[Diabetes-talk] Heads up on Dexcom app update.

Tue Oct 4 23:43:26 UTC 2016

The trouble is, the Dexcom app was constructed like this in its earlier
form; they just got away with it. I see improvement much less with medical
apps than others. But with the trend away from simple functionality and more
towards pretty widgets, graphics and foreign programmers, I'm in the show me
category. I guarantee you I made noise last night, as it became almost this
morning. <grin> 
But as Mike often says, and I hate to almost agree, most companies don't fix
it because they come to an oops moment and want to be nice. This would mean
changing the structure of their app and well, show me! <grin>
Veronica

"Guide Dogs, First Hand", Veronica Elsea's classic album is now available on
iTunes, along with other music from her and from the Guide Dog Glee Club. 
To learn more, visit:
http://www.laurelcreekmusic.com
                Veronica Elsea, Owner
Laurel Creek Music Designs
Santa Cruz, California
Phone: 831-429-6407

-----Original Message-----
From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of
Bridgit Kuenning-Pollpeter via Diabetes-Talk
Sent: Tuesday, October 04, 2016 3:17 PM
To: 'Diabetes Talk for the Blind'
Cc: Bridgit Kuenning-Pollpeter
Subject: Re: [Diabetes-talk] Heads up on Dexcom app update.

I see this with several apps, and usually, usually, it becomes accessible.
But we shouldn't have to wait at all.

Bridgit

-----Original Message-----
From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of
Veronica Elsea via Diabetes-Talk
Sent: Tuesday, October 04, 2016 1:54 PM
To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
Cc: Veronica Elsea <veronica at laurelcreekmusic.com>
Subject: [Diabetes-talk] Heads up on Dexcom app update.

Hi everyone!
First, to those using the Dexcom, if you have not yet updated the app, look
out! To the rest of us, here's why we really need to get these companies to
use standard practices in creating their apps, especially for medical
devices because we're always going to be just one update away from trouble!
Here's what happened. I updated the Dexcom app as well as my phone to iOS
10. Not happy about that one, but that's a different list. <grin> I then had
to pair a new transmitter. Once I did that, I waited through the two-hour
sensor warmup and got the notification, tap to enter first BG.
I tapped and entered the number as usual. Then I hit save. I got the
confirmation message, is this correct? At this point, like before I found,
save button and double-tapped. Nothing happened. I still had the same
question, a number pad and a very goofy looking screen. After spending an
hour on the phone with tech support, uninstalling the app, reinstalling the
app, all of that when I really wanted to be snuggled up in bed, my hubby
happened to get up and noticed the problem. It seems that Dexcom isn't using
standard controls and that confirmation message is kind of a pop over layer.
VoiceOver is actually seeing two different save buttons, even though the
sighted people only see one. So the real save button is down amidst the
numbers, between the two and the five. VoiceOver is just seeing these ghost
images from things that used to be there. We did figure out that the
engineers knew about this too. I gave them quite an earful about fixing this
and how they should have used standard Apple app creation methods. 
The only thing I've noticed about this update is that the widget now appears
in the notification section. Oh wait, take that back. It appeared earlier
but not now. Sheesh! 
So okay, I've figured out how to get around this till they fix it, if they
do. But really? I sure hope it doesn't get any junkier with future updates.
This was the sort of problem with the IBGStar app as well. Non-standard
stuff. We're never quite out of the woods, are we!
Veronica

"Guide Dogs, First Hand", Veronica Elsea's classic album is now available on
iTunes, along with other music from her and from the Guide Dog Glee Club. 
To learn more, visit:
http://www.laurelcreekmusic.com
                Veronica Elsea, Owner
Laurel Creek Music Designs
Santa Cruz, California
Phone: 831-429-6407

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