[Electronics-talk] amazon music

Sat May 16 16:38:32 UTC 2015

That's great!  Maybe they paid attention to my complaint.

Michael

-----Original Message----- 
From: Sharonda Greenlaw via Electronics-talk
Sent: Saturday, May 16, 2015 11:32 AM
To: Discussion of accessible electronics and appliances
Cc: Sharonda Greenlaw
Subject: Re: [Electronics-talk] amazon music

I've never encountered a problem ordering from Amazon either. I just
ordered yesterday.

On 5/16/15, cheez via Electronics-talk <electronics-talk at nfbnet.org> wrote:
> Hmmm.  I haven't had any problems with placing orders with Amazon.  Yet.
> Vince
>
> ----- Original Message -----
> From: "Michael via Electronics-talk" <electronics-talk at nfbnet.org>
> To: "Discussion of accessible electronics and appliances"
> <electronics-talk at nfbnet.org>
> Cc: "Michael" <bonsai1b at bellsouth.net>
> Sent: Saturday, May 16, 2015 8:35 AM
> Subject: Re: [Electronics-talk] amazon music
>
>
>>A couple of months ago I placed an order on Amazon, and the total exceeded
>>
>>$35, above which you may get free shipping.  You select standard shipping
>>and then change the standard shipping to standard free shipping at
>>check-out.  The site no longer allowed me to make this change.  It 
>>required
>>
>>the use of a mouse to change the shipping option.  I ultimately had to get
>>
>>sighted assistance to finish my order.  I then called customer service to
>>complain and I am sure that my call was only lip service.  I don't think I
>>
>>ever got the rep to understand my dilemma.  I haven't placed another order
>>
>>with them to see if the complaint was addressed.
>>
>> Michael
>>
>> -----Original Message-----
>> From: Lauren Merryfield via Electronics-talk
>> Sent: Saturday, May 16, 2015 12:52 AM
>> To: 'Discussion of accessible electronics and appliances'
>> Cc: Lauren Merryfield
>> Subject: Re: [Electronics-talk] amazon music
>>
>> Hi,
>> I have gotten the same lack of help from amazon. I used to be able to
>> download singles and albums but now I can't. I get customer service with
>> accents I can't translate and they do not really understand what I want.
>> Frustrating!
>> Thanks
>> Lauren
>>
>> Blessings in Jesus' name.
>> "Being a Christian is more than just an instantaneous conversion; it is
>> like a daily process whereby you grow to be more and more like Christ. "
>> -
>> Billy Graham
>> my digital evangelism blog:w w w . ask in jesus name . o r g
>> my latest book is at:
>> w w w . a u d I b l e . c o m
>> Cats Are Terrifically Superb:
>> W w w . c a t l I n e s . c o m
>> (take out the spaces to activate the links)
>>
>>
>>
>> -----Original Message-----
>> From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org] On
>> Behalf Of cullen via Electronics-talk
>> Sent: Friday, May 15, 2015 8:36 PM
>> To: Discussion of accessible electronics and appliances
>> Cc: cullen
>> Subject: [Electronics-talk] amazon music
>>
>> Hi, I know this has come up on this list before, but I have been
>> contacting
>> amazon regarding downloading music from amazon music. This is my
>> conversation with them, and I am very disappointed. To me, this is
>> unacceptable.  What do you all think? I would encourage everyone to
>> bother
>> amazon about this. We should be able to download the music we have
>> purchased. Thoughts?
>> Cullen
>>
>>> Begin forwarded message:
>>>
>>> From: "Amazon.com" <customer.service03 at amazon.com>
>>> Subject: Your Amazon.com Inquiry
>>> Date: May 15, 2015 at 11:17:09 PM EDT
>>> To: cullen gallagher <cullen.gallagher at gmail.com>
>>> Reply-To: "customer.service03+A57MQTMKY5WC6 at amazon.com"
>> <customer.service03+A57MQTMKY5WC6 at amazon.com>
>>>
>>> Hello,
>>>
>>> I'm sorry, at this time, you may only be able to download single track,
>> and there is no option to download full album using screen reader.
>>>
>>> We are regularly working on our improvements and I've taken your
>>> comments
>> as a feedback.
>>>
>>> Customer feedback like yours helps us continue to improve the service we
>> provide.
>>>
>>> I've forwarded this feedback to Amazon MP3 development team for
>> consideration.
>>>
>>> -----If you need any assistance related to Amazon MP3, then please
>>> contact
>> us again. We'll be happy to help you.
>>>
>>> Amazon Music specialists are available 24 hours a day, seven days a week
>> through the following link:
>>>
>>> https://www.amazon.com/gp/help/contact-us/music-downloads.html
>>>
>>> Thanks for your patience and understanding in this regard.
>>>
>>> We look forward to seeing you again soon.
>>>
>>> Best regards,
>>> Akber M
>>>
>> ............................................................................
>> ............................................
>>>
>>> Did I solve your problem?
>>>
>>> If yes, please click here:
>>>
>> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hy&ref_=cscem_hmdyes_
>> pt_1
>>>
>>> If no, please click here:
>>>
>> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hn&ref_=cscem_hmdno_p
>> t_1
>>>
>>>
>> ............................................................................
>> ............................................
>>>
>>> Your feedback is helping us build Earth's Most Customer-Centric Company.
>>>
>>> Thank you.
>>> Amazon.com
>>>
>>>
>>>
>>> ---- Original Message: ----
>>>
>>> Hi, My name is Cullen Gallagher. these work, but I need to download full
>> albums. Unfortunately, this process is inaccessible with a screen reader.
>>
>> I
>> have purchased many albums from amazon, and not being able to download
>> them
>> with a screen reader is aggravating. The amazon music app is not
>> accessible
>> with voiceover on my mac, and the old amazon mp3 downloader is broken. Is
>> there anything els I can try? Thanks.
>>> Cullen
>>> > On May 8, 2015, at 1:57 PM, Amazon.com <cs-reply at amazon.com>
>> wrote:
>>> >
>>> > Hello,
>>> >
>>> > I am really sorry to hear about the trouble that you have been
>> experience with Amazon music app and upload with screen reader. This is
>> definitely not what we want our customers to experience.
>>> >
>>> > I understand that you are facing difficulties with the new version
>> but we did not make any changes for the screen reader option.
>>> >
>>> > I would like you to please follow the below instruction so that it
>> can work it again.
>>> >
>>> > To download music using a screen reader, you'll first need to
>> uninstall the Amazon Music app for Mac  and the Amazon MP3 Downloader.
>>> >
>>> > Now you're ready to download individual music files from Amazon
>>> Music
>> for Web:
>>> >
>>> > To download music from Amazon Music for Web using a screen reader:
>>> >
>>> > 1. Open Amazon Music (https://www.amazon.com/musiclibrary) in
>> Internet Explorer.
>>> > 2. Sign in to your Amazon account by entering your e-mail address
>>> and
>> password.
>>> > 3. The following page shows your Digital Music Store purchases and
>> Amazon Music arranged in a table. Press the "T" navigation quick key
>> twice
>> to navigate to the table.
>>> > 4. You can then use your screen reader's table navigation commands
>>> to
>> browse your music.
>>> > 5. You can also use the "X" navigation quick key to go to the check
>> box associated with each song. Press the arrow-down key twice after
>> pressing
>> "X" to hear the name of each song, and the arrow-up key twice to go back
>> to
>> the check box.
>>> > 6. When you find the song you'd like to download, navigate to the
>> check box next to it and press the space bar. The screen reader should
>> say
>> "Check box checked."
>>> > 7. Press your screen reader's key command for bringing up your
>>> Links
>> list.
>>> > 8. Press the "Home" key to go to the top of your Links list.
>>> > 9. Use first-letter navigation and press the letter "D" three
>>> times.
>> The screen reader should say "Download One" or "Download," followed by
>> the
>> name of the song.
>>> > 10. Press the "Enter" key to activate the link.
>>> > 11. A dialog window will then open, but the screen reader may not
>> notify you that this has happened. Press "Insert" and "Escape" or
>> "Insert"
>> and "Backslash" to refresh your screen.
>>> > 12. Return to your Links list and press "Home" to go to the top.
>>> > 13. Press the letter "D" twice. The screen reader should say
>> "Download my Music."
>>> > 14. Press "Enter" to activate the link, and follow the prompt to
>>> open
>> or save the file.
>>> >
>>> >
>>> > Even after doing this you are facing the same issue, then please
>> contact us back so that we can raise a trouble ticket to fix this issue.
>>> >
>>> >
>>> > If you have any other questions or need help with your account,
>> please contact us by visiting our Help pages (www.amazon.com/help) and
>> clicking the "Contact Us" button. Screen reader users can go to the links
>> list and select "Contact Us" or press the quick key "G" to navigate to
>> the
>> "Contact Us" link. You can also call us directly at our customer service
>> phone numbers below:
>>> >
>>> > - U.S. and Canada: 1-866-216-1072
>>> > - International: 1-206-266-2992
>>> >
>>> > We look forward to seeing you again soon.
>>> >
>>> > Best regards,
>>> > Siddharth S
>>> >
>> ............................................................................
>> ............................................
>>> >
>>> > Did I solve your problem?
>>> >
>>> > If yes, please click here:
>>> >
>> http://www.amazon.com/gp/help/survey?p=*************&k=hy&ref_=cscem_hmdyes_
>> pt_1
>>> >
>>> > If no, please click here:
>>> >
>> http://www.amazon.com/gp/help/survey?p=*************&k=hn&ref_=cscem_hmdno_p
>> t_1
>>> >
>>> >
>> ............................................................................
>> ............................................
>>> >
>>> > Your feedback is helping us build Earth's Most Customer-Centric
>> Company.
>>> >
>>> > Thank you.
>>> > Amazon.com
>>> >
>>> >
>>> >
>>> > ---- Original Message: ----
>>> >
>>> > ---------------
>>> > 05/08/15 10:29:14
>>> > Your Name: cullen gallagher
>>> > Comments:Hi, My name is Cullen Gallager. I am trying to download
>> music that I have purchased in the past from amazon. The problem is that
>> I
>> am using a mac, I am visually Impaired and rely on the voiceover screen
>> reader to use my computer. Both the amazon music app and the uploader are
>> not useable with voiceover. I wish to continue using amazon's music
>> service,
>> however, I am unable to do so do to the software being inaccessible with
>> apple's voiceover screen reader. In the past, I was able to use the older
>> amazon mp3 downloader, but now the program won't work and I am left out
>> of
>> the 500 or so songs I have purchased. Thank You
>>> > Cullen
>>> > ---------------
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>>
>>>
>>
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-- 
Sharonda Greenlaw
President (Phoenix Chapter)
National Federation of the Blind
-------------
Skype: sharonda2004
Twitter: shari_rocks
Facebook: facebook.com/TheSharondaWhiteGreenlaw

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