[Diabetes-Talk] Question Re Dexcom G6 Notice on Iphone 10?

[Bernadette Jacobs]

Hey gang,

Just got off with a tech-support guy from Dexcom. He told me that the best thing to do for the iOS 15 is:

1. Go into settings and turn off your automatic updates.

2. Unfortunately, this is a notice from Apple. I thought that it was from Dexcom. The guy told me that he got his on his iPhone one day last week. So, he said, we need to get on the Dexcom website and find the com pat ability section. He says there is a form there that we can fill out. But, they’re in the compatibility section, we can find out when the new Dexcom updates will catch up to the iOS 15. When it does, we can turn the automatic updates on and download the iOS 15 so that it’s caught up.  But he actually recommends leaving the automatic updates turned off.

Bern



Sent from my iPhone

> On Sep 10, 2021, at 10:45 AM, Milton via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> I, too, did receive the same notice.
> 
> If someone could call Dexcom and speak to tech support and get an explanation and post to the list it will help.
> 
> 
> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Jamie Gurganus via Diabetes-Talk
> Sent: Friday, September 10, 2021 9:25 AM
> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
> Cc: jamielgurganus at gmail.com
> Subject: Re: [Diabetes-Talk] Question Re Dexcom G6 Notice on Iphone 10?
> 
> I just received it too and was wondering the same thing!
> 
>                Jamie
> 
> 
> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Eileen Scrivani via Diabetes-Talk
> Sent: Friday, September 10, 2021 9:20 AM
> To: NFB Diabetes Talk <diabetes-talk at nfbnet.org>
> Cc: Eileen Scrivani <etscrivani at verizon.net>
> Subject: [Diabetes-Talk] Question Re Dexcom G6 Notice on Iphone 10?
> 
> Hi Dexcom G6 users,
> 
> I just got a notice on my Iphone 10 running most recent IOS (not the new ios 15 that has yet to come out). The Dexcom G6 notification reads as follows & I’m not sure what this means. Has any one else gotten it and what exactly does it imply?
> 
> Here is exactly what is showing on my phone:
> 
> “NOTICE
> Apple will release IOS 15 in Septemberwith a new scheduled summary feature. If turned on, this feature delays notifications from apps you choose to add to the summary. To avoid missing notifications from the G6 app,
> * Do not add Dexcom G6 to scheduled summary
> 
> * Or do not use scheduled summary
> for more information about recommended phone settings, tap more information below.
> Continue to app button”
> 
> 
> I did tap on the more info button which launched safari and apparently Dexcom G6 will need to be added or set to the always allow setting on the phone. Some of this was displayed as screen image so I could not determine exactly what needs to be done so the phone will continue working with Dexcom.
> 
> Eileen
> 
> 
> 
> 
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