[Diabetes-Talk] re anyone know about dexcom replacement policy going forward

[gmelconian619 at gmail.com]

Veronica, there you go.you just experienced this stupid replacement policy
.these diabetes action networks now need to  advocate  ffor the users, for
changes  or modifications to these replacement policies  for tehse cgm
sensors when its not our fault when the process is not so  so with or when
one of these  sensors  will fail on us.especially now  there  are no extra
transmitter  in place with Dexcom cgm, and all  the guts of the cgm is now
bundled into a small  coin sized package like the Dexcom g7 and abbot libre
3 and 3 plus.  

-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Veronica
Elsea via Diabetes-Talk
Sent: Saturday, August 24, 2024 4:46 PM
To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
Cc: Veronica Elsea <veronica at laurelcreekmusic.com>
Subject: Re: [Diabetes-Talk] re anyone know about dexcom replacement policy
going forward

I just went through this with Dexcom. Here's what I was told. They will only
replace sensors if there is an actual problem with the sensor, and we can
have three per year. I pointed out that in my case, I hit a blood vessel and
blood went everywhere. No way could I leave the sensor in, but it wasn't the
sensor's fault. So the guy went away for a bit, came back and said he'd
count it as one of my three. 
The only part that bugs me is that we can't always schedule a medical
procedure to conincide with a sensor change, a pod change and any other
devices we'll end up wearing. I understand that people were getting pretty
good at gaming the system and Dexcom wants to tighten up. But frankly, if
they just gave us one extra sensor in every 90-day supply, people wouldn't
be so scared about running out. That would save a lot of tech support time
and shipping cost. If Abbott can do it, why not Dexcom? I think a little bit
of help would go a long way and stop the attempts at trying to get extras.
Then things would also be friendlier if we really do need help.
Just my dollar's worth. <grin.>
Veronica


-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of gary via
Diabetes-Talk
Sent: Wednesday, August 21, 2024 1:57 PM
To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
Cc: gmelconian619 at gmail.com
Subject: [Diabetes-Talk] re anyone know about dexcom replacement policy
going forward

Hello I was listening to a diabetes podcast , that there would bea a new
policy  for replacements going forward for dexcom cgm products. I am not
sure if anyone has any info about that or not. What do you think about it .
If not , I will try to dig up that info and post it  here for discussion.  

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