[Diabetes-Talk] Dexcom

[Greg Wocher]

Hello,
When I have had sensor issues with mine, I just use the live chat feature from their website. It is fully accessible and I find it much easier than trying to call someone. This is one of the main reasons I love my Dexcom G6. Their customer support is top notch.

Greg Wocher


> On Mar 17, 2023, at 2:50 PM, Les Fitzpatrick via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> Yep me as well.
> 
> Les fitzpatrickPiano Technician
> Ham call K5FPT
> 
> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Joy
> Stigile via Diabetes-Talk
> Sent: Friday, March 17, 2023 11:36 AM
> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
> Cc: joystigile at gmail.com
> Subject: Re: [Diabetes-Talk] Dexcom
> 
> Hi,
> After the announcement time passes, I also call tech support with Dexcom and
> they have always told me to change the sensor and they have always sent me a
> replacement senser, (877.339.2664,which is:  877dexcom4).  
> 
> Warmly, Joy
> 
> 
> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Rick
> Mladek via Diabetes-Talk
> Sent: Thursday, March 16, 2023 5:10 AM
> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
> Cc: Rick Mladek <hmladek at neo.rr.com>
> Subject: Re: [Diabetes-Talk] dexcom
> 
> Hi again, Let me say this over. If the blue tooth connectivity is not the
> issue, the sensor has died, not the transmitter. Dexcom is not able to know
> if the sensor has died, only the transmitter. Therefore, if you reboot yor
> phone and still have this message, change the sensor and go through the
> 2-hour warm-up and this should, no promises, but should solve your problem.
> 
> Rick
> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of d m gina
> via Diabetes-Talk
> Sent: Thursday, March 16, 2023 7:56 AM
> To: diabetes-talk at nfbnet.org
> Cc: d m gina <dmgina at mysero.net>
> Subject: [Diabetes-Talk] dexcom
> 
> My dexcom doesn't talk on the phone any more.
> Has anyone had this problem, and if so how did you solve it?
> So far it just says waiting 30 minutes.
> Well I am on the 3rd day of waiting 30 minutes.
> my question is if I change this out will I have the same problem?
> I did call dexcom where they say my unit is still working.
> Just some thoughts.
> Dar
> 
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