[Dtb-talk] Trouble with Password When Logging Onto BARD Site

[Steve Jacobson]

Mary,

If you ever had your web browser fill in the password automatically, it is possible it is trying to fill the password in automatically yet.  Before you enter any password, make sure that the password field is 
completely empty.  Since it isn't always certain if the cursor is at the beginning and the end of the field, I generally will press the DEL key a bunch of times and then the backspace key.  It is remotely possible 
that when you are typing in your password that you are adding it to hidden characters that are already there.  They will appear as stars.  Good luck.

Best regards,

Steve Jacobson

On Sat, 8 Dec 2012 09:55:40 -0600, Mary Donahue wrote:

>Good morning everyone,

> 

>                Last spring, I established my password for the BARD site, or
>so I thought. About a week ago, I tried logging onto the site, and the site
>said I had to log on again. On Wednesday, I called the Texas Talking Book
>Program and explained what was going on. The library reset my temporary
>password, which I tried. When I tried to update my password, there was the
>problem with the secret question and answer. When I typed in a question and
>an answer, the response came back that the answer did not match what was on
>file. I don't remember what question I had typed in last year when I
>established the password. I was on the phone last night with the library for
>about 10 minutes. The temporary password had to be reset again, but I
>haven't gotten the email yet. Hopefully, on Monday, something will be able
>to get done.

> 

>                Do any of you have suggestions? I am getting to be at my
>wits' end, and any help will be appreciated.

> 

>                Thank you in advance.

> 

>Mary Donahue, who is having better luck getting onto BookShare's site than
>BARD

> 

> 

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