[Diabetes-Talk] Pro-voice 9 set up

[Eileen Scrivani]

If it were me, I’d call them back and tell them clearly that I am blind and need them to walk through doing the setup with me. I’d also ask the out right if the meter does in fact talk the results. Ask if there is someone who can assist you in enabling speech output on it. If they tell you the meter doesn’t talk then you know you’ll want to send it back for a refund.

Good luck.

Eileen

From: Mary Sanders via Diabetes-Talk 
Sent: Friday, September 21, 2018 9:23 AM
To: Diabetes Talk for the Blind 
Cc: Mary Sanders 
Subject: Re: [Diabetes-Talk] Pro-voice 9 set up

Yes, I’ve been in contact with the manufacturer and they sent me a manual. I am confused how would someone activate the Settings within the battery compartment. Is there a special button?

Sent from my iPhone

> On Sep 21, 2018, at 7:13 AM, Eileen Scrivani via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> Hi Mary,
> 
> Does the manufacturer give you any type of 1-800 number to call for support? They might be able to direct you as to how to get the meter speaking out your results. Otherwise, isn’t there a way to post a question on Amazon – perhaps others who have had success with it might give you a pointer or two.
> 
> Eileen
> 
> From: Mary Sanders via Diabetes-Talk 
> Sent: Friday, September 21, 2018 12:57 AM
> To: diabetes-talk at nfbnet.org 
> Cc: Mary Sanders 
> Subject: [Diabetes-Talk] Pro-voice 9 set up
> 
> Hello,
> I just got the pro-voice meter. Here’s the deal, I’m able to put the test strip in and it tells me what to do but once I put my finger on it it does not read anything. I’ve tried it multiple times with multiple settings on the Lansing device and if there was a reading on the meter it is not audibly announce it. For those of you who have one of these what do you do in that instance? Is there a type of set up required that I’m not aware? I find it interesting that it will talk to me when I put the test strip in and it gives me the instructions but that’s about it. I’m going to be really upset if that is all this meter does when it comes to announcing. Part of the reason why I bought it is because it was half the price of the prodigy but I’ve also seen some really good reviews on it through Amazon even from sighted people who use the audio feature. Their readings were announced so I question what I may be doing wrong.
> Thanks,
> Mary 
> 
> Sent from my iPhone
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