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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Cornelius, Matt [mailto:Matt.Cornelius@ct.gov] <br><b>Sent:</b> Wednesday, March 20, 2013 10:25 AM<br><b>To:</b> 'Alex Snow'; dawgmawm@gmail.com; amb.burke@gmail.com; agorzelany@gmail.com; erival@comcast.net; 'Carolyn Kryzanski'; bwhorberg@snet.net; patelc503@yahoo.com; cjohnmurph@gmail.com; dburque@gmail.com; dspruill87@gmail.com; Darick.Wright@Perkins.org; lonewolf06488@sbcglobal.net; dave@pressureseal.com; davidojester@gmail.com; Dona Sauerburger; douglasm1978@aol.com; Cookiechumper@aol.com; erival@comcast.net; Gianna.Ardito@anthem.com; HHamit Campos; djjavi99@aol.com; mountida1@sbcglobal.net; jw116yz@gmail.com; Jennifer Polanco; spiderweb1@sbcglobal.net; jlstepp@hotmail.com; jmcnickle@continentalit.com; 'jrubell@kennedyctr.org'; Jordan Klem; artlady19@comcast.net; galen6499@yahoo.com; 'Lisa Barney'; lfranck@seeingeye.org; Mary Silverberg; maurojr87@msn.com; Meg.Robertson@state.ma.us; marwindsor@comcast.net; 'mp2009.michael@gmail.com'; Michelle Hackman; molly brainard; pagarde@remindernet.com; pattyandjondavis@sbcglobal.net; paul.benoit1@pw.utc.com; Phillip A. Magalnick; Richard Cognata; PALASKI65@COMCAST.NET; rakar5@sbcglobal.net; robin.woodbury@gmail.com; rodneyrivers@att.net; Shannon Sady-Johnson (allybird27@mail.com); Sherryl.Glinsky@va.gov; famigliettis@ciboakhill.org; Sunshine Lawson; tammy chabotte; 'tinac52@cox.net'; toml614@hotmail.com; 'cookety@gmail.com'; VISHAL14@SNET.NET; wschiavo@snet.net; zmartinez-1991@hotmail.com<br><b>Subject:</b> Launch of the North America Accessibility Support Team<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><strong><span style='font-size:18.0pt'>fyi</span></strong><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="100%" align=center></div><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Bergmann, David <br><b>Sent:</b> Tuesday, March 19, 2013 2:36 PM<br><b>To:</b> BESB-DL Adult Services; BESB-DL Children Services; BESB-DL Voc Rehab<br><b>Subject:</b> FW: Launch of the North America Accessibility Support Team</span><o:p></o:p></p><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:navy'>A new support option from Microsoft for people with disabilities.<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:navy'><o:p> </o:p></span></b></p><div><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:navy'>David Bergmann<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:navy'>Rehabilitation Technologist<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:navy'>Department of Rehabilitation Services<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:navy'>Bureau of Education and Services for the Blind<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:navy'>184 Windsor Ave.<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:navy'>Windsor, CT  06095<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:navy'>860-602-4146<o:p></o:p></span></b></p></div><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:navy'><o:p> </o:p></span></b></p><blockquote style='margin-left:30.0pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><div><p class=MsoNormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:#222222'>For the last several months, Microsoft Customer Service and Support has been piloting a new support offering that provides a tailored experience for people with disabilities and customers using our accessibility features. <o:p></o:p></span></b></p></div><div><p class=MsoNormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:#222222'><o:p> </o:p></span></b></p></div><div><p class=MsoNormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:#222222'>Starting February 1st 2013, this experience is now available throughout North America, (<a href="http://support.microsoft.com/gp/contact-microsoft-accessibility" target="_blank"><span style='color:#1155CC'>http://support.microsoft.com/gp/contact-microsoft-accessibility</span></a>) providing support specialists trained on accessibility and disability via telephone and email.  Even though customer feedback has been overwhelmingly positive during the pilot, we know we still have a lot to learn. After a support interaction, customers will be asked to complete a short survey providing us with additional and ongoing feedback on how we can continue to improve this support environment. <o:p></o:p></span></b></p></div><div><p class=MsoNormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:#222222'><o:p> </o:p></span></b></p></div><div><p class=MsoNormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:#222222'>Accessibility Support Contact Information:<o:p></o:p></span></b></p></div><div><p class=MsoNormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:#222222'>Direct Telephone Line: <a href="tel:1-800-936-5900" target="_blank"><span style='color:#1155CC'>1-800-936-5900</span></a><o:p></o:p></span></b></p></div><div><p class=MsoNormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:#222222'>TTY: <a href="tel:1-800-892-5234" target="_blank"><span style='color:#1155CC'>1-800-892-5234</span></a><o:p></o:p></span></b></p></div><div><p class=MsoNormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:#222222'>Weekdays: 5 A.M. - 9 P.M. (Pacific Time)<o:p></o:p></span></b></p></div><div><p class=MsoNormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:#222222'>Weekends: 6 A.M. - 3 P.M. (Pacific Time)<o:p></o:p></span></b></p></div><div><p class=MsoNormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:#222222'>Email Support: <a href="https://enable.microsoft.com/eform.aspx?productKey=enablefeedback&ct=eformts" target="_blank"><span style='color:#1155CC'>https://enable.microsoft.com/eform.aspx?productKey=enablefeedback&ct=eformts</span></a><o:p></o:p></span></b></p></div><div><p class=MsoNormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:#222222'><o:p> </o:p></span></b></p></div><div><p class=MsoNormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:#222222'>Weekday hours of operation are:<o:p></o:p></span></b></p></div><div><p class=MsoNormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:#222222'>5 A.M. - 9 P.M. (Pacific Time)<o:p></o:p></span></b></p></div><div><p class=MsoNormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:#222222'>Weekend hours of operations are:<o:p></o:p></span></b></p></div><div><p class=MsoNormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:#222222'>6 A.M. - 3 P.M. (Pacific Time)<o:p></o:p></span></b></p></div><div><p class=MsoNormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif";color:#222222'><o:p> </o:p></span></b></p></div></blockquote><div><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></b></p></div></div></body></html>