[Diabetes-Talk] More On Dexcom Coverage.

[Eileen Scrivani]

Hi All,

Thought I’d just let you know what nonsense I’ve gotten from Dexcom. 

A few days ago I told you a rep from the company called me back saying that Medicare forces sighted insureed to use the Dexcom receiver and not the phone app and that a blind person who would need the phone app would be able to use it and be covered. Well, yesterday, I got another call from a different Dexcom rep ready to start the paperwork and initial phases for applying to insurance to find out what my coverage would be. As the form was being read off to me, the rep read off the Medicare statement that Medicared insured persons are not allowed to use the phone app, so I stopped the guy and explained my situation and what I was told only a day or two prior.

I then got put on hold while he went off to confer with a supervisor. And guess what? – It appears that people who are blind and covered by Medicare may or may not be covered. Dexcom cannot give a definitive answer to my questions. They are looking into it and I asked they get back to me no matter what the outcome.

Truly very frustrating that they don’t know.

More to follow!

Eileen
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