[Diabetes-Talk] re anyone know about dexcom replacement policy going forward

[Milton Ota]

Hello Listers,

I got a notice from my Dexcom G7 supplier via email and there was a link to read the new policy about sensor replacement, and it sounds like it is not a decision of Dexcom but Medicare. It also sounds like it is an across the board policy whether you are having payment processed by Medicare or not.
 
-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of gary via Diabetes-Talk
Sent: Sunday, August 25, 2024 3:04 PM
To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
Cc: gmelconian619 at gmail.com
Subject: Re: [Diabetes-Talk] re anyone know about dexcom replacement policy going forward

Its bs withteh replacement policy.if it fails nota fault of the users.the company should stand behind its product and give the  user  the replacement no matter  what the cause or fault was . that is   what I like about abbot, no questions asked, they will give a replacement at any time .the price between the libre 3 an the dexcom g7 is about the  same,  so there should not be any questions about the  replacement policy. I se it as  greeddy profit  from Dexcom and nothing else.i have seen different forums that a lot of these loyal Dexcom users are unhappy with the 3replacemtn policy per 90 days,  will be jumping ship when they find a product better then Dexcom.this one thing that  the diabetes action community needs to advicate for the Dexcom user who will get shafted  in different use case and situations for Dexcom sensor replacements,  where they need more then that 3 stupid replacement policy per 90 days.  

-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Danielle McCann via Diabetes-Talk
Sent: Saturday, August 24, 2024 5:45 PM
To: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
Cc: Danielle McCann <danielletmccann at gmail.com>
Subject: Re: [Diabetes-Talk] re anyone know about dexcom replacement policy going forward

I agree with you about them just being a little bit more mindful and giving an extra every 90 days. I just had one fail today and I'm already dreading the process of having to justify why it needs to be replaced.
Sent from the iPhone of Danielle T McCann

> On Aug 24, 2024, at 7:47 PM, Veronica Elsea via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> I just went through this with Dexcom. Here's what I was told. They 
> will only replace sensors if there is an actual problem with the 
> sensor, and we can have three per year. I pointed out that in my case, 
> I hit a blood vessel and blood went everywhere. No way could I leave 
> the sensor in, but it wasn't the sensor's fault. So the guy went away 
> for a bit, came back and said he'd count it as one of my three.
> The only part that bugs me is that we can't always schedule a medical 
> procedure to conincide with a sensor change, a pod change and any 
> other devices we'll end up wearing. I understand that people were 
> getting pretty good at gaming the system and Dexcom wants to tighten 
> up. But frankly, if they just gave us one extra sensor in every 90-day 
> supply, people wouldn't be so scared about running out. That would 
> save a lot of tech support time and shipping cost. If Abbott can do 
> it, why not Dexcom? I think a little bit of help would go a long way and stop the attempts at trying to get extras.
> Then things would also be friendlier if we really do need help.
> Just my dollar's worth. <grin.>
> Veronica
> 
> 
> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of 
> gary via Diabetes-Talk
> Sent: Wednesday, August 21, 2024 1:57 PM
> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
> Cc: gmelconian619 at gmail.com
> Subject: [Diabetes-Talk] re anyone know about dexcom replacement 
> policy going forward
> 
> Hello I was listening to a diabetes podcast , that there would bea a 
> new policy  for replacements going forward for dexcom cgm products. I 
> am not sure if anyone has any info about that or not. What do you think about it .
> If not , I will try to dig up that info and post it  here for discussion.  
> 
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> 
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