<html><body><div dir="ltr"><div>
</div><div><div>
<div dir="ltr">I am very sorry to hear this.</div><div dir="ltr">If you are unable to find anyone to assist you, please contact me and perhaps I could help.</div><div dir="ltr">Phil</div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr">Phillip A. Magalnick,JP</div><div dir="ltr">Mobile 203–912-5783</div><div dir="ltr">Justice of the Peace,CT</div><div dir="ltr">Certified, Connecticut ADA Coordinator</div><div dir="ltr">Chairman, Connecticut State Rehabilitation Council,DOADS-BESB</div><div dir="ltr">Chairman, City of Stamford ADA Advisory Council</div><div dir="ltr">Member, Stamford Vision Zero Community Advisory Committee</div><div dir="ltr"><br></div><div dir="ltr">Founding member, Member, City Of Stamford IDEASS Council </div>
<div id="ms-outlook-mobile-signature"><div><br></div>Get <a href="https://aka.ms/o0ukef">Outlook for iOS</a></div>
</div>
<div> </div><hr style="display:inline-block;width:98%" tabindex="-1"><div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif"><b>From:</b> CT-NFB <ct-nfb-bounces@nfbnet.org> on behalf of Jen via CT-NFB <ct-nfb@nfbnet.org><br><b>Sent:</b> Tuesday, November 1, 2022 3:19 PM<br><b>To:</b> ct-nfb@nfbnet.org <ct-nfb@nfbnet.org><br><b>Cc:</b> Jen <spiderweb1@sbcglobal.net><br><b>Subject:</b> [CT-NFB] Department of Social Services Website Inaccessible for
Blind Clients<div> </div></font></div><div class="yahoo-style-wrap" style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px"><div dir="ltr">I would like to bring up a matter of great concern to me because I need your help on how to proceed.</div><div dir="ltr"><br></div><div dir="ltr">I am a client of the Department of Social Services (DSS), and their site is inaccessible. One issue has been resolved for me but not others. One issue remains unresolved.</div><div dir="ltr"><br></div><div dir="ltr">First, they have a CAPTCHA to create an account which has no accessible alternative. I could only have a DSS worker create an account for me when I brought up the fact CAPTCHA inaccessibility is a violation of the ADA. Before that, I was told by IT the CAPTCHA design was just the way their site was and to get sighted assistance. I refused. I do not believe blind clients should have to rely on sighted assistance to creat their own accounts, especially when accessible account creation and CAPTCHAs are possible. I have seen both and told DSS this.</div><div dir="ltr"><br></div><div dir="ltr">Now to the second, unresolved issue. Their benefit renewal forms are designed so a blind person can't press on the "Next" button with a screen reader after filling out their basic information. When you press the "Next" button, nothing happens. I tested it with Narrator but to no avail. So I have to get sighted assisntace every three months to renew my benefits on paper.</div><div dir="ltr"><br></div><div dir="ltr">I'm sure I'm not the only blind DSS client in the state.</div><div dir="ltr"><br></div><div dir="ltr">Thank you for your assistance.</div></div></div></div></body></html>