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<DIV>Hello, I'm so sorry to hear of this matter. Is there any ability
to use call in service. Have you contacted NW,and if so what was their response
to you. If they don't do anything to resolve this matterfor you I would
suggest contacting the State of Ct Dept of Banking at 800-831-7225. All the best
and thank you for sharing your matter.</DIV>
<DIV>Elizabeth</DIV>
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<DIV>In a message dated 1/14/2013 9:33:54 A.M. Eastern Standard Time,
erival@comcast.net writes:</DIV>
<BLOCKQUOTE
style="BORDER-LEFT: blue 2px solid; PADDING-LEFT: 5px; MARGIN-LEFT: 5px"><FONT
style="BACKGROUND-COLOR: #000000" color=#ffffff size=2
face=Arial><BR><BR>-----Original Message-----<BR>From: Jen
[mailto:spiderweb1@sbcglobal.net] <BR>Sent: Friday, January 11, 2013 2:29
PM<BR>To: Rival, Elizabeth<BR>Subject: Northwest Hills Credit Union login is
inaccessible to the blind<BR><BR>Dear Beth,<BR><BR>My name is Jenny Kate Lyon,
and I am a member of the National Federation of<BR>the Blind of
Connecticut.<BR><BR>I have just gotten an online bank account at Northwest
Hills Credit Union. I<BR>am unable to access it without sighted assistance,
due to the CAPTCHA on the<BR>site. When you open an account, you pick a
picture you want associated with<BR>your account. You have to pick that
picture after entering your username and<BR>password before you are in. JAWS
presents these pictures as radio buttons,<BR>of which there are sixteen. Since
there is no text associated with the<BR>buttons, JAWS can't tell me what the
pictures are. Therefore, I can't pick<BR>my picture on my onw. I tried
ignoring the picture with my information<BR>already entered in, but a dialogue
box appeared that said, "Please select<BR>your image."<BR><BR>As a result, I
need to have sighted assistance every time I want to log in,<BR>which comes
across as, and is, dependent.<BR><BR>This policy needs to be changed and
challenged because I'm sure there are<BR>many blind people, besides me, being
blocked from access to this bank<BR>unnecessarily.<BR><BR>Please distribute
this e-mail to all the applicable mailing lists .
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