[Diabetes-Talk] Got my Talking Glucometer, now What?

Mon Mar 9 14:05:28 UTC 2020

Hello Lisa,

I suggest that you talk with the doctor first and see if he/she could speak directly with the head pharmacist and explain the situation and see if the pharmacy will exchange the meter for you to the Prodegy Voice at no cost to you if that is exactly what the doctor spedcified in the prescription request. The pharmacy should have told you what you were getting as well and if they did not, then I would say that they are to be blamed and they need to correct the matter. And, you should be strong that the pharmacy correct the problem at their expense.

-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Lisa Belville via Diabetes-Talk
Sent: Monday, March 9, 2020 8:00 AM
To: Bernadette Jacobs <bernienfb75 at gmail.com>; Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
Cc: Lisa Belville <missktlab1217 at frontier.com>
Subject: Re: [Diabetes-Talk] Got my Talking Glucometer, now What?

Hi, bern.

Yep, thanks to the fine and knowledgeable folks on this list I determined that I do indeed have the Prodigy Autocode and not the Prodigy Voice.  I didn't realize this at first, though, so I've already had the meter out and have used it several times.  I know the autocode won't work for me beyond getting the basic readings. I've already run into a few snafus with it.

I originally asked my doctor for a prescription for the prodigy Voice. I stressed to her that the voice was the only fully accessible meter out there and that I wouldn't be able to use another type independently.

She contacted my local pharmacy and they filled the order.

Now I don't know how to correct the problem.  Should I contact the pharmacy, my doctor, Medicare, or what.

I wish I'd contacted your source when you provided it earlier.

now I'm totally stumped.  <sigh>

Lisa

Lisa Belville
missktlab1217 at frontier.com

On 3/9/2020 6:43 AM, Bernadette Jacobs wrote:
> Oh dear Lisa!!  Sounds like you ended up with is known as the "Prodigy
> Autocode."  There is the "Autocode" and the "Prodigy Voice."  The
> "Voice" is the one they should've given you.  So, where did you get
> it?  When I refer people for the "Prodigy Voice," I give everyone a
> specific number for the "Voice."  And, when you call that specific
> number, that's what you're gonna get."  So, who sent you this and/or
> where did you order it from?
>
> Here is the specific number from which you can get the "Prodigy Voice."  Itt's:
>
> 800-809-3472.
>
> This is with US Med.  When you leave a message with Renee, he will get
> back to you and will take care of setting up everything for you,
> including setting you up with their "auto shipping," where you can get
> a 90-day auto-shipping of all your strips and supplies.
>
> Lisa, if I can help you, please give me a shout.  My number is:
>
> 410-215-8587.
>
> Warmly,
>
> Bern.
>
>
>
> On 3/7/20, Lisa Belville via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
>> Hmm, it sounds like I got the wrong meter.  This one is almost
>> oval-shaped, except one end is more square.  There's a USB port at the
>> squared off side.  The slot for the strips is at the front, and there's
>> a round button above it that turns the meter on if no strip is
>> inserted.  The options to change voices and set the time, etc. have to
>> be accessed by removing the battery compartment on the meter's underside
>> and pressing a small button next to the batteries.  I do not know if
>> there is another button on the side; I've held the meter and I don't
>> feel any such button.
>>
>>
>> This meter speaks English, French, Spanish, and another language I can't
>> recall just now.  The box does say Prodigy Voice, so I'm a little
>> confused as to how this mistake could have happened.
>>
>>
>> Lisa
>>
>>
>> Lisa Belville
>> missktlab1217 at frontier.com
>>
>> On 3/7/2020 9:40 AM, Jamie Gurganus wrote:
>>> Hi Lisa! Do you know if you have the Prodigy or Prodigy Voice? The Voice
>>> is totally accessible, so you should have been able to set it up yourself.
>>> That makes me believe you didn’t get that one. I know that you can hold
>>> down the set button to access the menu of readings, but I am not sure how
>>> to do it on the Prodigy without the voice. Perhaps, someone else on this
>>> list will be able to talk you through it.
>>>
>>> As for the Lansing device, there are many to choose from that can be
>>> purchased at a drugstore or from Amazon. Several have adjustable settings
>>> for the depth of the lancet. I like using the one that is called the Soft
>>> Click. Like you, I have found that washing my hands in warm water and
>>> milking the finger that I plan to use under that water really helps get a
>>> good drop of blood. I don’t have much problem finding the drop of blood on
>>> my finger, but it just takes practice. I have been testing my blood sugars
>>> since they came out with testing meters in 1983!
>>>
>>>       Jamie
>>>
>>> Sent from my iPhone
>>>
>>>> On Mar 7, 2020, at 9:08 AM, Lisa Belville via Diabetes-Talk
>>>> <diabetes-talk at nfbnet.org> wrote:
>>>>
>>>> Hi, all.
>>>>
>>>>
>>>> I finally got my talking glucometer working.  I wound up using my
>>>> sighted, but reasonably informed about blindness diabetic family member
>>>> to set up the meter and show me how to work the injector.
>>>>
>>>>
>>>> I have a few questions which probably seem very basic to you guys, so
>>>> bear with me.  <smile>
>>>>
>>>>
>>>> First, I'm still working out the process of getting blood to the test
>>>> strip reliably and quickly.  I've realized that the lower my blood sugar
>>>> is, the quicker I can draw blood and have enough to do the test.  I've
>>>> also found, through trial and error, that running my hands under warm
>>>> water seems to help as well.  Are there any other tricks for helping make
>>>> this process more efficient?
>>>>
>>>>
>>>> Secondly, Is there a way for me to review past readings with the Prodigy
>>>> Voice?  It speaks when I press the on button, and it prompts me to insert
>>>> a strip, but it doesn't seem to allow a totally blind person to repeat
>>>> the last reading, or independently adjust settings like language, volume
>>>> or time, so I just wanted to verify whether or not this could be done.
>>>>
>>>>
>>>> Finally, Are there other types of injectors that make it easier to adjust
>>>> the sharpness of the needle?  I can take apart the pen and remove and
>>>> replace the needle, but apparently, the sharpness setting gets reset once
>>>> the injector is opened and the top is replaced.  I don't know what brand
>>>> of injector this was, it was all bundled with the Prodigy meter, but if
>>>> there's another model which would let me do this with more independence
>>>> and accuracy I'd sure like to find out about it.  I live alone, so I like
>>>> to do as much for myself as possible.
>>>>
>>>>
>>>> Any thoughts or ideas would be appreciated, and again, I apologize for
>>>> probably asking questions you all have heard before.
>>>>
>>>>
>>>> TIA for the help
>>>>
>>>>
>>>> Lisa
>>>>
>>>>
>>>>
>>>> --
>>>> Lisa Belville
>>>> missktlab1217 at frontier.com
>>>>
>>>>
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