[DTB-Talk] concern and feedback regarding mailer cartridge containers

[Milton]

Hi,

I understand that that is the new procedure for returning books. Just remove
the card and drop the container with the book cartridge in the mail. 

I have not seen any kind of notice on NLS books and what should happen is
that your cooperating NLS Library should put something in their newsletter
if they have one. Also, if it is a locally produced book or magazine they
need to change the announdcement at the beginning or end of the
book/magazine giving you instructions for returning the container with the
cartridge.

Contact your NLS Library and suggest it to them. 
 

-----Original Message-----
From: DTB-Talk <dtb-talk-bounces at nfbnet.org> On Behalf Of Christopher
Gilland via DTB-Talk
Sent: Monday, May 16, 2022 12:26 PM
To: dtb-talk at nfbnet.org
Cc: Christopher Gilland <clgilland07 at gmail.com>
Subject: [DTB-Talk] concern and feedback regarding mailer cartridge
containers

normally, I simply just download all of my material directly from the Bard
website, and therefore have only just recently made this discovery.

it used to be that when returning a cartridge to your library, you would
take the paper card which was inserted into the front pocket of the plastic
cartridge mailer, and you would flip it over, and then that would be it.
you would then put the container back in the mail, and it would go back to
the appropriate party.

recently, in the last month, I received a magazine from my local library of
South Carolina which is not available for download. they have to manually
load the cartridge and send it out. thank goodness my mother, who is cited,
saw this, as I would have had no way of knowing this otherwise. apparently,
there is now a label which is stuck on to the actual plastic container
itself which cannot be removed that has the address to return the cartridge
to the library. that label is behind the paper insert with the Library
patrons address. in other words, that card that slides into the pocket of
the container is only printed on one side, and the one side which is printed
only contains the patrons address, and not the library address.

so, when that card is in the container as normal, it covers up the label to
return back to the library. hopefully that makes sense what I'm saying. in
other words, had I flipped that card over as you used to do, the card would
have been completely blank with nothing printed on it. what we wound up
doing was, we took the card out of the front of the plastic mailer, and just
sat it on top of the cartridge inside the mailer, and by doing that, it
revealed the return address to send back to our library. I should add that
this is not a goof on my local libraries part. a friend of mine who goes
through the Utah State Library told me that he / she had the exact same
issue with a recently mailed cartridge to them. going forward, I think it is
absolutely crucial that patrons know about this change! had I not known
this, I would have had a lot of trouble getting this cartridge sent back out
in the mail. there's no indication I can see anywhere that this is how
things now work. in fact, when listening to the beginning of the cartridge I
received, it's specifically States flip over the card, and return the
cartridge with the mailer within 30 days. it does not say to place the card
inside the mailer, and then return.

I know that there are people on this list who work directly for the NLS, or
at the very least, have contacts directly with people who do. so therefore,
I wanted to submit this feedback.

i, for one, would be extremely interested in others thoughts regarding this.

are Braille books the same way?

Chris.
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