[Electronics-talk] cable access

[Gerald Levy]

Amd how would I contact somebody locally in a management capacity at Time 
Warner?  You have to call their service number to report any service issues, 
and they refuse to connect you to a manager or executive.  Unfortunately, 
this is a service related issue, and even if I wrote the CEO of Time Warner 
Cable, his staff would merely redirect my letter to somebody in customer 
support who wouldn't know what I'm talking about.  That's what happens when 
cable companies are allowed to become absolute monopolies in their markets. 
Their attitude is that if you don't like their service, you are free to 
cancel it and watch TV with an antenna.  But see how far you'll get.  So 
they have their customers over a barrel. And the New York City Department of 
Telecommunications, which grants franchises to all local cable operators, 
has absolutely no jurisdiction over service issues.  Indeed, when Time 
Warner blacked out WCBS channel 2 last summer for three weeks, they did not 
intervene or make any effort to force them to restore it, even though 
depriving their customers of a basic, over the air channel was a violation 
of their franchise agreement.

Gerald


----- Original Message ----- 
From: "David Andrews" <dandrews at visi.com>
To: "Discussion of accessible electronics and appliances" 
<electronics-talk at nfbnet.org>
Sent: Sunday, January 05, 2014 12:46 PM
Subject: Re: [Electronics-talk] cable access


Newsline and others get their listing data from a
division of the Tribune company, Tribune Media
Services.  They are obviously getting bad data
from Time Warner.  Try contacting somebody
locally at Time Warner, or your franchisee
authority.  A customer service rep won't know anything about this!

Dave

At 09:25 AM 1/5/2014, you wrote:
>Well, here in Time Warner territory in Manhattan, the NFB Newsline cable 
>guide is a big fat waste of time because their channel lineup listings are 
>totally out of sync with the actual channel lineup on my cable system. 
>Indeed, Time Warner's own onscreen and web site channel guides are out of 
>sync with the actual channel lineup, and the brain-dead bozos in customer 
>service apparently don't understand this.  A few weeks ago, Time Warner 
>rearranged all the Music Choice channels, but didn't bother to update their 
>channel guide to accurately reflect these changes.  So for instance, both 
>the NFB Newsline and Time Warner channel lineups list the Jazz channel as 
>being on channel 644, when in reality it is actually on channel 641, and 
>many of the other Music Choice channels are not where they are supposed to 
>be,either.  The nitwit I spoke to in their customer support department 
>didn't seem to know what I was talking about when I called to inquire about 
>this, but that is understandable in view of the fact that he spoke with an 
>Indian accent and was probably based somewhere overseas in a bunker.  Now I 
>have no idea of which musical genre is playing on which channel unless I 
>get sighrted help.  And now rumor has it that Time Warner  may merge with 
>Comcast to create an even bigger mess.  Unbelievable Gerald . -----  
>Original Message ----- From: "Pamela Dominguez" <geodom at optonline.net> To: 
>"Discussion of accessible electronics and appliances" 
><electronics-talk at nfbnet.org> Sent: Sunday, January 05, 2014 9:44 AM 
>Subject: Re: [Electronics-talk] cable access >I use newsline's TV guide to 
>find out what's on and put it on, or, like >you, channel surf.  I have, 
>occasionally, gotten stuck in something I need >help out of, but not often. 
>Pam. > > -----Original Message----- > From: Poppa Bear > Sent: Saturday, 
>January 04, 2014 11:59 PM > To: Discussion of accessible electronics and 
>appliances > Subject: Re: [Electronics-talk] cable access > > I'm old 
>school, I just channel surf untill I hear something that intrests > me, but 
>then again, I am always so busy that I only sit in front of a TV > for > 
>about two hours a week. > ----- Original Message ----- > From: "Ashley 
>Bramlett" <bookwormahb at earthlink.net> > To: "Discussion of accessible 
>electronics and appliances" > <electronics-talk at nfbnet.org> > Sent: 
>Saturday, January 04, 2014 7:20 PM > Subject: Re: [Electronics-talk] cable 
>access > > >> Hi sandy, >> same situation. >> If I hit a wrong button on 
>the remote, it goes into some weird menu or >> mode. Sometimes, turning off 
>the tv and turning back on resets it. >> Other times, you just need to get 
>out of the menu. I need sighted help >> then. >> >> I see no way to have 
>access independently which means if I lived alone, >> it would be difficult 
>to have tv. >> It seems like I need assistance for the menus for one reason 
>or another >> very often. >> >> Ashley >> >> -----Original Message----- >> 
>From: Sandy >> Sent: Saturday, January 04, 2014 10:47 PM >> To: Discussion 
>of accessible electronics and appliances >> Subject: Re: [Electronics-talk] 
>cable access >> >> Hi Ashley, >> >> I took on my dad's directv account and 
>am alone.  No, the guides and all >> of >> that I cannot access; now I 
>subscribe to Newsline and I have created a >> favorites list so listen to 
>that to see some programs I might want.  My >> friend is alone, with really 
>poor sight, and still uses the DVR from >> Comcast >> cable and can use 
>some sort of guide.  Tbhe worst for me is if I hit some >> button and then 
>get no stations.  At times I can experiment and fix it >> and >> othwer 
>times I must wait for sighted help. >> >> >> Sandy >> 
> >> -------------------------------------------------- 
> >> From: "Ashley Bramlett"
><bookwormahb at earthlink.net> >> Sent: Saturday, January 04, 2014 9:56 PM >> 
>To: "Discussion of accessible electronics and appliances" >> 
><electronics-talk at nfbnet.org> >> Subject: [Electronics-talk] cable access 
> >> >>> Hi all, >>> >>> Iâ?Td like to have a tv when Iâ?Tm on my own. For 
>now, I can get assistance >>> with our cable tv options when someone is 
>available. >>> Actually, we have fios now. >>> >>> Obviously, I can 
>manipulate the remote; the buttons are tactile. >>> I can even see the name 
>of a tv program when looking fairly close to the >>> screen; but reading 
>long menus would not be possible. >>> >>> However, much stuff is on screen 
>in this digital age. >>> >>> Is it possible to have cable or verizon fios 
>when living alone? >>> I see no way we can access those menus. >>> In 
>essense you have limited access and pay full price. Would you pay for >>> 
>it without accessing much of its features? >>> >>> Iâ?Tll just state some 
>features and see if they are accessible somehow. >>> Maybe you all use aps. 
> >>> All are on screen, and therefore seem inaccessible. >>> >>> 1. the tv 
>guide >>> 2. on demand tv >>> 3. the dvr function >>> 4. ordering movies 
> >>> 5. any statements about station outages. >>> >>> Do any providers have 
>talking menus or large print ones? Do any of them >>> provide braille 
>information to you? >>> How has the company accomodated you, if at all? >>> 
> >>> Thanks. >>> Ashley >>>


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