[Diabetes-Talk] re dexcom g7 app update

gmelconian619 at gmail.com gmelconian619 at gmail.com
Sun Jul 13 18:08:52 UTC 2025 

I did that for android devices.  it was strange. They had no clue about it  .  Had to explain what I was talking about  to   the rep that was helping me on the line. They did take down my info along  with a dducmented info of what was going on  as best as I could explain to  them, with my serial number to my dexcom sensor and info  on Friday afternoon.     Hopefully it will get resolved with the next updates. What was  the point of  them having the dexcom ay11 survey form and all that   creation, if there  was not going to  be follow up to when things went hay wire like this issue.  Imagine that  I had not warned about it on the forum, and it had hit  both plattforms android and I OS,  what would be the reaction there. I am just looking out for the entire community,  no matter what  platform they are using  , android or I OS, to get  there  dexcom or any other insulin pump info on their smart phone device.      

-----Original Message-----
From: Patricia Maddix <pmaddix at comcast.net> 
Sent: Saturday, July 12, 2025 5:47 PM
To: gmelconian619 at gmail.com
Cc: Veronica Elsea <veronica at laurelcreekmusic.com>; Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
Subject: Re: [Diabetes-Talk] re dexcom g7 app update

Gary and other android users,
Thanks for all of the information about the ability to read the Dexcom graph going away. And talking with other iPhone users it appears that it’s still working OK with iOS. The Accessible Insulin Pump Task Force contacted the Dexcom app developers late Thursday and they responded several times on Friday, expressing their appreciation For all of the feedback and have started their team working on fixing the several problems that we mentioned. They were extremely sorry to hear of this setback and our empathetic about how disappointing it is as we have been requesting these features for several years just to have them taken away suddenly.
If any of you also have time to call the Dexcom technical support 24 hour phone line to report this setback. It would be great to have this  documented as they do keep track of the number of people that call in on anyone problem and this would help to back up what we have already told them.  There is power in numbers.
These new features began working on iOS just a few days ago and those of us who are iPhone users had no idea that android users had had this feature available for several months. If those of you who are android users could keep posting any new features or loss of features that you notice or contact anyone on the task force that would be great so we can keep up-to-date in what we are reporting to the developers at Dexcom.
Patricia.
Sent from my iPhone

> On Jul 10, 2025, at 8:48 PM, gmelconian619 at gmail.com wrote:
> 
> I don’t know about the I  OS side.but I know for a fact   its broken on the android side.if its broken on one side, eventually you will se it pop up on the I  OS side as well .  
> 
> -----Original Message-----
> From: Veronica Elsea <veronica at laurelcreekmusic.com>
> Sent: Thursday, July 10, 2025 6:22 PM
> To: gmelconian619 at gmail.com
> Cc: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>; Patricia 
> Maddix <pmaddix at comcast.net>
> Subject: Re: [Diabetes-Talk] re dexcom g7 app update
> 
> good to know that. But am I correct and understanding that they broke the app on both platforms. Just wanna make sure I present the correct information. I’m so glad my apps don’t update automatically. It’s weird that today was the first time I got that June update though. Guess I will stay there. Sheesh!
> Veronica.
> 
> Veronica Elsea, owner, Laurel Creek Music Designs
> 
>> On Jul 10, 2025, at 6:02 PM, gmelconian619 at gmail.com wrote:
>> 
>> Veronica, till today the numbers wer consistent with the dexcom apps  and features on both platforms working with both screenreaders voiceover an talkback .  
>> 
>> -----Original Message-----
>> From: Veronica Elsea <veronica at laurelcreekmusic.com>
>> Sent: Thursday, July 10, 2025 5:39 PM
>> To: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
>> Cc: Patricia Maddix <pmaddix at comcast.net>; gmelconian619 at gmail.com; 
>> Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
>> Subject: Re: [Diabetes-Talk] re dexcom g7 app update
>> 
>> The June 17 update on the iOS side is the one that introduces some access to the graph. I couldn’t get that update to show up on my phone until today. But I’m enjoying the beginning of having a bit more information. I haven’t looked at the number, but the numbers never match between android and iOS. But it works.
>> 
>> Veronica Elsea, owner, Laurel Creek Music Designs
>> 
>>>> On Jul 10, 2025, at 5:04 PM, gary via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
>>> 
>>> The app was  update on the android side  with version 2.9.1, and not on the  I os side.   As I just check both stores. The version on the  i os side is version 2.9.0 , from June 2025.   The version on the  google playstore  side, is version 2.9.1  from July 10,2025.        I had version 2.9.0 , on the android side , till I got the version 2.9.1 , which broke on the android side with  auto scrubbing to  read the graph points and trens . both apps on both side prior to the update,  you could do the auto scrub an read  with either side  screen reader, on either voice over on I OS side or talkback on the android side .  the android version is broken with the update, so I will then go back and se who I can contact to fix the matter before its pushed  to the I OS side.     
>>> So if they bbroke it ononon one platform , they could have also 
>>> broken it on the other side as wel. Was just giving heads up to be 
>>> aware of it.  -----Original Message-----
>>> From: Patricia Maddix <pmaddix at comcast.net>
>>> Sent: Thursday, July 10, 2025 4:45 PM
>>> To: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
>>> Cc: gmelconian619 at gmail.com; Diabetes Talk for the Blind 
>>> <diabetes-talk at nfbnet.org>
>>> Subject: Re: [Diabetes-Talk] re dexcom g7 app update
>>> 
>>> Thanks for this information. Mine has not updated yet today so I went in and turned off automatic app updates in settings. My app is still reading the graph at this point. Everyone keep us posted if there’s another update that fixes the voiceover issue.
>>> Patricia.
>>> Sent from my iPhone
>>> 
>>>>> On Jul 10, 2025, at 4:34 PM, gary via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
>>>> 
>>>> That was the old version which would allow for the reading of the graph  points and trends, with voice over on I OS and talback on android.  The new version which was pushed out today , does  not have that feature any more . in which you now have to share the dexcom app to be my eyes in order  to  understand the graph points and trends on the graph  .      Don’t know who fumbled this one  on the new  update .  
>>>> 
>>>> -----Original Message-----
>>>> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of 
>>>> Taylor Scott via Diabetes-Talk
>>>> Sent: Thursday, July 10, 2025 3:17 PM
>>>> To: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
>>>> Cc: Taylor Scott <taylor9209 at gmail.com>
>>>> Subject: Re: [Diabetes-Talk] re dexcom g7 app update
>>>> 
>>>> Hi, I actually think the update works better for me. Now in the graph I at least have an easy way to see past readings. Voiceover reads the time and blood sugar reading for the past several hours. I never got that before. I’m just assuming that’s the new part.
>>>> Sent from my iPhone
>>>> 
>>>>>> On Jul 10, 2025, at 12:49 PM, gary via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
>>>>> 
>>>>> Hello has any one on I os gotten the dexcom g7 app update . I got 
>>>>> an update today.there  is a big issue. There was a graph  which 
>>>>> would also be able ot be read with either voiceover on  I OS  when 
>>>>> scrubbing through the graph points,  or talkback on android.that 
>>>>> graph with it being able to  read the accessible graph points , 
>>>>> has been scrapped for  a graphical representation and  voiceover 
>>>>> or talkback cant  read it when the graph is being scrubbed by either voiceover  on I OS, or talkback on Android , in the app. we are back
>>>>> to a  graphical   representation  of the graph points, instead of an
>>>>> accessible representation which could be scrubbed by voiceoverer on I OS, or
>>>>> talkback on Android. AS the numbers  wer showing on the graph   points,
>>>>> previously  when using voice over on I OS to scrub through the 
>>>>> graph or talkback on android. can any one else confirm the issue that  I am seeing on
>>>>> my  end on dexcom g7 app update .   if its an issue who do I report it to  ,
>>>>> to get it resolved.  
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