[Electronics-talk] Cablevision DVR

Wed Apr 3 14:50:38 UTC 2013

I would be happy to tell them what I think they should do, if I could get to 
the right person.  My husband and I were trying to explain the problem and 
possible solution when we made our complaint, but really we were only 
talking to a Helpdesk guy, and there's nothing he can do.
It's pretty annoying, because it seems to me all they have to do is label 
some graphics or buttons on the website.
Tracy

----- Original Message ----- 
From: "Larry Wayland" <larry.wayland at arkansas.gov>
To: "'Discussion of accessible electronics and appliances'" 
<electronics-talk at nfbnet.org>
Sent: Monday, April 01, 2013 3:20 PM
Subject: Re: [Electronics-talk] Cablevision DVR

> Agreed!
> But what we must also remember is requesting accessability means we have 
> to tell companies how to make things accessible.
>
>
>
> -----Original Message-----
> From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org] On 
> Behalf Of Dave Bahr
> Sent: Monday, April 01, 2013 2:10 PM
> To: Discussion of accessible electronics and appliances
> Subject: Re: [Electronics-talk] Cablevision DVR
>
> amen! to all of that. now we need to lobby for more audio description, 
> which by the way is coming into its own on mainstream dvds. And blind 
> people, have jobs? Surely you can't be serious! sarcasm there folks.
>
> you asked the customer service people? they hardly know how to operate the 
> equipment they sell, if they even know at all. Oh no this has to go right 
> to the top of the company. But what we must also remember is requesting 
> accessability means we have to tell companies how to make things 
> accessible. When I was at a university people would complain that the 
> campus wasn't accessible but not give suggestions as to how to improve 
> things. I'm not saying that no one will speak up to help, not by any 
> means, but as was stated below, if you don't do anything, nothing changes. 
> I just don't like to hear complaints that don't have suggestions behind 
> them. sorry not meaning to sound preachy here.
>
>
> On 4/1/2013 12:59 PM, Larry Wayland wrote:
>> You may be right, but I have learned in my life time is that progress 
>> always cost something, especially in the beginning. In this case it may 
>> be effort on our part in filing complaints, maybe a little extra cost, 
>> which I expect would be very minimal and unnecessary.  I will tell you 
>> this, if we don't file the complaints it is for sure nothing will be 
>> done.  I am not surprised your cable company doesn't know anything about 
>> the law, which by the way is already in place. It is just we can't file 
>> formal complaints until after October of this year.  They will not learn 
>> anything about it until we tell them about it and the best way to get 
>> them to listen is to file those complaints .
>> I remember several years ago deaf people had to purchase a very expensive 
>> device to receive the close captioning on their TV's.  They lobbied and 
>> got a law passed requiring the television companies  to include a chip in 
>> each TV set that would do the close captioning.  The cost of each TV set 
>> went up by 50 cents. Very minimal.  I can see the same thing happening 
>> here.
>> Also I would like to add  this law is not just for  television, it is for 
>> all communication devices, which might make it possible for some of the 
>> blind people on fixed incomes to  be able to find jobs and  increase 
>> their income.  Also don't forget, when something is made accessable for 
>> blind people it is made better for everyone.
>> Larry
>>
>>
>>
>>
>> In practical terms, the Telecommunications Act probably won't change 
>> anything in the near future.  Until all the cable companies get together 
>> and agree on a standardized, universal set-top box design, they will 
>> simply file delaying appeals with the FCC to indefinitely postpone the 
>> introduction of accessible boxes on the grounds of insurmountable 
>> technical hurdles.  The customer service agents at my local cable 
>> provider, Time Warner, seem to know nothing about the Telecommunications 
>> Act, and they have told me on numerous occasions that Time Warner has no 
>> plans to introduce an accessible cable box anythime soon, if at all.  The 
>> practical reality, I'm afraid, is that the cable companies will simply 
>> disregard the Telecommunications Act with relative impunity.  At worst, 
>> they will be forced to pay fines for noncompliance, which they will 
>> subsequently pass on to their customers in the form of higher rates.  So 
>> at least in the short run, the Telecommunications Act may have the eff
> ect of actually making things worse, not better, for blind cable customers 
> most of whom live on fixed incomes and thus can barely afford the 
> outrageously high cost of cable service to begin with.
>>
>> Gerald
>>
>>
>> ----- Original Message -----
>> From: "Dave Bahr" <dcbahr1 at gmail.com>
>> To: "Discussion of accessible electronics and appliances"
>> <electronics-talk at nfbnet.org>
>> Sent: Monday, April 01, 2013 11:29 AM
>> Subject: Re: [Electronics-talk] Cablevision DVR
>>
>>
>>> yeah, my fiance has to operate the dvr for me if I want to watch
>>> jeopardy which is kind of my addiction when it's not baseball season. it 
>>> sucks.
>>> hmm, regarding the fcc complaint issue, does that complaint have to
>>> be lobbied against one particular device or company or is it all
>>> across the board of, say, dvrs in general? Because the company making
>>> the device could either discontinue it or make a newer model thus
>>> making the case moot and you might have to file another one. That's
>>> just me thinking aloud, I could be completely wrong about all of that.
>>> On 4/1/2013 8:10 AM, Larry Wayland wrote:
>>>> Because of the Communications and video act of 2010 you will be able
>>>> to file formal complaints with  the FCC after October of this year.
>>>> I suggest we all be ready and willing to file complaints when our
>>>> communications devises are not accessible. Companies are suppose to
>>>> know about this law and will have had two years to develop accessible 
>>>> devises.
>>>> Larry
>>>>
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org]
>>>> On Behalf Of Tracy Carcione
>>>> Sent: Monday, April 01, 2013 7:53 AM
>>>> To: Discussion of accessible electronics and appliances
>>>> Subject: [Electronics-talk] Cablevision DVR
>>>>
>>>> Does anyone else have Cablevision or Optimum with a DVR?
>>>> Their ads say that one can manage the DVR online, but, when I go
>>>> there, the buttons apparently are part of a picture, and all I see
>>>> is "graphics image".
>>>> My husband and I have complained to Cablevision about it, but who
>>>> knows if anything will come of it.
>>>> I wonder if anyone else has figured it out, or if the cell phone
>>>> interface is better, or if anyone else would also complain.
>>>>
>>>> We've been using the remote to control the DVR, but Cablevision just
>>>> changed its menus and made the whole process a lot more complicated.
>>>> Why use 4 moves to do something, when you can use 10?  What idiot
>>>> designs these things!
>>>> Tracy
>>>>
>>>>
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