[Diabetes-Talk] Dexcom overlay patches

Wed Dec 4 13:50:04 UTC 2019

I've always been told to call tech support to order overlay patches. I just call tech support right through the app. It's never been a problem getting through.

Bridgit

-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Rick Mladek via Diabetes-Talk
Sent: Wednesday, December 4, 2019 2:53 AM
To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
Cc: Rick Mladek <hmladek at neo.rr.com>
Subject: Re: [Diabetes-Talk] Dexcom overlay patches

Hi Veronica, When you call Dexcom, they say to go to dexcom.custhelp.com and order online. When I've gone to this site, it is a giant form asking a good bit of personal information, nothing I've found regarding the overlay patches to be ordered online. 

Rick

-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Veronica Elsea via Diabetes-Talk
Sent: Tuesday, December 3, 2019 10:14 PM
To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
Cc: Veronica Elsea <veronica at laurelcreekmusic.com>
Subject: Re: [Diabetes-Talk] Dexcom overlay patches

Rick, you can only get the overlay patches by calling tech support. Probably something to do with them being free. I sure love them though.
Veronica

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To learn more, visit:
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                Veronica Elsea, Owner
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Phone: 831-429-6407

-----Original Message-----
From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of Rick Mladek via Diabetes-Talk
Sent: Tuesday, December 03, 2019 5:24 PM
To: 'Diabetes Talk for the Blind'
Cc: Rick Mladek
Subject: [Diabetes-Talk] Dexcom overlay patches

Hi all,

has  anyone attempted to  order overlay patches  online as Dexcom Customer Service discusses over and over again when calling in and being stuck on hold?

Thanks,

Rick
-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Diane via Diabetes-Talk
Sent: Tuesday, December 3, 2019 7:11 PM
To: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
Cc: dianefilipe at comcast.net
Subject: Re: [Diabetes-Talk] G6 issue

I was on hold with them last night for 2 hours and 22 minutes before someone came on line to help me.
Diane

Sent from my iPhone

> On Dec 3, 2019, at 12:06 PM, Jude DaShiell via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> From what I've read on facebook the dexcom follow service has been 
> down since Friday, November 29, 2019.  I have no clue as to why and it 
> has got lots of parents angry.
> 
>> On Tue, 3 Dec 2019, Jamie Gurganus via Diabetes-Talk wrote:
>> 
>> Date: Tue, 3 Dec 2019 11:45:59
>> From: Jamie Gurganus via Diabetes-Talk <diabetes-talk at nfbnet.org>
>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>> Cc: jamielgurganus at gmail.com
>> Subject: [Diabetes-Talk] G6 issue
>> 
>> Hi all!  As you may know, whenever there is an IOS update, Dexcom 
>> gives us that wonderful warning message for what seems like ages.
>> Since the latest update, I am getting a different warning that
>> states:  Dexcom Share/follow services are not fully functional.
>> 
>> 
>> 
>> After clicking on "Continue to app", I can get my blood sugar value, 
>> but I can't dismiss any alerts.  When this occurred in the past, I 
>> would just close out the app, open it back up and the problem would be resolved.  Not
>> this time.   So, you all know what happens when you don't OK the urgent low
>> alarm.  I was not a happy camper at 3 AM when I could not silence 
>> that blasting alarm.
>> 
>> 
>> 
>> I could not find anything on Dexcom's web site about this, and I 
>> haven't called tech support yet.  I always fear that I will be turned 
>> in to the Medicare police for using my phone as my receiver.  Anyway, 
>> I was just wondering if anyone else is experiencing this.
>> 
>> 
>> 
>> 
>> Jamie
>> 
>> 
>> 
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>> 
> 
> --
> 
> 
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