occur to anyone if such
surfaces aren't treated correctly. Either a bathmat or some other type of
treatment can remedy this problem.</FONT></DIV>
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<DIV><FONT size=2 face=Arial>A Convention Committee should be appointed by the
President to provide inservice training to the hotel staff and
managers. This committee can also find out about the staff/customer ratio
for the Convention. Example: how many other group bookings are
taking place the same weekend; how many staff are available to handle all
of the bookings? What plan is in place to remedy staff shortages?
Finally, what procedure or policy addresses poor service delivery/breech of
contract? Just a few thoughts to ponder. </FONT></DIV>
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<DIV><FONT size=2 face=Arial>Barb Blejewski</FONT></DIV>
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