[Diabetes-talk] Accessibility questions, help needed

[Robert Shelton]

Is this maybe something to bring to NFB?  WW is a major organization with a
web page that's supposed to serve their customers -- I'm thinking the Target
Stores precedent here.  What say, Mike?

-----Original Message-----
From: diabetes-talk-bounces at nfbnet.org
[mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of Julie Kline
Sent: Wednesday, July 18, 2012 9:25 PM
To: diabetes-talk at nfbnet.org
Subject: [Diabetes-talk] Accessibility questions, help needed

good evening,
i don't know if you guys remember, but a couple of weeks ago I had asked the
question here about Weight Watchers and whether or not their website and
online tools were accessible for someone using a screen reader. As a follow
up to that question, I am very upset to learn that most of site I'd need to
use is not at all accessible. it doesn't respond to screen reader commands
and you can't navigate the thing because it's all flash and graphics. of
course the sign up page reads beautifully. i brought this problem to our
local Weight Watchers people and asked if I could have the material in
another format like braille, but they will not give me a straight answer for
this and the only thing they've given me is a pocket guide.
do I have any recourse here? saying I feel cheated is pretty mild; I'm very
upset that I'm not getting the same opportunities as other participants
though I'm paying the same money, and while everyone else has multiple
options for doing tasks, I don't even have one.
if anyone can offer me somewhere to go for help with this, I'd appreciate
any suggestions. if I'm just plain SOL AND THERE IS no recourse here, then
thanks for letting me vent.
julie
sent from my iPhone
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