<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40"
xmlns:ns0="http://schemas.microsoft.com/office/2004/12/omml">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]--><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="State"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="place"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--a:link
{mso-style-priority:99;}
span.MSOHYPERLINK
{mso-style-priority:99;}
a:visited
{mso-style-priority:99;}
span.MSOHYPERLINKFOLLOWED
{mso-style-priority:99;}
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:Calibri;
color:#1F497D;}
span.EmailStyle18
{mso-style-type:personal;
font-family:Calibri;
color:#1F497D;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body bgcolor=white lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=5 color=navy face=Arial><span style='font-size:
16.0pt;font-family:Arial;color:navy'>Great.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=5 color=navy face=Arial><span style='font-size:
16.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=3 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
ct-nfb-bounces@nfbnet.org [mailto:ct-nfb-bounces@nfbnet.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Elizabeth Rival<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, October 17, 2011
9:40 AM<br>
<b><span style='font-weight:bold'>To:</span></b> 'NFB of <st1:State w:st="on"><st1:place
w:st="on">Connecticut</st1:place></st1:State> Mailing List'<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [Ct-nfb] problems
making room reservations</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Beth and Lucia
educated the hotel about blind concerns and dog guides last Thursday and you
can investigate the hotel independently. Beth <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
ct-nfb-bounces@nfbnet.org [mailto:ct-nfb-bounces@nfbnet.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Terry Hulbert<br>
<b><span style='font-weight:bold'>Sent:</span></b> Saturday, October 15, 2011
9:14 PM<br>
<b><span style='font-weight:bold'>To:</span></b> 'NFB of <st1:State w:st="on"><st1:place
w:st="on">Connecticut</st1:place></st1:State> Mailing List'<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [Ct-nfb] problems
making room reservations<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Hi All, <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>I finally got my
reservation a few days ago. I also called the hotel to inquire if I could be
assigned a room next some of my friends within our chapter. I was told that the
room could not be guaranteed until I check in however, the desk clerk indicated
that he would not on the reservation regarding my request. I also indicated
that some of us had guide dogs. He then stated that dogs would cost a fee of
$50.00 and must be under 20 pounds. I quickly corrected him that these were
guide dogs and there is no fee for a guide dog. He then asked is this a blind
convention I said that it was and he stated that there would be no fee for a
guide dog. Just for laughs, I asked if the hotel would provide a relief area
and the clerk said that there would be an area to for us to relieve our dogs.
Good for you Chris for complaining. I won’t put up with lousy service as
well and just leave and take a cab home as I live in the area, I could just
take a cab with little expense. All you need to do is take AMTRACK. I have
found that AMTRACK provides great assistance especially when I have to relieve
my former dog. Now I am dog less but hopefully this will change in the near
future. I feel that this convention with respect to the hotel has been poorly
planned in that there firstly have been a committee to sight check the hotel
and that goes for the rooms as well. Beth should have informed hotel management
staff to issue a memo regarding that will be a lot of blind individuals who
will need assistance in the orientation of the bedrooms, how to use the phone,
the TV remote, where the ice machines are, to see if the staff knew about the
no fee policy regarding guide dogs and where the relief area will be. Much to
my chagrin, this has not happened. I am gravely disturbed regarding how good
the service will be and how much education they will get before we check in. I
for one would volunteer with others to perform in-service training to the staff
as to our needs and how to handle any problems that could arise with courtesy.
I hope that I am wrong regarding my concerns but… I’ve been in the
same type hotel with lousy service as well and the staff is totally ignorant
regarding the needs of the blind or visually impaired. Oh well, I’ve said
enough so I’ll say bye for now.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Hope to see you at
the convention and the hotel works fine again but…..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Terry<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><a
href="mailto:j.hulbert@worldnet.att.net">j.hulbert@worldnet.att.net</a> <o:p></o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
ct-nfb-bounces@nfbnet.org [mailto:ct-nfb-bounces@nfbnet.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Barbara Blejewski<br>
<b><span style='font-weight:bold'>Sent:</span></b> Saturday, October 15, 2011
7:12 PM<br>
<b><span style='font-weight:bold'>To:</span></b> NFB of Connecticut Mailing
List<br>
<b><span style='font-weight:bold'>Subject:</span></b> [Ct-nfb] problems making
room reservations<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>HiEveryone, </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I contacted the hotel we will be staying at during our
convention because a member from The Greater Hartford Chapter was having
difficulty making a room reservation. Apparently, The Crown Plaza Hotel
is now The Ramada Inn Plaza Hotel. Although the customer service reps.
answer the phone with the new name, the hotel is in the process of switching
their computer reservations system to the new hotel chain. I was told the
change should be completed by Tuesday evening. I suggest contacting them
on Monday to find out if the change has been completed earlier than
expected. Hint: if you press zero, you will reach a hotel
representative more quickly. If reservations have already been completed,
they should be in the new system. Nevertheless, it's a good idea to
confirm this information. </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Barb Blejewski </span></font> <o:p></o:p></p>
</div>
</div>
</body>
</html>