[Diabetes-Talk] G6 issue

Wed Dec 4 20:02:16 UTC 2019

Do people not use their phones as alarm clocks? Ha-ha! I haven't had a real clock in my room since buying my first iPhone 8 years ago, grin.

-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of d m gina via Diabetes-Talk
Sent: Wednesday, December 4, 2019 1:53 PM
To: diabetes-talk at nfbnet.org
Cc: d m gina <dmgina at mysero.net>
Subject: Re: [Diabetes-Talk] G6 issue

Now how cool is that.
I will have to get used to having the phone in the bedroom again.
I usually leave it out in the living room.

Original message:
> This really messed up your Dexcom. Mine only wouldn’t let me dismiss 
> the alerts and alarms. My sensor still worked just fine. My son showed 
> me a really neat new feature that is one of the new apps in the latest 
> IOS update. It is the shortcut app. He connected it with my Dexcom, so 
> I just have to say “Hey Siri. What is my blood sugar?”. I don’t have 
> to roll over in bed or touch my phone to open the app while doing my 
> step aerobics to check my blood sugar now.

>     Jamie

> Sent from my iPhone

>> On Dec 3, 2019, at 9:22 PM, Veronica Elsea via Diabetes-Talk 
>> <diabetes-talk at nfbnet.org> wrote:

>> I too had one of those middle of the night high alarms that I 
>> couldn't shut up. I finally just turned my high alarm off. Happy to 
>> see that the app is back to normal now.
>> But I sure don't understand their feeble excuses about servers though. 
>> First, I deal with my own server and umm, scuse me? It has a backup. 
>> It has backup power. The company that manages it for me has 
>> redunredundancies all around the world. Microsoft and Google? Sorry, 
>> but no excuse for a server to be down for 5 days. Mine completely 
>> died once and it was back up in less than an hour.
>> I told them on the phone that since I had just put this sensor in, if 
>> I ended up taking it out because Dexcom was such a mess, they were 
>> going to replace it. The guy on the other end of the line, nice as he 
>> was, ummm, really? Really? He tried to tell me that in order to take 
>> advantage of their latest features, I should uninstall the app and 
>> then reinstall it. Hello? No other app on my phone behaves that way. 
>> Then why do they put out updates? I suggested that he consult his 
>> manuals and supervisors on that one. Not to mention, had I followed 
>> his directions, I wouldn't have been able to get back in. I also 
>> pointed out that I happened to remember my sensor code but I bet many 
>> people wouldn't. Or didn't save that itty bitty piece of paper. I do 
>> hope their customer service training catches up to reality soon. Sheesh!
>> But hey, at least I will go in and turn my high alarm back on now.
>> Veronica

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>> -----Original Message-----
>> From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On 
>> Behalf Of Diane via Diabetes-Talk
>> Sent: Tuesday, December 03, 2019 4:11 PM
>> To: Diabetes Talk for the Blind
>> Cc: dianefilipe at comcast.net
>> Subject: Re: [Diabetes-Talk] G6 issue

>> I was on hold with them last night for 2 hours and 22 minutes before 
>> someone came on line to help me.
>> Diane

>> Sent from my iPhone

>>> On Dec 3, 2019, at 12:06 PM, Jude DaShiell via Diabetes-Talk 
>>> <diabetes-talk at nfbnet.org> wrote:

>>> From what I've read on facebook the dexcom follow service has been 
>>> down since Friday, November 29, 2019.  I have no clue as to why and 
>>> it has got lots of parents angry.

>>>>> On Tue, 3 Dec 2019, Jamie Gurganus via Diabetes-Talk wrote:

>>>> Date: Tue, 3 Dec 2019 11:45:59
>>>> From: Jamie Gurganus via Diabetes-Talk <diabetes-talk at nfbnet.org>
>>>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>>>> Cc: jamielgurganus at gmail.com
>>>> Subject: [Diabetes-Talk] G6 issue

>>>> Hi all!  As you may know, whenever there is an IOS update, Dexcom 
>>>> gives us that wonderful warning message for what seems like ages.  
>>>> Since the latest update, I am getting a different warning that 
>>>> states:  Dexcom Share/follow services are not fully functional.

>>>> After clicking on "Continue to app", I can get my blood sugar 
>>>> value, but I can't dismiss any alerts.  When this occurred in the 
>>>> past, I would just close out the app, open it back up and the problem would be resolved.  Not
>>>> this time.   So, you all know what happens when you don't OK the urgent low
>>>> alarm.  I was not a happy camper at 3 AM when I could not silence 
>>>> that blasting alarm.

>>>> I could not find anything on Dexcom's web site about this, and I 
>>>> haven't called tech support yet.  I always fear that I will be 
>>>> turned in to the Medicare police for using my phone as my receiver.  
>>>> Anyway, I was just wondering if anyone else is experiencing this.

>>>> Jamie

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