[Electronics-talk] Cable and DVR

Wed Apr 3 07:55:16 UTC 2013

Comcast and "good things" tipically do not go hand in hand. Sorry.

-----Original Message----- 
From: Dave Bahr
Sent: Tuesday, April 02, 2013 4:19 AM
To: bboyer202 at gmail.com ; Discussion of accessible electronics and 
appliances
Subject: Re: [Electronics-talk] Cable and DVR

do you have a contact at comcast you spoke with?
On 4/1/2013 10:31 PM, Brett Boyer wrote:
> Hi all. I haven't posted here in awhile. Just wanted to let you know I 
> took
> a survey for Comcast and I spent about an hour with them on the phone. I
> have a lot to say as some of you know. Anyway I gave them quite an 
> education
> and it seems like they're really taking an interest. I know why they're
> taking an interest but at least they're asking us.
> One of the important questions they asked was. "what does accessible mean 
> to
> you?" And, I stressed accessible means having as much control of a device 
> as
> anyone else. I explained how making 1 or two things talk is not accessible
> but to get the same information and perform the same tasks on a device 
> like
> everyone else.
> I hope this will bring good things though I am a pessimist at heart.
>
>
>
> -----Original Message-----
> From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org] On
> Behalf Of Larry Wayland
> Sent: Monday, April 01, 2013 12:20 PM
> To: 'Discussion of accessible electronics and appliances'
> Subject: Re: [Electronics-talk] Cablevision DVR
>
> Agreed!
> But what we must also remember is requesting accessability means we have 
> to
> tell companies how to make things accessible.
>
>
>
> -----Original Message-----
> From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org] On
> Behalf Of Dave Bahr
> Sent: Monday, April 01, 2013 2:10 PM
> To: Discussion of accessible electronics and appliances
> Subject: Re: [Electronics-talk] Cablevision DVR
>
> amen! to all of that. now we need to lobby for more audio description, 
> which
> by the way is coming into its own on mainstream dvds. And blind people, 
> have
> jobs? Surely you can't be serious! sarcasm there folks.
>
> you asked the customer service people? they hardly know how to operate the
> equipment they sell, if they even know at all. Oh no this has to go right 
> to
> the top of the company. But what we must also remember is requesting
> accessability means we have to tell companies how to make things 
> accessible.
> When I was at a university people would complain that the campus wasn't
> accessible but not give suggestions as to how to improve things. I'm not
> saying that no one will speak up to help, not by any means, but as was
> stated below, if you don't do anything, nothing changes. I just don't like
> to hear complaints that don't have suggestions behind them. sorry not
> meaning to sound preachy here.
>
>
> On 4/1/2013 12:59 PM, Larry Wayland wrote:
>> You may be right, but I have learned in my life time is that progress
> always cost something, especially in the beginning. In this case it may be
> effort on our part in filing complaints, maybe a little extra cost, which 
> I
> expect would be very minimal and unnecessary.  I will tell you this, if we
> don't file the complaints it is for sure nothing will be done.  I am not
> surprised your cable company doesn't know anything about the law, which by
> the way is already in place. It is just we can't file formal complaints
> until after October of this year.  They will not learn anything about it
> until we tell them about it and the best way to get them to listen is to
> file those complaints .
>> I remember several years ago deaf people had to purchase a very expensive
> device to receive the close captioning on their TV's.  They lobbied and 
> got
> a law passed requiring the television companies  to include a chip in each
> TV set that would do the close captioning.  The cost of each TV set went 
> up
> by 50 cents. Very minimal.  I can see the same thing happening here.
>> Also I would like to add  this law is not just for  television, it is for
> all communication devices, which might make it possible for some of the
> blind people on fixed incomes to  be able to find jobs and  increase their
> income.  Also don't forget, when something is made accessable for blind
> people it is made better for everyone.
>> Larry
>>
>>
>>
>>
>> In practical terms, the Telecommunications Act probably won't change
> anything in the near future.  Until all the cable companies get together 
> and
> agree on a standardized, universal set-top box design, they will simply 
> file
> delaying appeals with the FCC to indefinitely postpone the introduction of
> accessible boxes on the grounds of insurmountable technical hurdles.  The
> customer service agents at my local cable provider, Time Warner, seem to
> know nothing about the Telecommunications Act, and they have told me on
> numerous occasions that Time Warner has no plans to introduce an 
> accessible
> cable box anythime soon, if at all.  The practical reality, I'm afraid, is
> that the cable companies will simply disregard the Telecommunications Act
> with relative impunity.  At worst, they will be forced to pay fines for
> noncompliance, which they will subsequently pass on to their customers in
> the form of higher rates.  So at least in the short run, the
> Telecommunications Act may have the effect of actually making things 
> worse,
> not better, for blind cable customers most of whom live on fixed incomes 
> and
> thus can barely afford the outrageously high cost of cable service to 
> begin
> with.
>> Gerald
>>
>>
>> ----- Original Message -----
>> From: "Dave Bahr" <dcbahr1 at gmail.com>
>> To: "Discussion of accessible electronics and appliances"
>> <electronics-talk at nfbnet.org>
>> Sent: Monday, April 01, 2013 11:29 AM
>> Subject: Re: [Electronics-talk] Cablevision DVR
>>
>>
>>> yeah, my fiance has to operate the dvr for me if I want to watch
>>> jeopardy which is kind of my addiction when it's not baseball season. it
> sucks.
>>> hmm, regarding the fcc complaint issue, does that complaint have to
>>> be lobbied against one particular device or company or is it all
>>> across the board of, say, dvrs in general? Because the company making
>>> the device could either discontinue it or make a newer model thus
>>> making the case moot and you might have to file another one. That's
>>> just me thinking aloud, I could be completely wrong about all of that.
>>> On 4/1/2013 8:10 AM, Larry Wayland wrote:
>>>> Because of the Communications and video act of 2010 you will be able
>>>> to file formal complaints with  the FCC after October of this year.
>>>> I suggest we all be ready and willing to file complaints when our
>>>> communications devises are not accessible. Companies are suppose to
>>>> know about this law and will have had two years to develop accessible
> devises.
>>>> Larry
>>>>
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org]
>>>> On Behalf Of Tracy Carcione
>>>> Sent: Monday, April 01, 2013 7:53 AM
>>>> To: Discussion of accessible electronics and appliances
>>>> Subject: [Electronics-talk] Cablevision DVR
>>>>
>>>> Does anyone else have Cablevision or Optimum with a DVR?
>>>> Their ads say that one can manage the DVR online, but, when I go
>>>> there, the buttons apparently are part of a picture, and all I see
>>>> is "graphics image".
>>>> My husband and I have complained to Cablevision about it, but who
>>>> knows if anything will come of it.
>>>> I wonder if anyone else has figured it out, or if the cell phone
>>>> interface is better, or if anyone else would also complain.
>>>>
>>>> We've been using the remote to control the DVR, but Cablevision just
>>>> changed its menus and made the whole process a lot more complicated.
>>>> Why use 4 moves to do something, when you can use 10?  What idiot
>>>> designs these things!
>>>> Tracy
>>>>
>>>>
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