[Diabetes-Talk] Dexcom overlay patches

Thu Dec 5 23:20:53 UTC 2019

Jeanette, how do you get rid of the extra sticky around the edges without messing up the tape? And how do you know what to leave untouched so the sensor can insert properly?
In the early days, Dexcom told me to make a template with a hole in the middle, use that to lay down the sticky stuff, and when we got to the point of laying down the sensor, it got really really quiet on the line. Thus endeth that little experiment. <grin.>
Thanks.
Veronica

"Guide Dogs, First Hand", Veronica Elsea's classic album is now available on iTunes, along with other music from her and from the Guide Dog Glee Club. 
To learn more, visit:
http://www.laurelcreekmusic.com
                Veronica Elsea, Owner
Laurel Creek Music Designs
Santa Cruz, California
Phone: 831-429-6407

-----Original Message-----
From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of Jeanette Kutash via Diabetes-Talk
Sent: Thursday, December 05, 2019 2:53 PM
To: 'Diabetes Talk for the Blind'
Cc: Jeanette Kutash
Subject: Re: [Diabetes-Talk] Dexcom overlay patches

That isn't so hard to do; it is actually recommended for several CGM's out there. The area you swave with the pad is larger than the sensor, so as long as you know where you will put the censor this probably wouldn't be a problem. This dressing is so thin I thought it might work. It certainly has been a great thing for the Freestyle Libre. And if not that I would just bug Dexcom till they send the censors.

Jeanette

-----Original Message-----
From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of Veronica Elsea via Diabetes-Talk
Sent: Thursday, December 05, 2019 5:16 PM
To: 'Diabetes Talk for the Blind'
Cc: Veronica Elsea
Subject: Re: [Diabetes-Talk] Dexcom overlay patches

First, I have been fortunate that I have not have sensors fall off, threaten, yes. But I did have one package of overlays not arrive. I called and pestered and pestered and pestered till they overnighted them to me, probably to shut me up. The thing about Dexcom is that you need to be a royal pain in their back side till they connect you with someone who gives you their direct line.
As for Jeanette's suggestion, no, please no. If you put down sticky stuff, you need to know exactly where it is so your sensor lands in that spot. And you do not want sticky stuff where the sensor needs to insert into your body. Also, only use Tegaderm if you come up with a system for cutting a hole in the middle of it. Dexcom gives very explicit instructions not to cover the transmitter and they mean it. Those overlays are free and you are entitled to have them. They are easy to use and they do work. Please be careful with this one.
Milton, I have not been successful getting the G6 to take a photo of the sensor codes either. There just isn't enough time for us to figure out how to line it up and then actually get it. I use the Seeing AI app to read the code and that does work well. I sometimes get the transmitter coees but there are so many other numbers around it that there can be doubt. I often end up asking on that one. 
The weird bit is that I goofed it once and the app came back with an alert which said that I had entered an incorrect serial number. I then called Dexcom and asked. Yes, they do know the serial numbers of transmitters they send us. I said, so why don't you just tell me? That would sure make my life easy, especially given that with Medicare, we only get one at a time. That was a tough question for the poor tech support person. But I do love jangling their chains. Stay tuned.
But Joyce, it's extremely possible that you got a lot of sensors where the sticky bit of the tape was not done properly. That happened to me with a bunch of Cleo cannulas once. So keep on them. You're worth it.
Then let us know what happens.
Veronica

"Guide Dogs, First Hand", Veronica Elsea's classic album is now available on iTunes, along with other music from her and from the Guide Dog Glee Club. 
To learn more, visit:
http://www.laurelcreekmusic.com
                Veronica Elsea, Owner
Laurel Creek Music Designs
Santa Cruz, California
Phone: 831-429-6407

-----Original Message-----
From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of Jeanette Kutash via Diabetes-Talk
Sent: Thursday, December 05, 2019 1:57 PM
To: 'Diabetes Talk for the Blind'
Cc: Jeanette Kutash
Subject: Re: [Diabetes-Talk] Dexcom overlay patches

Joyce, there are several similar products in other pharmacies. I would ask them, or you could ask for Tegaderm, and show them the size you need.

Jeanette

-----Original Message-----
From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of d m gina via Diabetes-Talk
Sent: Thursday, December 05, 2019 4:01 PM
To: diabetes-talk at nfbnet.org
Cc: d m gina
Subject: Re: [Diabetes-Talk] Dexcom overlay patches

Does this water prouff cencer come to other stores as well?/
We don't shop cbs, or from amazon?

Original message:
> Joyce, I wonder if you want to try a product called "tachy white" which 
> can be ordered through Amazon. You wipe it like alcohol, let it set for 
> a couple of minutes; it feels tachy, and you apply the sensor on top of 
> it. Then I bought a product at CVS called waterproof dressing (CVS 
> brand). It can be applied over sensor, take off outside paper, and it 
> does stay and didn't interfere with my Freestyle libre.

> I would also call about not getting your replacement sensor.

> Jeanette

> -----Original Message-----
> From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf 
> Of Bridgit Kuenning-Pollpeter via Diabetes-Talk
> Sent: Thursday, December 05, 2019 12:18 PM
> To: 'Diabetes Talk for the Blind'
> Cc: Bridgit Kuenning-Pollpeter
> Subject: Re: [Diabetes-Talk] Dexcom overlay patches

> Joyce,

> No, sorry, haven't had this problem, and I swim and exercise daily. 
> I've had sensors pull out, but only a couple of times. And every time, 
> my replacement has arrived in addition to overlays. It can take a few 
> days for sensors and overlays to arrive; how long has it been since the 
> request? Also, have you contacted Dexcom after not receiving them?

> Bridgit

> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of 
> blindhands--- via Diabetes-Talk
> Sent: Thursday, December 5, 2019 10:53 AM
> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
> Cc: blindhands at aol.com
> Subject: Re: [Diabetes-Talk] Dexcom overlay patches

> I am the new kid on the blockj that has the Dexcom G6 and besides the 
> issue over the weekend, I have been having trouble with the sensors 
> falling off.  In the last 6 days I have had two sensors fall off.  I 
> haven't gotten the overlays that they put in the mail for me or even 
> did not get the replacement  sensor that stayed on for only 2 days.

> I followed all directions about preparing the area with alcohol and 
> rubbing it 3 times around the tape, but it still fell off.

> Have any of you had this trouble?  It isn't even summer up here in New England.

> Joyce Kane
>  Kane Kids Shop
> https://www.blindmicemegamall.com/.../shop/Directory_Departments?store...

> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of 
> Veronica Elsea via Diabetes-Talk
> Sent: Thursday, December 5, 2019 11:35 AM
> To: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
> Cc: Veronica Elsea <veronica at laurelcreekmusic.com>
> Subject: Re: [Diabetes-Talk] Dexcom overlay patches

> yes, but they are free if you get them from decks calm.
> Veronica

> Veronica Elsea, owner, Laurel Creek Music Designs

>> On Dec 5, 2019, at 2:40 AM, Dr Denise M Robinson via Diabetes-Talk 
>> <diabetes-talk at nfbnet.org> wrote:

>> You can order them from amazon

>> Sent from Dr Denise M Robinson

>>> On Dec 4, 2019, at 10:33 AM, Bridgit Kuenning-Pollpeter via 
>>> Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:

>>> An adhesive to keep the Dexcom sensor in place. It has a hole in the 
>>> middle to accommodate for the transmitter.

>>> -----Original Message-----
>>> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of
>>> Tamera via Diabetes-Talk
>>> Sent: Wednesday, December 4, 2019 9:15 AM
>>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>>> Cc: fidano at comcast.net
>>> Subject: Re: [Diabetes-Talk] Dexcom overlay patches

>>> What are over lay patches?

>>> -----Original Message-----
>>> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of
>>> Bridgit Kuenning-Pollpeter via Diabetes-Talk
>>> Sent: Wednesday, December 4, 2019 5:50 AM
>>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>>> Cc: Bridgit Kuenning-Pollpeter <bkpollpeter at gmail.com>
>>> Subject: Re: [Diabetes-Talk] Dexcom overlay patches

>>> I've always been told to call tech support to order overlay patches. I 
>>> just call tech support right through the app. It's never been a problem 
>>> getting through.

>>> Bridgit

>>> -----Original Message-----
>>> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of
>>> Rick Mladek via Diabetes-Talk
>>> Sent: Wednesday, December 4, 2019 2:53 AM
>>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>>> Cc: Rick Mladek <hmladek at neo.rr.com>
>>> Subject: Re: [Diabetes-Talk] Dexcom overlay patches

>>> Hi Veronica, When you call Dexcom, they say to go to 
>>> dexcom.custhelp.com and order online. When I've gone to this site, it 
>>> is a giant form asking a good bit of personal information, nothing I've 
>>> found regarding the overlay patches to be ordered online.

>>> Rick

>>> -----Original Message-----
>>> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of
>>> Veronica Elsea via Diabetes-Talk
>>> Sent: Tuesday, December 3, 2019 10:14 PM
>>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>>> Cc: Veronica Elsea <veronica at laurelcreekmusic.com>
>>> Subject: Re: [Diabetes-Talk] Dexcom overlay patches

>>> Rick, you can only get the overlay patches by calling tech support. 
>>> Probably something to do with them being free. I sure love them though.
>>> Veronica

>>> "Guide Dogs, First Hand", Veronica Elsea's classic album is now 
>>> available on iTunes, along with other music from her and from the Guide 
>>> Dog Glee Club.
>>> To learn more, visit:
>>> http://www.laurelcreekmusic.com
>>>               Veronica Elsea, Owner
>>> Laurel Creek Music Designs
>>> Santa Cruz, California
>>> Phone: 831-429-6407

>>> -----Original Message-----
>>> From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On
>>> Behalf Of Rick Mladek via Diabetes-Talk
>>> Sent: Tuesday, December 03, 2019 5:24 PM
>>> To: 'Diabetes Talk for the Blind'
>>> Cc: Rick Mladek
>>> Subject: [Diabetes-Talk] Dexcom overlay patches

>>> Hi all,

>>> has  anyone attempted to  order overlay patches  online as Dexcom 
>>> Customer Service discusses over and over again when calling in and 
>>> being stuck on hold?

>>> Thanks,

>>> Rick
>>> -----Original Message-----
>>> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of
>>> Diane via Diabetes-Talk
>>> Sent: Tuesday, December 3, 2019 7:11 PM
>>> To: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
>>> Cc: dianefilipe at comcast.net
>>> Subject: Re: [Diabetes-Talk] G6 issue

>>> I was on hold with them last night for 2 hours and 22 minutes before 
>>> someone came on line to help me.
>>> Diane

>>> Sent from my iPhone

>>>> On Dec 3, 2019, at 12:06 PM, Jude DaShiell via Diabetes-Talk 
>>>> <diabetes-talk at nfbnet.org> wrote:

>>>> From what I've read on facebook the dexcom follow service has been
>>>> down since Friday, November 29, 2019.  I have no clue as to why and
>>>> it has got lots of parents angry.

>>>>>> On Tue, 3 Dec 2019, Jamie Gurganus via Diabetes-Talk wrote:

>>>>> Date: Tue, 3 Dec 2019 11:45:59
>>>>> From: Jamie Gurganus via Diabetes-Talk <diabetes-talk at nfbnet.org>
>>>>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>>>>> Cc: jamielgurganus at gmail.com
>>>>> Subject: [Diabetes-Talk] G6 issue

>>>>> Hi all!  As you may know, whenever there is an IOS update, Dexcom
>>>>> gives us that wonderful warning message for what seems like ages.
>>>>> Since the latest update, I am getting a different warning that
>>>>> states:  Dexcom Share/follow services are not fully functional.

>>>>> After clicking on "Continue to app", I can get my blood sugar
>>>>> value, but I can't dismiss any alerts.  When this occurred in the
>>>>> past, I would just close out the app, open it back up and the problem 
>>>>> would be resolved.  Not
>>>>> this time.   So, you all know what happens when you don't OK the urgent low
>>>>> alarm.  I was not a happy camper at 3 AM when I could not silence
>>>>> that blasting alarm.

>>>>> I could not find anything on Dexcom's web site about this, and I
>>>>> haven't called tech support yet.  I always fear that I will be
>>>>> turned in to the Medicare police for using my phone as my receiver.
>>>>> Anyway, I was just wondering if anyone else is experiencing this.

>>>>> Jamie

>>>>> _______________________________________________
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>>>> --

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