[Electronics-talk] Important message to avoid being taken advantage of

Thu Dec 20 21:07:02 UTC 2012

Actually, many retailers only offer a cash refund under very specific
circumstances.  Most will offer a store credit.  Even Apple only offers
a credit that you can use to buy Apple products.
Andy

-----Original Message-----
From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org] On
Behalf Of Rich Cavallaro
Sent: Thursday, December 20, 2012 12:54 PM
To: Discussion of accessible electronics and appliances
Subject: Re: [Electronics-talk] Important message to avoid being taken
advantage of

Hi all,
Steve, that was a great post.
I feel like some follow up remarks need to be posted since my message
last night.
I guess I need to be careful how I word an opinion.
As Steve said, what product works for one person, may not work for
another.
Also, I was not clear on the return policy of the Braille Super store it
seems.
When I think of return policy, I think of being able to get a full
refund for an item one purchases if they are not satisfied.
Clearly, this company does not offer this-now having done some more
reading into it more than the email I got stating we don't offer returns
for a refund.
I guess for me, I feel this product will not meet my needs.
True, I am one who is very techy.
I have to realize and remember that out there, there are those who want
a simplified device.
I was never meaning to attack anyone in my previous post.
Simply, I was trying to state why I feel, a product won't meet my needs
and why another media solution would.
Happy holidays all.
Rich Cavallaro

On 12/20/12, Stephen Guerra <stephen at independentliving.com> wrote:
> To all-
>
> The Tiny Tunes player is exactly what it is, a MP3 player that Talks.
>
> Laz's players are I am sure equally good, and sum might say better, 
> but the Braille Bookstore has been operating for many years, and I 
> personally have not had any issue with anything I purchased from them.
>
> They do provide detailed descriptions, and as consumers, if you do not

> in this day read the full description, or provided reviews of a 
> product, then it is your own fault.
>
> The Braille Bookstore does have a return policy, and its clearly 
> stated
> here:
> http://www.braillebookstore.com/view.php?C=Return+Policy
>
> The Braille Bookstore does not offer a warranty on its items outside 
> of what the manufacturer provides.
> Other retailers in the industry might, but it is at the choice of the 
> retailer to offer a warranty on top of what is provided by the 
> manufacturer or not.
>
> This does not mean the products being sold are in poor quality, but on

> the contrary, the braille Bookstore sells quality products.  The head 
> of the Braille Bookstore is totally blind, ad takes great effort to 
> enhance the product descriptions and insure that no stone is left 
> unturned when it comes to product quality assurance.
>
> Most manufacturers offer a warranty, and in the provided instructions,

> the warranty information is clearly spelled out.  Failure by a 
> consumer to "Read the manual" is no fault of the retailer.
>
> The Braille Bookstore offers clear remedies to defective merchandise, 
> damaged products during shipping, and resolutions for all this and 
> more on their site listed above.
>
> Everyone is entitled to their opinion, but before you condemn someone 
> and a company who has a well established credible reputation, take 2 
> minutes and read all the data about the product and the company before

> you render a verdict.
>
> I personally will enjoy the Tiny Tunes MP3 player, as at best, though 
> I enjoy my iPhone, managing music at best is clunky no matter if you 
> have sight or not.
>
> If the TTs is not for you, then that is ok.  But would you quickly 
> pass judgment about someone who likes the Window Eyes Voice's versus 
> the voice offered by JAWS, Sysstem Access, NVDA or other screen
reader?
>
> I, welcome choice in the current marketplace, and whether you have a 
> RockBox, player from Laz, or Tiny Tunes MP3 player or something else, 
> it comes down too what may work for you may not for someone else.
>
>
>
> Stephen Guerra
> Assistive Technology Specialist and Technical Operations independent 
> living aids, LLC | SOUNDBYTES
> 200 Robbins Lane
> Jericho, New York 11753-2341
> Phone: 800.537.2118
> Direct: 516.450.3817
> Fax: 516.450.3842
> E-mail: stephen at independentliving.com
> Check out our 2013 New E-Catalog
> Web sites: www.independentliving.com
> www.soundbytes.com
> 13581ff6-edb8-4fe2-9d8d-9677a6e429d3
> Y2:13581ff6-edb8-4fe2-9d8d-9677a6e429d3
>
> -----Original Message-----
> From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org] On

> Behalf Of Rich Cavallaro
> Sent: Wednesday, December 19, 2012 8:17 PM
> To: DennisLong; Discussion of accessible electronics and appliances
> Subject: Re: [Electronics-talk] Important message to avoid being taken

> advantage of
>
> Hi all,
> Frankly Gabe, I have to agree with Dennis here.
> The rockbox software and indeed what you pay for from Laz is far 
> better than the tiny tunes mp3 players.
> Rockbox plays more file formats, has a better fm radio chip on board 
> the sansa line and also has expandable memory.
> True, the tiny tunes has text to speech, but the text to speech is 
> horrible.
> Plus, the Braille super store having no return policy on any of its 
> products?
> That is just nus.
> I know I will never be investing in the tiny tunes solution.
> What you get from Laz with a Sansa mp3 player is far worth the  money 
> then this tiny tunes solution.
> With this Tiny tunes solution, your paying a lot of money and getting 
> very little functionality as a result.
> Laz, I commend you for your work and for posting this email so people 
> who are considering there options on what portable media solution to 
> buy can really see what a product such as the tiny tunes really
actually cant do.
> Rich Cavalllaro
>
>
> On 12/19/12, DennisLong <dennisl1982 at gmail.com> wrote:
>> I like to be warned when a product is falsely stated.  I would rather

>> hay a little more for a product and have it work as advertised.
>>
>> -original message-
>> Subject: Re: [Electronics-talk] Important message to avoid being 
>> taken advantage of
>> From: Gabe Vega Via Iphone4S <theblindtech at gmail.com>
>> Date: 12/19/2012 8:18 PM
>>
>> So this is how low you are going Huh Laz? to sell your little cheap
>> MP3 players?
>>
>> Gabe Vega
>> Sent from my iPhone
>> (623) 565-9357
>>
>> On Dec 19, 2012, at 5:43 PM, Laz Mesa <lazaro6 at gmail.com> wrote:
>>
>>> The below is a response from a customer who paid $75 for a 
>>> misrepresented product.  He gave me permission to send it to other 
>>> lists in order to protect anyone else from falling for this con job.
>>> Here is this gentleman's reaction to the player and the company 
>>> selling it.
>>>
>>> Date: Mon, 17 Dec 2012 20:06:52 -0500
>>> From: Joe Giovanelli <joegio1 at earthlink.net>
>>> To: Pc-audio at pc-audio.org
>>> Subject: tiny tunes player
>>> Message-ID: <20121218010652.joegio1 at earthlink.net>
>>> Content-Type: text/plain; charset=US-ASCII
>>>
>>> Hello, Everybody,
>>>
>>> You may have heard about a rather small player called "Tiny Tunes."
>>> It claims to have an excellent TTS engine, which means that it will
>>> read textfiles.  It plays various audio formats.   The instructions
>>> tell us that it will read folder names.  Navigation is accoplished 
>>> with a minimum number of controls.  Its 75 dollar price sounds
great!
>>>
>>> I strongly suggest that you do not obtain one.  The speech is some 
>>> of the worst I have heard in my 30 years of computer use.  I was not

>>> able to receive any FM stations on its radio.  I could write a long 
>>> treatise on what this unit should do as opposed to what it really 
>>> does, but I won't.  Suffice it to say that navigation and response 
>>> are erratic.  When a few folders are loaded on to the device, it 
>>> will likely quit responding, leading to running down its battery.
>>>
>>> I truly dislike writing negative things, but I have to do so in this

>>> case.
>>>
>>> If you go to the Braille Super Store website, be sure to look for 
>>> the company's return policy.  Among many unbblievable things, you'll

>>> read that none of its products are warrantied.  It gets worse from
there.
>>>
>>> Joe Giovanelli
>>>
>>>
>>> --
>>> Affordably priced Talking MP3 Players with FM radio, voice 
>>> recording, and expandable memory! Priced As low as $69.99, plus free

>>> shipping in the US!
>>>
>>> Listen to our presentation:
>>> http://www.talkingmp3players.com/demo.html
>>>
>>> See our current special:
>>> http://www.talkingmp3players.com/specials.html
>>>
>>> Join our mailing list by sending a blank email to:
>>> RockboxedSansaTalkingMP3Players-subscribe at yahoogroups.com
>>>
>>> New web page in progress:
>>> http://www.talkingmp3players.com/accessible-phones.html
>>>
>>> Unlimited Quality 4G Cell Service only $49 per month No contract, 
>>> Option to bring your own phone!
>>> Works with the new Google Galaxy Nexus!
>>>
>>> Contact info:
>>> Email:  accessibleelectronics at gmail.com
>>> Skype: lazmesa
>>> Phone: 727 498-0121
>>> Facebook: facebook.com/laz.mesa
>>>
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>>
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