[Diabetes-Talk] Upgrading to Dexcom G7?

[jamielgurganus at gmail.com]

Hi Eileen!  I use CCS Medical, and I have never had any issues like this with them.  They have been excellent to work with and have wonderful customer service.  I hope you can resolve this soon and start on the Dexcom 7.  
			
			Jamie


-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Eileen Scrivani via Diabetes-Talk
Sent: Thursday, July 24, 2025 12:37 PM
To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
Cc: Eileen Scrivani <etscrivani at verizon.net>
Subject: [Diabetes-Talk] Upgrading to Dexcom G7?

Hi All,

 

I've started asking my diabetes supply company about upgrading to the 10 day Dexcom G7 system from my G6 system. I don't know why I was so foolish to think it would be an easy change over, but they aregiving me a difficult time wanting to know when I started using the G6 receiver. Huh? It's been quite a few years now that I've been using G6 sensors and of course, like all of us blind diabetics I've never been able to utilize a dexom receiver even though I have it stored away in a box. 

 

Anyway the supply company who I've also been using for ages tells me they have no record of when I got the g6 receiver/system. I did put a call into medicare yesterday and they tell me the supply company is suppose to keep those records. The other weird thing is Medicare only has a record of when I started using the G5 system back in 2017.

 

Have any others among you had this issue with switching Dexcom systems?
Anythoughts on how to handle this problem. At this point I'm tempted to try and change supply companies from the current mail order company to just going to my local Walgreens.

 

Thanks for your thoughts and ideas on this one.

 

Eileen

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