<html><head></head><body><div class="yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px;"><div dir="ltr" data-setdir="false">I would like to bring up a matter of great concern to me because I need your help on how to proceed.</div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">I am a client of the Department of Social Services (DSS), and their site is inaccessible. One issue has been resolved for me but not others. One issue remains unresolved.</div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">First, they have a CAPTCHA to create an account which has no accessible alternative. I could only have a DSS worker create an account for me when I brought up the fact CAPTCHA inaccessibility is a violation of the ADA. Before that, I was told by IT the CAPTCHA design was just the way their site was and to get sighted assistance. I refused. I do not believe blind clients should have to rely on sighted assistance to creat their own accounts, especially when accessible account creation and CAPTCHAs are possible. I have seen both and told DSS this.</div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">Now to the second, unresolved issue. Their benefit renewal forms are designed so a blind person can't press on the "Next" button with a screen reader after filling out their basic information. When you press the "Next" button, nothing happens. I tested it with Narrator but to no avail. So I have to get sighted assisntace every three months to renew my benefits on paper.</div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">I'm sure I'm not the only blind DSS client in the state.</div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">Thank you for your assistance.</div></div></body></html>