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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Sigman, Brian <Brian.Sigman@ct.gov> <br><b>Sent:</b> Tuesday, April 20, 2021 4:00 PM<br><b>To:</b> Sigman, Brian <Brian.Sigman@ct.gov><br><b>Subject:</b> FW: DPH is asking for help in Assessing the COVID website.<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'>Please review the announcement below and if you are interested in assisting in a review of the COVID website, the contact email for Caroline Hou is further below. Thank you.<o:p></o:p></span></b></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'>From: Sullivan, Kathleen <<a href="mailto:Kathleen.Sullivan@ct.gov">Kathleen.Sullivan@ct.gov</a>> <br>Sent: Tuesday, April 20, 2021 3:44 PM<br><br>Subject: DPH is asking for help in Assessing the COVID website.<o:p></o:p></span></b></p></div></div><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;letter-spacing:1.2pt'>DPH is asking for help in Assessing the COVID website.<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;letter-spacing:1.2pt'><o:p> </o:p></span></b></p><p class=xmsonormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black;letter-spacing:1.2pt'>If you could please forward to any community groups you think may be interested in participating that would be great. Translation, including ASL possible when setting up the interviews with Caroline. Her contact email for anyone interested in volunteering is at the bottom of this email as well, </span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black'><a href="mailto:Caroline.Hou@ct.gov">Caroline.Hou@ct.gov</a>. </span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;letter-spacing:1.2pt'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;letter-spacing:1.2pt'><o:p> </o:p></span></b></p><p class=xmsonormal><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black'>---- </span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=xmsonormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=xmsonormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black'>I'm working with the State's web team to redesign CT's COVID Response website (<a href="https://portal.ct.gov/Coronavirus" target="_blank">portal.ct.gov/Coronavirus</a>). As part of the design process, I'm hoping to interview 5-10 constituents over 1-on-1 video calls to collect user feedback on the current website sometime next week. </span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=xmsonormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=xmsonormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black'>If you could forward this along to community groups who may have members interested in participating, I would be so appreciative. </span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=xmsonormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=xmsonormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black'>I've outlined more details about the user research interviews below:</span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><ul style='margin-top:0in' type=disc><li class=xmsonormal style='color:black;mso-list:l2 level1 lfo1;background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'>What – A 1:1 conversation with me (a user experience designer) where we'll do the following: <o:p></o:p></span></b></li></ul><ul style='margin-top:0in' type=disc><ul style='margin-top:0in' type=circle><li class=xmsonormal style='color:black;mso-list:l0 level2 lfo2;background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'>Interview – Several questions to understand users’ attitudes towards the State’s COVID response, experiences with State COVID resources, and attitudes towards pandemic recovery.<o:p></o:p></span></b></li><li class=xmsonormal style='color:black;mso-list:l0 level2 lfo2;background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'>Usability Test – Users will navigate the current COVID homepage and provide real-time feedback. Users will be prompted to complete key tasks, like navigating to the vaccine finder, testing information, etc. <o:p></o:p></span></b></li><li class=xmsonormal style='color:black;mso-list:l0 level2 lfo2;background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'>Card Sorting Activity – Users will sort various topic cards into their ideal ordering and layout. <o:p></o:p></span></b></li></ul></ul><ul style='margin-top:0in' type=disc><li class=xmsonormal style='color:black;mso-list:l1 level1 lfo3;background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'>Time Commitment – 30 minutes<o:p></o:p></span></b></li><li class=xmsonormal style='color:black;mso-list:l1 level1 lfo3;background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'>Where – Zoom Call<o:p></o:p></span></b></li><li class=xmsonormal style='color:black;mso-list:l1 level1 lfo3;background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'>When – Anytime between 4/26 and 4/30<o:p></o:p></span></b></li><li class=xmsonormal style='color:black;mso-list:l1 level1 lfo3;background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'>Privacy – Feedback and notes will be kept fully anonymized. Findings will be shared fully <span style='background:white'>anonymized.</span><o:p></o:p></span></b></li></ul><p class=xmsonormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black;background:white'>I'm hoping to find interviewees who:</span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><ul style='margin-top:0in' type=disc><li class=xmsonormal style='color:black;mso-list:l3 level1 lfo4;background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;background:white'>Currently live, work, or study in Connecticut (in-person work or school)</span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></li><li class=xmsonormal style='color:black;mso-list:l3 level1 lfo4;background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;background:white'>Represent diverse cultural, racial, and ethnic communities</span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></li></ul><p class=xmsonormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black'>Anyone who knows of interested volunteers can let me know via email and I'll reach out to coordinate a time/date. Volunteers are also welcomed to email me directly.</span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=xmsonormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=xmsonormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Thank you again for your help!</span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=xmsonormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=xmsonormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Caroline Hou</span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=xmsonormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black'>User Experience, COVID-19 Vaccination Program</span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=xmsonormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black'>Connecticut Department of Public Health</span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=xmsonormal style='background:white'><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif;color:black'><a href="mailto:Caroline.Hou@ct.gov">Caroline.Hou@ct.gov</a></span></b><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;letter-spacing:1.2pt'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>