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<DIV><FONT size=2 face=Arial>Hi Suzanne,</FONT></DIV>
<DIV><FONT size=2 face=Arial>If I were you, I would find out who the president
or CEO of Humanware is and forward him/her a copy of your email. If
Humanware is indeed "customer driven", then I believe that they would want to
hear your story. If you belong to any of the other technology lists for
the blind, such as blindtech, I would post your story there. This could
potentially help other VRS users.</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2 face=Arial>John</FONT></DIV>
<DIV><FONT size=2 face=Arial>. </FONT></DIV>
<BLOCKQUOTE
style="BORDER-LEFT: #000000 2px solid; PADDING-LEFT: 5px; PADDING-RIGHT: 0px; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=swesthaver@comcast.net href="mailto:swesthaver@comcast.net">Suzanne
Westhaver</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=ct-nfb@nfbnet.org
href="mailto:ct-nfb@nfbnet.org">CT NFB</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, February 02, 2012 5:18
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [Ct-nfb] Humanware Victor
Stream</DIV>
<DIV><BR></DIV>
<DIV dir=ltr>
<DIV style="FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: 12pt">
<DIV>Some time ago I posted about my Stream and a diagnosis of a bad
motherboard.</DIV>
<DIV> </DIV>
<DIV>I ended up purchasing a Booksense which I love.</DIV>
<DIV> </DIV>
<DIV>Last weekend I got a larger SD card for my Booksense and just for hahas I
slipped it into my Stream to see if it was my SD card that was the
problem.</DIV>
<DIV> </DIV>
<DIV>Tech support at Humanware said it was not my SD card but the motherboard
and I needed to purchase a new Stream.</DIV>
<DIV> </DIV>
<DIV>Well, the new SD card fixed the problem</DIV>
<DIV> </DIV>
<DIV>I’m posting this in the event this happens to anyone else. The new
SD card cost me less than $30. The Booksense cost me almost $400.</DIV>
<DIV> </DIV>
<DIV>I wrote Humanware requesting they send my authorization key as it had
been deleted in the diagnosis process. I explained to them what had
happened and suggested they put this as a possible solution as it was a rather
costly venture for me.</DIV>
<DIV> </DIV>
<DIV>Humanware sent me the authorization key but no apology which is why I
went with the Booksense. Of course, I bought the Booksense before this
all came about, but I really believe as blind consumers we deserve better
customer care.</DIV>
<DIV> </DIV>
<DIV>My Stream was less than 2 years old and Humanware offered me no discount
on a new Stream.</DIV>
<DIV> </DIV>
<DIV>Today I looked at new Braille displays for work.</DIV>
<DIV> </DIV>
<DIV>One was a Humanware product and the other a Freedom product. I
chose the Freedom product.</DIV>
<DIV> </DIV>
<DIV>If I got an apology, perhaps I would have considered the Humanware
product. I actually liked a feature on the Freedom product over the
Humanware display, but I think I’ll avoid Humanware as much as possible in the
future.</DIV>
<DIV> </DIV>
<DIV>I think the least they could have done was acknowledged the information I
sent them and apologized for the oversight.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>The bright side of my story is that I now have two portable book
readers.</DIV>
<DIV> </DIV>
<DIV>I’m not sorry I purchased the Booksense and after using both, I’d
recommend the Booksense to anyone who asked.</DIV>
<DIV>The Stream has a couple features I like over the Booksense but overall I
think the Booksense is a nicer product. I might be a little jaded
though.</DIV>
<DIV> </DIV></DIV></DIV>
<P>
<HR>
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