[Electronics-talk] using SAP feature with Time Warner Cable for audio description

[Brent Harding]

Hi there! I would like to be able to listen to some of the shows that exist on TV with audio description. I have Time Warner Cable, and right now, I just have the cable line hooked up to a splitter that goes to my TV and modem. My TV does support digital, and has the MTS button on it that would toggle SAP on and off. However, I have never gotten any audio description on any of the channels. I know that through my parents' DirecTV, I have heard descriptions on ABC and Fox for the same local stations I get on cable, and on TNT and USA. I wasn't there when shows might've existed on the other 3 required cable channels, but I'd imagine they would work there. If I decide to pay the extra to get a box, will that likely unlock the SAP audio with TWC? If so, do they have a remote that makes it easy to toggle on and off? I did email their customer service listed on the accessibility page where they mention this feature, and they told me it is supposed to normally work with or without a box, but mine doesn't seem to be. I've gotten conflicting answers on whether a box might be available that has an easy button to toggle it, the email people saying they didn't have access to one where they were, and only the local office might know. They couldn't give me a number to contact the local office though. When I first called to get Internet hooked up, as we have free basic here, the lady told me some box they had in that department did have a SAP button. How can I get to the bottom of this without spending lots of money on cabs and/or install fees to find out it might not work anyways?
Thanks
Brent