[Diabetes-Talk] Dexcom overlay patches

Thu Dec 5 17:18:13 UTC 2019

Joyce,

No, sorry, haven't had this problem, and I swim and exercise daily. I've had sensors pull out, but only a couple of times. And every time, my replacement has arrived in addition to overlays. It can take a few days for sensors and overlays to arrive; how long has it been since the request? Also, have you contacted Dexcom after not receiving them?

Bridgit

-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of blindhands--- via Diabetes-Talk
Sent: Thursday, December 5, 2019 10:53 AM
To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
Cc: blindhands at aol.com
Subject: Re: [Diabetes-Talk] Dexcom overlay patches

I am the new kid on the blockj that has the Dexcom G6 and besides the issue over the weekend, I have been having trouble with the sensors falling off.  In the last 6 days I have had two sensors fall off.  I haven't gotten the overlays that they put in the mail for me or even did not get the replacement  sensor that stayed on for only 2 days.

I followed all directions about preparing the area with alcohol and rubbing it 3 times around the tape, but it still fell off.  

Have any of you had this trouble?  It isn't even summer up here in New England.

Joyce Kane
 Kane Kids Shop
https://www.blindmicemegamall.com/.../shop/Directory_Departments?store...

-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Veronica Elsea via Diabetes-Talk
Sent: Thursday, December 5, 2019 11:35 AM
To: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
Cc: Veronica Elsea <veronica at laurelcreekmusic.com>
Subject: Re: [Diabetes-Talk] Dexcom overlay patches

yes, but they are free if you get them from decks calm.
Veronica

Veronica Elsea, owner, Laurel Creek Music Designs

> On Dec 5, 2019, at 2:40 AM, Dr Denise M Robinson via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> You can order them from amazon
> 
> Sent from Dr Denise M Robinson
> 
>> On Dec 4, 2019, at 10:33 AM, Bridgit Kuenning-Pollpeter via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
>> 
>> An adhesive to keep the Dexcom sensor in place. It has a hole in the middle to accommodate for the transmitter.
>> 
>> -----Original Message-----
>> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of 
>> Tamera via Diabetes-Talk
>> Sent: Wednesday, December 4, 2019 9:15 AM
>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>> Cc: fidano at comcast.net
>> Subject: Re: [Diabetes-Talk] Dexcom overlay patches
>> 
>> What are over lay patches?
>> 
>> 
>> -----Original Message-----
>> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of 
>> Bridgit Kuenning-Pollpeter via Diabetes-Talk
>> Sent: Wednesday, December 4, 2019 5:50 AM
>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>> Cc: Bridgit Kuenning-Pollpeter <bkpollpeter at gmail.com>
>> Subject: Re: [Diabetes-Talk] Dexcom overlay patches
>> 
>> I've always been told to call tech support to order overlay patches. I just call tech support right through the app. It's never been a problem getting through.
>> 
>> Bridgit
>> 
>> -----Original Message-----
>> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of 
>> Rick Mladek via Diabetes-Talk
>> Sent: Wednesday, December 4, 2019 2:53 AM
>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>> Cc: Rick Mladek <hmladek at neo.rr.com>
>> Subject: Re: [Diabetes-Talk] Dexcom overlay patches
>> 
>> Hi Veronica, When you call Dexcom, they say to go to dexcom.custhelp.com and order online. When I've gone to this site, it is a giant form asking a good bit of personal information, nothing I've found regarding the overlay patches to be ordered online. 
>> 
>> Rick
>> 
>> -----Original Message-----
>> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of 
>> Veronica Elsea via Diabetes-Talk
>> Sent: Tuesday, December 3, 2019 10:14 PM
>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>> Cc: Veronica Elsea <veronica at laurelcreekmusic.com>
>> Subject: Re: [Diabetes-Talk] Dexcom overlay patches
>> 
>> Rick, you can only get the overlay patches by calling tech support. Probably something to do with them being free. I sure love them though.
>> Veronica
>> 
>> 
>> "Guide Dogs, First Hand", Veronica Elsea's classic album is now available on iTunes, along with other music from her and from the Guide Dog Glee Club. 
>> To learn more, visit:
>> http://www.laurelcreekmusic.com
>>               Veronica Elsea, Owner
>> Laurel Creek Music Designs
>> Santa Cruz, California
>> Phone: 831-429-6407
>> 
>> 
>> 
>> -----Original Message-----
>> From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On 
>> Behalf Of Rick Mladek via Diabetes-Talk
>> Sent: Tuesday, December 03, 2019 5:24 PM
>> To: 'Diabetes Talk for the Blind'
>> Cc: Rick Mladek
>> Subject: [Diabetes-Talk] Dexcom overlay patches
>> 
>> Hi all,
>> 
>> has  anyone attempted to  order overlay patches  online as Dexcom Customer Service discusses over and over again when calling in and being stuck on hold?
>> 
>> Thanks,
>> 
>> Rick
>> -----Original Message-----
>> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of 
>> Diane via Diabetes-Talk
>> Sent: Tuesday, December 3, 2019 7:11 PM
>> To: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
>> Cc: dianefilipe at comcast.net
>> Subject: Re: [Diabetes-Talk] G6 issue
>> 
>> I was on hold with them last night for 2 hours and 22 minutes before someone came on line to help me.
>> Diane
>> 
>> Sent from my iPhone
>> 
>>> On Dec 3, 2019, at 12:06 PM, Jude DaShiell via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
>>> 
>>> From what I've read on facebook the dexcom follow service has been 
>>> down since Friday, November 29, 2019.  I have no clue as to why and 
>>> it has got lots of parents angry.
>>> 
>>>>> On Tue, 3 Dec 2019, Jamie Gurganus via Diabetes-Talk wrote:
>>>> 
>>>> Date: Tue, 3 Dec 2019 11:45:59
>>>> From: Jamie Gurganus via Diabetes-Talk <diabetes-talk at nfbnet.org>
>>>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>>>> Cc: jamielgurganus at gmail.com
>>>> Subject: [Diabetes-Talk] G6 issue
>>>> 
>>>> Hi all!  As you may know, whenever there is an IOS update, Dexcom 
>>>> gives us that wonderful warning message for what seems like ages.
>>>> Since the latest update, I am getting a different warning that
>>>> states:  Dexcom Share/follow services are not fully functional.
>>>> 
>>>> 
>>>> 
>>>> After clicking on "Continue to app", I can get my blood sugar 
>>>> value, but I can't dismiss any alerts.  When this occurred in the 
>>>> past, I would just close out the app, open it back up and the problem would be resolved.  Not
>>>> this time.   So, you all know what happens when you don't OK the urgent low
>>>> alarm.  I was not a happy camper at 3 AM when I could not silence 
>>>> that blasting alarm.
>>>> 
>>>> 
>>>> 
>>>> I could not find anything on Dexcom's web site about this, and I 
>>>> haven't called tech support yet.  I always fear that I will be 
>>>> turned in to the Medicare police for using my phone as my receiver.
>>>> Anyway, I was just wondering if anyone else is experiencing this.
>>>> 
>>>> 
>>>> 
>>>> 
>>>> Jamie
>>>> 
>>>> 
>>>> 
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>>>> 
>>> 
>>> --
>>> 
>>> 
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>> 
>> 
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>> 
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>> 0laurelcreekmusic.com
>> 
>> 
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>> 
>> 
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> 
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> laurelcreekmusic.com

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