[Diabetes-talk] Anyone Else Having Problems Ordering TestingSupplies Through Medicare Approved Providers?

[eileen scrivani]

Tara,

Yes, you are having the exact same problems I had with A1 Diabetes.  It is 
amazing to me that we have no re-course for submitting complaints against 
these companies with Medicare.  Medicare told me I could only complain if 
they did not take my insurance.

And now with the same problem seemingly to be happening with Ariva Medical. 
With Ariva, when I asked the customer service rep to speak to a supervisor I 
was told I was asking for something no one else has asked for.  Making me 
feel like a reasonable request was some how out of the ordinary and above 
and beyond what my expectations of a well run company should be.

So very frustrating especially when my strip supply is now getting very low 
and this all started last week and still not resolved!

I have never in all the years with diabetes had this level of difficulty 
getting a legimate perscription filled.

Eileen


-----Original Message----- 
From: Tara M. Carty
Sent: Wednesday, March 26, 2014 12:59 PM
To: Diabetes Talk for the Blind
Subject: Re: [Diabetes-talk] Anyone Else Having Problems Ordering 
TestingSupplies Through Medicare Approved Providers?

I am having the exact problem with the paperwork. I also recently moved and
every time I call A-1, they still have my old address. I have been on the
phone with my doctor's office while they faxed the form and got confirmation
and A-1 still has not received it. I also test six times a day and am
insulin dependent. The phone system is horrible for A-1 as well. They put
you on hold for twenty minutes, then ask you to leave a voice mail but never
call you back. I spent almost four hours on the phone on Monday trying to
figure out the paperwork and order my supplies.
I am so frustrated and am afraid if I go to another company, I'll find the
same thing.


Tara
----- Original Message ----- 
From: "eileen scrivani" <etscrivani at verizon.net>
To: "NFB Diabetes Talk" <diabetes-talk at nfbnet.org>
Sent: Wednesday, March 26, 2014 9:58 AM
Subject: [Diabetes-talk] Anyone Else Having Problems Ordering Testing
Supplies Through Medicare Approved Providers?


Hi,

I am curious if any one else who uses Medicare Part B for testing supplies,
insulin dependent and testing more than 3 times per day is having a
difficult time having their orders filled through Medicare providers?

I was using A1 Diabetes at first and was testing 6 times per day.  Each time
my doc faxed back their form, they kept telling me they never got it.
Finally had to physically make a trip to my doctors office, pick up the form
and snail mail it into A1 Diabetes.  Now am increasing the number of times
per day I test to 8 and need to have the script updated.  Again, they are
claiming that they are not getting the fax back from my doctor who is very
clearly sending it back in.

So I had enough with A1 Diabetes and am now trying to get set up with Ariva
medical, another Medicare approved provider.  Again, my doctor is getting
their faxes, sending them back and then when I call to check on the order am
told by Ariva that they never got the fax back from the doctors office!!

I’m trying not to get upset over this, but it takes about 10 days for
supplies to get sent through mail, and its taking days for this paperwork
nightmare to get straightened out.  I called the Medicare 1-800 number and
they cannot take complaints against these companies except in the case where
insurance is not being accepted.  Is this an underhanded way of perhaps
rejecting the insurance?
My suspicion is that for diabetics testing above the Medicare allotted
amount of 3 times per day for an insulin dependent diabetic, they may not
for some reason want to take these orders.  Any ideas on this?  Are others
having this much trouble with these places?

Thanks.

Eileen


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